Burloak Deck And Fence

Decks
Oakville ON L6H 1W6
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Private User
Private User
Private User reviews Toronto, ON
2/10

Deck

Not enough screws ,wood no guarantee No support under deck angles on wood not the same wood all twisting on posts cuts on wood not straight. Would not recommend we paid a lot of money for the job no invoices no paper work

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Company Response

I can't believe you would write that review after everything we did for you. Especially since it's misleading and untrue.
The only truth to it is I told you we don't warranty defects in wood that show up a year and a half later. Yet I still went and replaced all the non warrantied wood at no cost. Now your complaining it's a slightly different shade then the wood that's been weathering for a year and a half. All this when you said you were about to stain it anyway.
Your only valid complaint is it took me over a week to drop off a written receipt. We usually only do electronic receipts now and didn't realize there was any urgency.
When we originally finished the deck you and your wife went over it with a fine tooth comb. You said it was great and offered to give a glowing review.
Now after I replaced every board you felt didn't dry properly (for free) you give me a 2. Makes absolutely no sense