Thermo Cool Mechanical

Heating & Air Conditioning
Toronto ON M9W 4P1
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89%

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Reviews by rating (past 12 months)

Reviews for Thermo Cool Mechanical

Average customer rating:
8.8 10 (342 reviews)

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Private User
Private User
Private User reviews Mississauga, ON
4/10

HVAC Service

6 calls. Last serviceman was the expert and should have come on the first call. Paid for traines to learn at my expense.

Approximate cost of services:
$1,025.00
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Company Response

We are sorry to hear you did not receive a positive experience. Please contact our office so we can further assist you.

7162dmoore
7162dmoore
0 reviews Mississauga, ON
4/10

Air conditioning

Service man when pulling out unit broke the water valve and had water spill.now I have to pay a plumber before AC can be fixed and I am a senior.very upset and disappointed.

Approximate cost of services:
$250.00
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Company Response

Hello,
We are sorry to hear the buildings valve did not hold when disconnecting the unit. I can assure you this did not happen due to negligence, but rather this can happen when valves become old/ brittle. Once the valves are replaced we will gladly return to complete the job.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Condo HVAC system service call

I was worried we would have to replace the unit. The serviceman, Alex, went out of his way to describe what he planned to do. This unit is 12 years old and the fan was now running too slow. He adjusted the speed. Gave me his card and told me to call him if there was a problem. No additional charge, just the cost of the service call. I was very pleased with the prompt and professional service I received.

Approximate cost of services:
$180.00
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Company Response

Thank you for your kind words. We are so glad you were pleased with Alex's service! Happy to help again if needed in the future.
- Service Department

Private User
Private User
Private User reviews Toronto, ON
10/10

Maintenance on my Carrier unit

The service man arrived in good time. He cleaned everything up and answered all my questions.

Approximate cost of services:
$248.00
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Company Response

Thank you, we are glad you enjoyed our service. Always happy to help with any of your future HVAC needs!
- Service Department

Private User
Private User
Private User reviews Toronto, ON
10/10

Heat pump

Showed up as scheduled, polite and kept work rite clean
Install as promised and again excellent customer service follow up

Approximate cost of services:
$2,000.00
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Company Response

Thank you! We are glad you enjoyed our service. Have a great day!
- Service Department

Dave
Dave
4 reviews Toronto, ON
10/10

Heat pump issues

After a change to our condos heating system, a heat pump in my condo would not start up.
I contacted Thermo Cool as they had installed my heat pump a few years earlier.
The technician they sent (Sean) was very friendly, arrived right on time, explained what diagnotics he did, and got the heat pump up and going within an hour.
Very happy with the experience

Approximate cost of services:
$190.00
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Company Response

Thank you for your review, Dave! We appreciate the kind words. Have a great day.
- Service Department

Private User
Private User
Private User reviews Toronto, ON
10/10

Great service and dependable

My go to techs whenever I have issue with my hvac and always happy with the professional service.

Approximate cost of services:
$250.00
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Company Response

Thank you for your kind words. We are always happy to help!
Have a great day.
- Service Department

Private User
Private User
Private User reviews Mississauga, ON
0/10

Heat pump replacement

On Dec 22/22 they mandated our VISA to pre-authorize the product order & service commitment and promised work would be scheduled within a week. It is now Feb 9/23, & product still not available nor work done. Half our home is not being heated, adding strain to the only single pump we have. They have threatened a hefty cancellation sticking charge to our VISA if we try to source our heat pump somewhere else, even though their Suppliers order has not arrived to their warehouse yet.

Approximate cost of services:
$5,000.00
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Company Response

Hello,
I am sorry that the heat pump is taking longer than expected. We have been following up with the supplier on a weekly basis. Due to supply shortages, they have been experiencing significant delays.
If you are interested in cancelling the order we can incur the cancellation fee on your behalf. Kindly contact our office to further discuss.

Private User
Private User
3 reviews Toronto, ON
10/10

Smart Technicians, good customer service

Heating system didnt worked , the technician changed a part and on the other one it was another problem which solved .

Approximate cost of services:
$75,427.00
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Company Response

Glad to hear! Thank you for your review and always happy to help!
- Service Department

Marilynne
Marilynne
1 review Mississauga, ON
10/10

Broken thermostat on Sunday during a winter storm

I have an annual HVAC maintenance contract with this company for spring and fall. My thermostat broke on Sunday, so I called them and a technician was sent out within two hours to fix it. He was super nice, experienced and very knowledgeable - he even offered some good tips on how to maintain my furnace and air conditioning systems.

Approximate cost of services:
$625.00
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Company Response

Thank you, Marilynne! We appreciate your continued support and look forward to servicing your unit this upcoming Spring. Have a great day!

- Service Department

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Thermo Cool Mechanical

Since established in 1983 Thermo Cool Mechanical has been providing heating, air conditioning, and ventilation (HVAC) services all over the Greater Toronto Area. Thermo Cool has grown significantly over the past 10 years. We have centered our attention to heating and cooling for high rise buildings.

All our technicians are fully trained and certified on all equipment we work on. Additionally, we are factory trained for most common brands of water source heat pumps. Our trucks are fully stocked with all the parts required to complete the job.

We offer custom replacement units to our condominium customers. Additionally, we provide indoor air quality products adaptable to condominium suites.

Our shop is a fully equipped repair shop for water source heat pumps. We properly clean and service all major repairs in shop. This allows us to complete the job properly and efficiently.

In recent years Thermo Cool has made it a goal to improve their customer service. We offer friendly dealings, along with twenty-four hour emergency service. Keeping our clients informed and educated is a must. We treat all of our customers and potential customers with respect, understanding the importance of their HVAC needs.

Our technicians carry some of the most advanced tools known to the trade, giving them an instant advantage over the competition. This not only provides the technician with more confidence, it also allows the customer to put their mind at ease.

Thermo Cool is concerned with energy management. The main advantages of energy management are: saving our customers money and assisting in the struggle against the depletion of our environment. By offering energy management tactics, such as digital thermostats and more advanced HVAC equipment, we can save our clients money, but more importantly reduce the harm being caused to our atmosphere.

CATEGORIES
Heating & Air Conditioning, Solar Panels, and Solar Water Heating
PRODUCTS
Water Source Heat Pumps, Fan Coils, Pumps
SERVICES
Water source heat pumps, Fan coil units, Boilers, Make-up air units, Cooling towers, Complete building mechanical, In Shop Repair, HVAC Installation, HVAC Repair, HVAC Maintenance
SPECIALITIES
We specialize in servicing highrises/condos
WEBSITE
http://thermocoolmech.com/
YEAR ESTABLISHED
1983
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Credit Card
LICENSES
All technicians are Licensed as required. TSSA.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on project.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.