Andre, the owner and manager, was very professional, honest, straightforward and prompt. His foreman, Jim, was very competent, conscientious and thorough. The job was done very professionally in terms of the quality of workmanship, and the workers were very efficient and courteous. My wife and I are very pleased with the results. Replacing 12 windows is a big job, but it was done with such a high degree of professionalism that it was hazzle and worry-free. The windows are very attractive and the workmen sealed them very well, so everything feels very solid. There were no hidden fees or surprise charges. Andre was always up front with the costs and broke them down carefully. We felt that we received good value for the money; considering the quality of the window itself, the quality of the workmanship with the installation, and the consideration we received throughout the transaction.