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Siding
Tip Top Exteriors No Longer In Business
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52%

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Reviews by rating (past 12 months)

Reviews for Tip Top Exteriors No Longer In Business

Average customer rating:
9.4 10 (78 reviews)

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lars
lars
1 review Calgary, AB
10/10

We had 2 doors and one window changed.

We had 2 doors and one window changed, work was completed as promised. I would recommend Tip Top to friends and family.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for the review. Your front door really added some character to your home.
Thanks for the work!
Bruce

Al and Maureen  in Calgary
Al and Maureen in Calgary
1 review Calgary, AB
10/10

Windows, front door and inside doors

Bruce did a fantastic job on our exterior house for the windows and front door doors as well as the interior doors and casing!! Bruce is always true to his word with his prices and the job schedule. He also has excellent suggestions. He is great at communicating when he will start, how long it will take, and is very reliable. If you need a job done - hire Bruce!! We highly recommend Tip Top Exteriors!!

Approximate cost of services:
$6,000.00
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Company Response

Thanks for the great review!
I am glad you like how the project turned out. Your new front door really added some good curb appeal to the front of your home. You guys were great to work for.
Thanks for the work!
Thanks Bruce

Jo in Calgary
Jo in Calgary
1 review Calgary, AB
6/10

Window replacements

Bruce: Thank you for your reply! There must have been a misunderstanding! I appreciate your clarification... we must have had a bunch of emails going back and forth. I thought that I had emailed you the signed documents, and I didn’t receive a reply back, nor the rebate. Anyhow, I will send you another email and hopefully we can get everything sorted out and you can close this file.

We ended up choosing Bruce for our windows because of the great reviews and pricing. My parents are however not 100% satisfied with the overall experience. I am sure that the product and workmanship of the installation is great, but the finishing on our windows could be better as we can still see the nails and fingerprints. I know it’s cosmetic and I can go to the hardware store to get tools to sand it down and repaint, but still... I thought we’d have a finished product. The job commenced beginning Aug 2017 and took almost 2 months to complete because of a mix up in window sizing- at that time, we just wanted the windows finished as our vacation was approaching and it was starting to be winter! November, I contacted Bruce to see when the documents would be submitted for the Alberta Energy rebate and was told we needed to sign an authorization form for the info to be released. Ok, done! It is now Feb of 2018... I’ve emailed Bruce, yet no reply, so I decided to call Efficiency Alberta to check... they said nothing has been sent in. It takes 6-8 weeks to process, at this point, I don’t know when we’ll actually receive our rebate. Quite disappointed. we try to support independent businesses and have had no issues in the past with independent smaller companies... I hope this is just a one time thing. Still waiting to hear back from Bruce and will update this review once everything is done and in order.

Review has 1 previous version
Approximate cost of services:
$9,000.00
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Company Response

Thank you for the review!
I would like to clarify this situation.
When I make a mistake I do admit it.There was 2 windows that I needed to reorder. I hit the 3 instead of the 4 on my laptop when pricing out the job. This made the windows to short for the opening. The mistake was caught prior to removing the existing windows. We always measure to make sure everything fits. The windows were reordered and installed the day prior to your parents leaving for vacation.
As for your parents not being 100% satisfied with the inside casings. When I came out and quoted the job I fully explained every aspect of the installation.It was explained that we would be using 3 1/4" flat stock casings. The nail holes would be filled and all miters would be glued. The casings are primed white ready for paint after a light sand. You then interpreted this from english to chinese for your parents. This is how we do it on 95% of our jobs, the other 5% we drop the trim off prior to the installation so the customer can paint it prior the the install. Most window companies do not even fill nail holes. We go far beyond by filling them and dapping to the window jams and wall.
As for not sending in the Alberta rebate paperwork. At the end of every installation we hand out a pamphlet with all the required paperwork such as your warranty from the manufacture, Window Wise Warranty information, ect. We also have a customer satisfaction questionnaire, Alberta rebate consent form which is filled out with the customer and returned to our office. Your father could not understand so I left the form to be filled out, signed and emailed back to me. It was never received to us. I don't know if it was forgotten since they were going on vacation the next day after the installation. The form was mailed out about a month after the installation. As it was not on file and we wanted to close our file on the job to move it to complete. It was never returned. Finally when you called and asked about the rebate you were told what we needed. I emailed it to you to have your parents fill out. It was then emailed back to me blank! I called you immediately and left you a message stating you must have sent the original because it was blank. I emailed you a few days latter and still no response.Without the consent nothing can be sent in.
I do apologize if there was some misunderstandings. It is sometimes difficult when everything has to be interpreted.
But I do thank you for the review as it does prove that these reviews are real and come from real people!
Thanks Bruce

Susan M.
Susan M.
1 review Calgary, AB
10/10

Bonus Room Exterior Window Renovation

Old wood panels were removed from around the bonus room window. The area was checked for mould/rot prior to new siding installed. All other windows that had wood were repainted as well to match the colour of the bonus room window. Design, selection of the materials and the choice of colours was an easy task due to the experience and knowledge of Bruce.

Approximate cost of services:
$4,500.00
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Company Response

Thank you for the great review!
The colors you chose really went well on your home.
The curb appeal is amazing. I am glad you and your neighbors like it.
Thanks for the work!
Bruce

Tyler in Calgary
Tyler in Calgary
5 reviews Calgary, AB
10/10

Fascia Soffit and eavestroughs

Found Bruce through Homestars and he gave me a quick quote to remove and replace soffit, eaves and fascia. Bruce and his guy got it done in 2 days....looks great and they were substantially less expensive then other quotes. Doing a great job for less money makes sense in my books. Will definitely remember Tip Top for future projects.

Approximate cost of services:
$2,200.00
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Company Response

Awesome thanks for the great review! We do not try to pay the mortgage off of one job. We are not looking for the BIG contract. We rely on our referrals so that our trucks go out every day.
Thanks for the work!
Thanks Bruce

serviceadmin
serviceadmin
1 review Calgary, AB
10/10

Kitchen window

Was very impressed with the fast service, great people. Window looks awesome, highly recommended to everyone

Approximate cost of services:
$400.00
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Company Response

Thanks for the awesome review!
I am glad you like your new window.
Thanks for the work!
Bruce

Brendan
Brendan
1 review Calgary, AB
10/10

Window Install / Siding Repair

We had Tip Top rip out our basement windows (due to the builder doing a terrible install job) and install them properly, along with replacing some vinyl siding that had bubbled up. Bruce and his team got the job done quickly and properly and made us feel like he was genuinely trying to help us rather than rip us off (something that can't be said for all trades in this town). If you have window/siding work in Calgary, the only way to go is with Bruce and Tip Top!

Approximate cost of services:
$600.00
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Company Response

Thanks for the great review!
I am surprised the first home inspector missed those windows.
We follow strict window installation procedures set out by the window wise program. It sets a side as a top top installation company. Our installations are consistently top quality and randomly inspected by window wise.
I am glad you are happy with our work.
Thanks Bruce

Cheryl D.
Cheryl D.
1 review Calgary, AB
10/10

Leaky window replacement

Bruce at Tip Top Exteriors is amazing! He was able to easily identify what was causing the leak, after we had a couple of other companies unable to advise why it was leaky and misdiagnosing the problem. Bruce explained why it was leaking and explained everything thoroughly. The new window is awesome! Thank you to Tip Top Exteriors! Highly recommended.

Approximate cost of services:
$2,000.00
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Company Response

Thanks for the great review!
Once I seen they used silicone to seal the two windows together it was easy to figure out where the window was leaking. I have had many years working on a service truck and have seen the same situation a lot.
Your new window looks awesome and I am sure the solar shield glass will keep your home cooler next summer.
Thanks for the work!
Bruce

Matthew  from Reliance Home Comfort
Matthew from Reliance Home Comfort
1 review Calgary, AB
10/10

Siding fix for hvac company

We called up tip top for a minor siding repair and the response was fast and they had it fixed the same day. As we are in a similar business in regards to customer service they really nailed it with their business name because from start to finish it was indeed tip top. We will definitely be reccomending this company to others as they treated us very well. Thanks for the great job!

The picture attached is the completion of it. We do not have a before but you wouldn't know where they even fixed it. Great work.

Chris

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Chris for the great review!
I am glad we were able to make your customer happy.
It is now repaired as if nothing happened. It is just logical when central air conditioners are moved the siding is going to have to be repaired.
Your company has gained my respect by taking care of your customer and having it repaired properly.
Thanks for the work!
Bruce

Mike in Calgary
Mike in Calgary
2 reviews Calgary, AB
10/10

Window Replacement

We hired Bruce and his crew to replace our bathroom block window and remedy other deficiencies around the window and roof line left by the builder and an insurance repair. We were very happy with the work as it was both high quality and affordable. Bruce also did an excellent job of explaining any additional work required due to water leaks and made sure to address them in a cost effective manner. As an added bonus Bruce even took a few minutes to fix our front door free of charge. Thanks Tip Top Exteriors.

Approximate cost of services:
$1,800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks for the great review!
Water leaks are the hardest to find bit can really destroy a house over time. I am glad we found where it was coming in. We are honest with the amount of time to do repairs and don't up charge on materials.
I am glad you are happy with your new window and there is no leaks after the heavy rainfall we just got.
Thanks for the work!
Bruce

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tip Top Exteriors No Longer In Business

Tip Top Exteriors - We are a Window Wise Certified Dealer. We offer our extensive 30 year experience and knowledge of window and door installations to our customers. We specialize in the installation of far superior window wise products. The window and doors we use are custom made for the ...
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