Alberta Home Services

Carpet & Rug Cleaning & Repairing
3343 44th Avenue SE Calgary AB T2B 3K6
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Lucille from Calgary
Lucille from Calgary
11 reviews Calgary, AB
2/10

Sectional & Carpet Cleaning

We are in the middle of trying to move and very busy and time constrained. We had spilled a glass of milk (yes, all of it) on the sectional and carpet on Tuesday night. By Thursday night it was obvious our efforts at cleaning were very inadequate. The whole house smelled just awful. Friday morning I phoned around to try to find someone who could come and clean it immediately. I called Alberta Home Services.

They were able to send someone that very afternoon but we are not pleased with the results. Their technician Guni arrived at the door wearing a mask and gloves and a white shirt and tie. He looked very professional but that's about as far as that went.

He used so much deodorizer the carpet took over 48hrs to dry and the smell of the deodorizer is still so strong that after 4 days we can't sit in the room ! We phoned the company back and they told us to just leave it for another couple of days and see how it was then. Not a solution at all. The carpet looks like it was soaked, the texture has changed and it doesn't look the same as the rest of the room.

We have called Reid from Alberta Rug & Upholstery Cleaners to try and fix this mess. He wasn't available when we first needed the work done and we truly regret not waiting for him.
I would not recommend ever calling this company.

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Company Response

Hi Lucille,
We're sorry your cleaning was not to your satisfaction, it definitely doesn't sound like the type or quality of service we provide.
Our staff did advise you to call us back if there's an issue with the cleaning as part of our customer satisfaction post-cleaning survey, but you never called us back, and instead, you opted to call a third party. We welcome you to contact us and talk to a manager in turn to arrange a more satisfactory outcome for your cleaning.
Thank you Lucille,