Basco Calgary Window Defogging Services

Windows & Doors Installation & Service
Calgary AB T2Z 3E6
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Windows & Doors Installation & Service
Basco Calgary Window Defogging Services
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95%

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Best of 2020 winner 3 timesBest of 2020winner 3 times

Reviews for Basco Calgary Window Defogging Services

Average customer rating:
9.8 10 (48 reviews)

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Private User
Private User
Private User reviews Calgary, AB
10/10

Replacement of foggy windows

Simon replaced two foggy windows in the front of our house. He responded promptly with a quote and follow up with measuring. The installation was also done in a timely manner and the site left clean. I am very happy with this service and would recommend Basco.

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Company Response

Thank you for sharing your appreciation of our window glass repair services.
We are striving to remain the best Calgary company to provide an alternative to window replacement and your comments reinforce our commitment.
Basco Calgary will be happy to work with you on any future window project.

Blake in Toronto
Blake in Toronto
0 reviews Calgary, AB
10/10

Great company and service

I called to have some windows repaired. They were prompt and efficient at getting back to me and were easy to schedule to have the repair done. It was quick And painless repair and he even adjusted some windows as preventative maintenance for me so I wouldn’t have to call back for another issue. I wouldn’t hesitate to recommend Basco for any window needs. Plus they are local . Go Calgary go support your local small businesses !

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Company Response

Thank you Blake for taking the time to comment on your experience with Basco Calgary and our window restoration services.
It was a pleasure working for you.

Private User
Private User
Private User reviews Calgary, AB
10/10

Window repair

I had a couple of cloudy windows where previous companies claimed I would have to completely replace them at over $1k each. We found Basco at the home and garden show where they were extremely professional explained their business and offered us a quote. Again during the quote they showed up on time and were extremely professional. Lastly, once we agreed to have them do the work they scheduled a time, and where prompt, and do the work in just in just over an hour. The windows look like they are new and it’s so great to be able to see out of them again.

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Company Response

Dear client,
Thank you for sharing your experience with the window restoration services from our team at Basco Calgary. Offering a cost effective alternative to window replacement while improving their energy efficiency is our goal, and your testimony will certainly be appreciated by our team!

Henry
Henry
5 reviews Airdrie, AB
10/10

Seal and glass replacement on fogged up windows

We had the glass and seals replaced on our old windows. Simon explained everything very thoroughly and the whole process went very smoothly. I highly recommend Simon and his team.

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Company Response

Dear Henry, thanks for leaving us such an excellent review and recommendation about Basco Calgary. We are thrilled that you loved your experience; our staff at Basco will be happy to read what you wrote about Calgary window replacement/repair service. As a Calgary window replacement and repair company, we put customer experience, and satisfaction as a priority and your review reaffirm the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Jason B in Calgary
Jason B in Calgary
0 reviews Calgary, AB
10/10

Customer service was amazing

I needed some cranks and locks replaced and fixed on multiple windows in my townhouse. Simon checked all the windows and gave me a reasonable estimate to bring all of the windows to fully functioning windows which allowed them to close with ease and save on energy bills. Job was done in a day and the entire process was easy from start to finish. I would recommend Basco to anyone.

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Company Response

Thank you Jason for taking the time to share your experience with Basco Calgary.
It was a pleasure working for you.

PEter in Calgary
PEter in Calgary
1 review Calgary, AB
10/10

Window repair and Window glass replacement

Simon is reliable and he provided me the best options for the repair and replacement of the glass. Service is fast and good. Iwill definitely use Basco again if I have any issue of my windows.

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Company Response

Thank you Peter for taking the time to share your experience with Basco.

Teresa Patton in Mississauga
Teresa Patton in Mississauga
2 reviews Mississauga, ON
10/10

Window defogging

We have used Basco twice now to de-fog two of our older picture windows that we're not yet ready to replace - what a difference it made! The windows look great and they're both perfectly clear inside. Prompt and great service, I would definitely recommend Basco.

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Company Response

Thank you Teresa for taking he time to share your experience with Basco.

Nicoleleah in Crowsnest Pass
Nicoleleah in Crowsnest Pass
0 reviews Bellevue, AB
3/10

Window defogging

UPDATED Nov 2019. Simon addressed our concerns, after this review was made. He personally came to our home and re-sealed all our windows that were treated. He recommended we keep humidity at 0% in home. One window did improve after he sealed it. The other ones did not. He has not recommended a new window pane (removed, new window pane, and resealed). He is nice, and I do think he is trying to rectify our situation.

We had 5 windows treated with defogging in April 2019. I suspected at the time, that it was not done properly. The technician procedure did not match what was done on the promotional video. Afterwards, I did explain this to Simon (owner); how the procedure was not the same as the video. He assured me it would take 4-6 weeks to have resolution. In July, still no resolution. He sent same technician out a few weeks ago, to caulk the window. The technician did not address all windows that were initially treated. Attached photos are July 2019 and Sept 2019. We've been in communication with Simon to come up with a resolution. Currently, he suggests we pay more to have him replace the glass. I regret paying so much at the time, and requested re-imbursement so I could deal with another company (we would replace windows at this point!). We really believed all the other reviews here, and on google. I'm very disappointed that I wasted money on this. I will update photos and review if the fogging ever gets better. We've been waiting 5 months.

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Company Response

Hi Nicole,
So sorry that you are not happy with our services. I do need to publicly clarify a few items mentioned in your review. I have tried to call and left voicemails to inquire about the results following my visit to your place, but have not directly heard from you. Our recommendation in regards to the humidity level in your house is not 0%, we go with the recommendation from CMHC, which recommends to drop the moisture level to 25 - 30% in cold winter months to avoid condensation on the interior surface of the glass. As far as the process that was followed by the technician, as explained during my visit to your place, and following my assessment, the defogging process was correctly followed, even though chemicals used may be different that what you saw in our promotional video.
We do offer a warranty that will give you a 100% credit for the amount paid for the defogging to be applied against a brand new sealed unit, and I remember discussing this with you, and offering you this alternative, given the fact that some of the defogging was not effective. We track our success rate, and consistently from year to year over the 18+ years of doing business, slightly over 99% of the windows we defog give amazing results. In the rare occurrence where the defogging fails, the the client is offered the next best solution: replacing the sealed unit with a brand new one. If we all had known ahead of time that the defogging would not work properly on this particular window, then the solution to fix the problem would have been to replace the sealed unit, which is why we offer this solution as part of our warranty. Over 99% of the time, we are able to save our clients the expense of replacing the glass units, but in rare cases, we do have to replace it to fix the problem.
Again, I am very sorry that the initial treatment did not resolve the problem, but I am committed to resolving.
Please call us at your convenience to discuss further.

George Bibeau in Calgary
George Bibeau in Calgary
1 review Calgary, AB
10/10

Window repair

I was looking to have to bedroom window hardware fixed as the windows did not close well, causing drafts and cold air in winter months. Simon came out and organized the repair and also a completed a defogging of our living room bay window. Parts had to be ordered and Caleb completed the repair. I found Simon and Caleb to be very professional, prompt in the response time from the initial query, polite, and very knowledgeable and proficient at their craft. I would definitely use their services again and recommend this company to anyone seeking window repairs.

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Company Response

Thank you George for taking the time to submit this review.
It was a pleasure working with you.

Private User
Private User
Private User reviews Calgary, AB
10/10

Window deffogging

I highly recommend Basco as my recent experience was excellent. Simon worked with me regarding what work was needed regarding window defogging, was very knowledgeable, responsive, as well as accommodating schedule wise! My windows are now clear again. Thank you Simon!

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Company Response

Thank you for sharing your experience with Basco. We're grateful for your appreciation of our service level.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Basco Calgary Window Defogging Services

At Basco, our team of professional and passionate experts have received a highly specialized door and window repair and restoration training. We offer an alternate solution to traditional window replacement that generates cost savings, is less intrusive, and increases the value of residential and commercial properties.

OUR CORE SERVICES

-Thermal pane window defogging
-Window sealed units (glass pane) replacement
-Door & window mechanism repairs / replacement
-Caulking / Insulation

We are open year round, allowing us to quickly manage your problems before they get worse.

We manufacture 80% of our own equipment. This specialization enables us to provide superior quality control at a substantially lower cost to our clients.
We offer outstanding customer service encompassing timely and professional execution.

Contact us to discuss how we can help you, or your clients improve comfort at home while saving significant money.

587-538-1199
1-888-814-7223
https://www.bascoworld.com/en

CATEGORIES
Windows & Doors Installation & Service and Siding
SERVICES
-Thermal pane window defogging -Window glass replacement -Door & window mechanism repairs / replacement -Caulking / Insulation -Motorhome (RV) windows restoration
WEBSITE
https://www.bascoworld.com/basco-calgary-fe-1121
YEAR ESTABLISHED
2005
PAYMENT METHOD
Cash, cheque, credit card - Financing available
MEMBERSHIPS
BBB Accredited business - A+ rating
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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