Creative Door Services Ltd

I was very pleased in working with Creative Doors when I built my garage. After 7.5 years one of the torsion springs broke (as predicted, normal life span of about 7 years for 4 operation cycles per day) so I contacted the company for service. The replacement torsion springs were not in stock and unsure when they would be available due to COVID, shipping and supply issues. Denise was able to source extended life springs (my preference) from Edmonton and she was able to expedite them to me. It was challenging to source the correct springs (I tried other vendors) but am glad I worked with Denise and the Creative Door people. Repair was completed efficiently and as scheduled. I’m very happy to have worked with Creative Door again and Denise was terrific! Very responsive and prompt in replies to inquiries.

Creative Door was easy to work with and quickly made the repair to my garage door. Knowing that parts are hard to come by lately they were able to have this done in less than 2 weeks from my initial call which I thought was excellent. Friendly service from all involved. Would recommend to others.

Best experience from beginning of purchase to the installation at the end. Exceptional service from each and every member of the team. Much praise to Michelle, Ashley, Barry, Kelly, and Ben. Thank you for being so willing to go above and beyond. I had my purchase in record time and am extremely pleased. It was such a divine and stress free experience. You all deserve a raise!

On the evening of the first major snow storm in November, one of the tension springs on my insulated double overhead garage door snapped as soon as I closed it. Both vehicles inside and no way to even manually open the door because it probably weighs about 400 pounds! Talk about panic mode. Early the next morning, I called Creative Door pleading my case hoping they could have someone help me out assuming that it might be a couple of days before help arrived. Even though their own computer system had gone down during the night and was still not up and running, Todd went out of his way and assured me that he would do his best to get me out of this pickle same day. True to his word, he had Service Technician Dal here mid-afternoon. Best of all, I was given a 15% discount on both parts and labour for being an AMA Member.
Talk about going above and beyond to help out a customer. Thank you kindly to Todd and Dal for their professionalism. I highly recommend Creative Door.
Roger Rabbit

From the point of sale speaking with John he explained all my questions.
The installation was professionally completed by Phil. Phil explained several points about the door, and he also spent extra time making sure the door was lined up properly. I kept the old door and Phil was very careful stacking up the old door in my yard.
All went very well with the exception of an extra set of springs was forgotten at the warehouse. I drove to the warehouse and picked up the springs myself.
I would definitely recommend this company for your garage door projects.

Gord Blommaert

We have dealt with Creative Door Services from time to time over many years. The entire process on this occasion was excellent starting with Denise in the front office and Thomas for the installation. The new garage opener unit is working perfectly. I would certainly recommend Creative Door Services.

Creative Door installed our garage door 21 years ago but just recently our garage cables broke. We had a technician come within 24 hours and we had our door up and running again. Excellent response time.

Creative Door is my go to company for anything related to my garage door. The service is incredible & efficient starting with booking an appointment to the onsite service. I've always appreciated that they take the time to assess the problem, fixing the issue/problem to providing recommendations that often save you money.

Great experience with Creative Door.
Out of the blue, our garage door got stuck open around 9 pm !!!!
They were available right away and the service was very fast.
Kevin, who was who came to help us, was very professional and efficient.
Very supportive and helpfull.
I will recommend 100% creative door.

Our townhouse complex is gradually replacing all 78 garage doors with Creative Doors. We love working with this company! From the efficient and knowledgeable folks who inspect the doors, to the dedicated workers who replace the doors, to the friendly and helpful office staff, this company is excellent! We have worked cooperatively for 2 years so far, and look forward to next year too. The products are terrific, with a huge selection, the workmanship is professional, and we just couldn't have found a better company to work with so successfully! Happy owners!