Sugar Tree Cleaning Company

House & Apartment Cleaning
Calgary AB T2A 0B6
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HomeStars
House & Apartment Cleaning
Sugar Tree Cleaning Company
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73%

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Reviews by rating (past 12 months)

Reviews for Sugar Tree Cleaning Company

Average customer rating:
9.5 10 (95 reviews)

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Michelle in
Michelle in
1 review Calgary, AB
10/10

Move out clean

The girls did an amazing job doing the final clean at my townhouse! They definitely have a eye for detail and The carpets looked amazing!

Thanks Ladies I will definitely recommend your services!

Approximate cost of services:
$200.00
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Company Response

Hello Michelle! Even though you work part-time with us, doesn't mean you can't experience the BEST Quality cleanings too! We are happy to help you of course! We always appreciate when our ladies use our services, because we know we can do the best job possible and get your damage deposit back!!! You are definitely valued here, and let me know if you need more shifts WINK WINK :D

Tara in Calgary
Tara in Calgary
1 review Calgary, AB
10/10

Amazing!! As Always!

I had Sugar Tree come in most recently and do a move out clean for my house! She arrived a couple minutes early and ready to go! They worked quickly and efficiently and most importantly, I was more than happy with the outcome!

Thanks Sugar Tree!

I will have them back again soon!

Approximate cost of services:
$250.00
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Company Response

Hi Tara! Thank you for your kind comments! So happy we can help with your Move Out Cleaning! It's super important to help ease the stress of moving! Glad we can lend a hand anyway we CAN! See you on your next visit - also excited that you chose a bi-weekly cleaning schedule for your next home :D

Dean in Edmonton
Dean in Edmonton
1 review Calgary, AB
10/10

House cleaning

After hiring a few unreliable cleaning companies I eventually found Sugar tree and am very happy.
The price is reasonable $40/hour and they do a great job. The best part though is that it is easy to get a hold of someone at the company. This is something I found very challenging with other cleaners but Sugar Tree is always easy to contact.
Alison is very respectful and receptive to any requests or changes I have made.
I like the flowers they leave behind.
Hiring cleaners is a great call. I haven't cleaned a bathroom or vacuumed in months. It's the best $84 you'll ever spend. Coming home from work to a freshly cleaned house is great.
Sugar Tree is great!
Would recommend.

Approximate cost of services:
$84.44
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Company Response

Hey Dean! Super stoked you love our services! We aim to please :D The ladies always love coming by to visit your Bunny, he is definitely getting the love with our staff!!! Let us know if you ever need change in schedule, we always make to make this a smooth and easy service! Lucky to have awesome customers like you!

Barb in Calgary
Barb in Calgary
5 reviews Calgary, AB
10/10

Residential Cleaning

Very highly recommend Sugartree! House is always spotless after Jenna comes - looks and smells great. They always arrive on time but call if they are slightly delayed. They don't use harsh cleaning products and are very careful with our belongings. We are very happy with Sugartree.

Approximate cost of services:
$140.00
1 of 1 people found this review helpful.
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Company Response

HI Barb!!! Always a delight coming to visit you. I am super happy you enjoy our cleaners! Home made of course! See you on the next visit, and we will be contacting you soon to lock in your X-mas clean! :D

Private User
Private User
Private User reviews Calgary, AB
1/10

Regular home cleaning

When they show up they do a great job. But that is the key, when they show up. My experience was they they were Late most of the time and I stopped using their service after repeated failures to show up or to show up reasonably on time. I found them to be entirely unreliable. The owner would always apologize, and blame her workers which was disappointing as it was never actually their fault. No owner accountability other than to offer me a discount, which the owner never remembered to apply to the invoice (had to remind her).

Approximate cost of services:
$120.00
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Company Response

Thank you for your feedback, I wish I could respond to you personally, to help fix your problem here - but being private user makes it difficult. Your feedback will help us to be a better company. I offer my sincerest apologies. We are always working on ways to make the company better, and being late is sometimes unavoidable with traffic and unforseeable extra work in a previous home. If you would like to call our office personally we can take your complaint and make it a priority to resolve it. 587-583-2046

APNE in Calgary
APNE in Calgary
5 reviews Calgary, AB
10/10

Been using for a year

I initially received Alison's cleaning services as a Christmas gift, and after the first clean we decided that even once we were paying for it ourselves that it was well worth it to keep them on!

We love coming home to a fresh smelling house, it's always incredibly clean, and they don't even mind if my fur baby is home to follow them barking at the vacuum...

Any time there's a scheduling issue or if something wasn't quite like we hoped Alison is really quick to respond and help make sure we are happy with the company and the service.

I have recommended them in the past to coworkers and will continue to do so, overall great service and value.

Approximate cost of services:
$40.00
1 of 1 people found this review helpful.
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Company Response

Hello & thank you for your awesome feedback! We really do take pride in our work - and make the extra effort to ensure you are happy! It was a pleasure to come and clean for you and your family as well. Let me know if there is anything extra we can do to keep you very happy! We aim to please - and your comments make it worth it everytime :D Have a wonderful day!

Private User
Private User
Private User reviews Calgary, AB
0/10

HOUSE DEEP CLEANING!

TERRIBLE SERVICE! Stay away from this company! My house was cleaned my the owner Alisona her sister! So imagine my shock after the owner did this to my house! Booked them for Saturday because I am expected to give birth in a week and they never showed up! Never apologized, just booked me for Sunday, when they showed up 15 mins late! Quoted me for 2 people 180$, 4.5 hours, called after 3 hours and said time is up and amount ended up costing 240$ and they only finished half of the house before leaving! My house is filthy, the kitchen floors were never washed or vacuumed, the downstairs looks as filthy as it was before! I cannot believe they did this knowing i am expecting a baby next week! I am so disappointed they still run a business and are able to treat people this way! Before they left they said that only the blinds and the fridge door were not wiped but everything else is clean! This is my first time with this company and i will spend all my energy leaving reviews and pictures that i took just to make people aware of this terrible service! I took so many pictures of the mess they left in my house! I am still shocked! Now 39 weeks pregnant, me and my husband are cleaning after the cleaning company!

Approximate cost of services:
$240.00
0 of 2 people found this review helpful.
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Company Response

Hi Ada,
Thank you for your feedback, it's important for us to know why you are unhappy. As well to ensure further success of our company we will offer better estimated times for cleaning, for future customers. Thank you again for your comments, we do appreciate that we can't please everyone - and try to make sure you are happy before we leave your home - but we also do not tolerate any verbal abuse so I am sorry we had to leave and couldn't get your floors done for you.

Private User
Private User
Private User reviews Calgary, AB
10/10

Move-out clean

We sold our house and needed a thorough clean done before the buyers took possession in the next week.

The house looked great after the cleaning, and I really appreciated that it was possible to book a time on the weekend so I didn't need to take time off work!

Approximate cost of services:
$260.00
2 of 2 people found this review helpful.
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Company Response

Hello & thank you for commenting :D We are happy to have helped you so you didn't need to take time off work! I hope that your move was less-stressful for you, and that the new home buyer was pleased with their fresh & clean home! Call us back anytime!!

Metron
Metron
1 review Calgary, AB
10/10

Home Clean

Sugar Tree Cleaning Company goes over and above to serve and ensured our home was clean! Attention to detail and focus on the clients needs is forefront.
With two messy boys and being self-employed the house falls to last on the priority list but thanks to Sugar Tree I can enjoy my family in down time and not clean bathrooms and floors!
The biggest thank you for the amazing service and I will continue to recommend you and use you for years to come.

Approximate cost of services:
$150.00
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Company Response

HI! Thank you for the awesome feedback! Yes!!! busy households do need a bit of extra attention, and for you to get some much-needed R&R, we are so pleased to help you with all your cleaning needs. If you need anything else please me (Alison or Rosemary) know, our services are extended now - so if you don't have the updated services list I will send you one right away :D Have a lovely day!!!

Paul from Calgary
Paul from Calgary
2 reviews Calgary, AB
10/10

Been using them for over a year.

We always look forward to the days when Sugar Tree Cleaning comes to our house. They do a very thorough cleaning of the whole house and even pay attention to some areas if asked to. Dealing with Sugar Tree Cleaning is very easy and painless. Best of all, the feeling of coming home to a sparkling clean house is fantastic. It has given us time to spend with each other and with the dog.

Approximate cost of services:
$40.00
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Company Response

Hey Paul, We love to have clients like you! Whenever you call, we understand what type of cleaning you want. It's important for clarity so we can out perform ourselves! Long term clients make it easy, but you were a first time too, and the patience you have shown us to perfect our craft in your home has been truly awesome :D

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sugar Tree Cleaning Company

We provide a FULL-Service Cleaning Every Time - & Bring Beautiful Fresh Flowers! Call today, our trusted staff will take care of your home - and you can take care of everything else! --- Call us today for a free quotation at 587-583-2046!
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