Doctor Screen

Windows & Doors Installation & Service
Burlington ON L7M 0V7
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98%

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Reviews for Doctor Screen

Average customer rating:
9.8 10 (366 reviews)

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davemcerlean
davemcerlean
1 review Midland, ON
10/10

Screens replaced

Quality work and prompt service . Work was completed a day earlier than estimated. Would use them again.

Approximate cost of services:
$200.00
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Company Response

Thank you very much!

jenncampbell10
jenncampbell10
1 review Bala, ON
10/10

Screen replacement

Screen Doctor did an EXCELLENT job replacing our screens in our Muskoka room and the screen doors at our cottage. They were reasonably priced and a pleasure to deal with :)
We will 100% be referring Screen Doctor to our friends/family and using them in the future!
Thanks Screen Doctor

Approximate cost of services:
$400.00
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Company Response

I believe we are doing more screens at your house in the City Jennifer, thanks for your kind comments.

Greg

richard in Niagara Falls
richard in Niagara Falls
1 review Niagara-on-the-Lake, ON
0/10

Window screen repair

I called this company to modify some screens and was waiting for a call back to schedule an appointment. Instead a person showed up at my door telling me that he was in the area and would like to offer his services. After a display of some incompetence the job was completed and in my absence my wife was asked to pay the bill. This person was there for less then 45 minutes. Although the website clearly stated that all quotes are free this person charged for a SERVICE CALL of $ 99.95 plus HST in addition to a ridicules high charge of $ 175.00 plus HST for this short time of actual work.
I will be contacting the BBB and would like to warn anyone to be very careful before doing any business with this company.
Depending what I hear from the BBB I will decide if I will take this issue to small claims court.

Approximate cost of services:
$310.69
1 of 1 people found this review helpful.
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Company Response

Dear Mr. Richard, please read below the comments regarding your concerns from our very Professional Distributor in your area Bill Baker. While we try and meet all customers expectations, clearly you were not pleased with the result. I have every confidence that the service provided was both fair and well done as you have not noted any actual deficiency in the work. Should you wish to discuss further, kindly feel free to call me @ 1-844-723-7888

Sincerely

Greg Woolvett
President & CEO
Doctor Screen
Corporate Head Office

R.H- Thank you for sharing your concerns, however your version of events is clearly written to support your claims and does not reflect the truth. You scheduled an appointment with us a week prior to the date of the service call at which time you provided me with your address. When I arrived on site and at our initial meeting your comment was “ I wasn’t sure you were coming today”- so clearly you were aware of the appointment.

As for the work completed at your request- we did indeed modify 8 old screens as per your instructions. Each of the screens needed to be taken apart, cut down by hand, re-assembled with new spline and pull tabs added- 2 on each screen , again at your request. We provided this service on site at your residence, and completed the work in about one and a half hours. You were charged for a service call and a flat rate of $25 for 7 screens, the first screen modified was included in the service call fee. On average and before taxes, you paid LESS THAN $35 for each screen- which is excellent value considering the work and materials involved in modifying each of the 8 old screens.

If it is a display of incompetence to ask questions of the customer to ensure there is a clear understanding of the scope of the work and the expected outcome then we are guilty as charged, You clearly did not want our input into the best way to modify your screens for a proper fit.

We did return your call regarding the invoice but could not get past the litany of threats and insults you berated us with- similar to the ones you continue to use in your Homestars review.

Doctor Screen invests heavily in training, superior products, materials and equipment in order to provide exceptional customer service. This is evidenced by the many 10/10 reviews we have earned. While your review is a disappointment, it does not accurately reflect the exceptional value you received for on site, professional service that on average, cost you less than $35 per screen. Indeed- many future customers will likely read this exchange and see the value proposition Doctor Screen offers in the market and call us for service.

In closing we would like to thank you for giving us the opportunity to demonstrate to past and future Homestar users the value you received!

Yours truly
Bill Baker

perry909 in Calgary
perry909 in Calgary
1 review Burlington, ON
10/10

Screens for Basement Windows

I was very pleased with Brent's timely and professional responses. The job was very satisfactory, and the cost was reasonable. Brent was also very polite and did the job as per promised schedule.

I will highly recommend Doctor Screen for your needs.

Paresh Thanawala

Approximate cost of services:
$250.00
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Company Response

Hi Perry, thanks for the great review of Brent's service. He is doing a great job in Calgary!

LO in Toronto
LO in Toronto
2 reviews Toronto, ON
9/10

Window screen: frame & mesh

We received a prompt reply to our email inquiry, and the time from that inquiry to the completion of the job was very reasonable. John arrived within the time frame that we set for the date. He was very polite, friendly and efficient. He asked if we wanted a full screen for the large window in the guest bedroom, and since we didn't feel the need, he suggested a half screen to save money; he also added weatherstripping. His work was excellent!

Approximate cost of services:
$100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks very much for your review, John believes in being honest and saving clients un-needed expense

de-wallace
de-wallace
1 review Utterson, ON
10/10

Screen replacement

I called Doctor screen and was able to schedule them within the week. I had Doctor screen at two of my Clients homes in the same day, and very please to see how professional the service was. More than fair on pricing, most importantly there was no work for me involved. I will be using Doctor Screen for all my clients screen repairs.

Approximate cost of services:
$400.00
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Company Response

Thanks very much for the great review!!

Randy
Randy
2 reviews Gravenhurst, ON
10/10

Screen replacement

I called Martin at Screen Doctors Muskoka about screens that needed to be replaced as our cottage is on a island. He showed up the next day at our scheduled and on the mainland and within an hour by screens were like new. Just in time as the mossy's are out in full force.

Thanks Martin, we really appreciated your work and prompt response.

All The Best
Randy

Approximate cost of services:
$250.00
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Patricia  from Brampton
Patricia from Brampton
5 reviews Brampton, ON
10/10

Great service!

I've hired Doctor Screen twice, most recently to replace the mesh on my screen door. They are prompt, professional and very easy to work with! No complaints whatsoever. I wish all contractors were like this!

Approximate cost of services:
$100.00
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Company Response

Thanks very much for your review Pat, we appreciate your business

Greg

asokek.bera in Mississauga
asokek.bera in Mississauga
2 reviews Mississauga, ON
10/10

Screen door

Our solarium door needed to be replaced.
Called Doctorscreen. John came to the house measured the door.
Advised us of cost and how long it will take.
As promised - door was delivered and installed on time. Old door was taken away.
Would recommend John highly to get the job done.
It would be nice to get a seniors discount.

Approximate cost of services:
$250.00
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Keith and Suzanne from Whitby
Keith and Suzanne from Whitby
3 reviews Whitby, ON
10/10

Sliding Patio door rescreening

Our sliding patio door screen had two significant tears (combination of dog and teenagers) after the weekend. I found DoctorScreen after a web search and filled out the online form on a Monday evening. David called the following morning as requested and said he could come the next day. He suggested the the Pet Mesh instead of the standard screen in response to my inquiries about durability. David arrived within the scheduled time frame and had the rescreening completed in less than 20 minutes. He also adjusted the frame of the screen so it moved more smoothly on the track.

Approximate cost of services:
$130.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Doctor Screen

Doctor Screen is the Doctor that makes house calls to fix your screen doors. You will no longer have to go to the trouble to arrange that yourself! We do it all onsite.

We offer many solutions for all of your screening needs. Solar Screens,Patio Shades, Sliding Screen Doors and many other items. We can do screens that do not disturb your view as well as screens that offer privacy in your home or on your patio. From a job as simple as a window or door re-screen to something as big as a new screen porch or screened enclosure, give us a call. We can repair or replace all screens. We are your screen experts.

Door Screen Replacement Service On site rebuilding of bent broken frames window cranks patio sliding doors etc.

Selling Distributorships across Canada for Entrepreneurs

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Window & Door Screen Repair
SERVICES
Window & Door Screen Repair, Retractable Screens, Aluminum capping
BRANDS
99% of all available screen products and manufacturers
STYLES
Phantom Screens Repairs
SPECIALITIES
Mobile on site service Homes, Apartments, Condos
YEAR ESTABLISHED
2014
NUMBER OF EMPLOYEES
16
PAYMENT METHOD
Visa M/C Amex Cheque or Cash
MEMBERSHIPS
WSIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year on labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.