Empire Deck & Interlock

Formerly Empire Deck & Fence
Interlocking Stone
Ottawa ON K2E 6V4
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Interlocking Stone
Empire Deck & Interlock
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Reviews for Empire Deck & Interlock

Average customer rating:
9.2 10 (129 reviews)

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Brendan in Toronto
Brendan in Toronto
2 reviews Ottawa, ON
10/10

Fence replace

The job entailed removal of an existing (dilapidated) fence on the side and back of the house and installation of a red cedar fence. The job was quite difficult given the difficult to remove and install the posts due to the semi-stony earth. The work proceeded very well and required a lot of effort. The crew did a great job and exceeded expectations, as did the project manager who ensured overall job satisfaction at the end with a few touch-ups and board swaps. I am very pleased with the results, the beautiful smells of freshly cut cedar and the very natural and freshened look it has given to our property. Thanks very much for all of your hard work!

Approximate cost of services:
$16,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for the review! We take great pride in our work and are so pleased you're happy with the results.

ksbridger in Toronto
ksbridger in Toronto
1 review Montreal,
0/10

We currently have a court claim filed

After 3 days of work and repeated attempts to have structural error corrected and a building inspectors report to show what issues were they refuse to repay our deposit.
They have all material and that includes structure the started to build.
This is a second story deck not even attached to the house.

Approximate cost of services:
$21,000.00
3 of 4 people found this review helpful.
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Company Response

Hi,

We're an award winning company who prides itself on customer service.

When the deficiencies were noted late Friday afternoon we arranged to meet based on your availability. We came over the next day on a Saturday.
The idea was to address your concerns and come up with a plan for Monday.

The problem with asking for a full refund is that we've already ordered custom material, poured the footings, and started framing.
We can't give you a full refund, however are willing to come up with a fair solution for you.

Thanks,

Thanks,
Empire team

Private User
Private User
Private User reviews Ottawa, ON
10/10

Happy composite deck owner

We were undecided on getting a composite deck vs a regular pressure-treated or cedar deck. We really wanted a composite decks but we needed to find a competent company to build it for us. We do not regret having chosen Empire Deck and Fence to build our composite deck. The service was great and the end result was perfect.

Approximate cost of services:
$27,000.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the review! We're so glad we were able to build you the deck you wanted. Enjoy the beautiful weather!

LPK in Ottawa
LPK in Ottawa
1 review Ottawa, ON
9/10

warranty review

Empire built a new deck on the front of my house last spring. over the winter a couple of the composite clips came loose and a side board came off. I call Ryan and within 3 days he had someone come and investigate. they straightened the boards, re-cut a seam to make it a tighter fit, re screwed in the side boards and silicon-ed some of the trim pieces that popped off. I am very happy with the quick response and thoroughness of the service. They went over all my concerns with me and I signed off that I was happy with the job. Very polite and professional, he didn't rush me through, I had the impression that he would stay as long as it took. I have already recommended Empire to others. Thank you

Approximate cost of services:
$0.00
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Company Response

Thanks for the review! We love what we do and always stand behind our work. Enjoy the beautiful deck weather!

Private User
Private User
Private User reviews Toronto, ON
10/10

Second story deck

These guys know what they are doing. They were easy to deal with, they worked exceptionally hard and the end product is perfection. I highly recommend choosing the pros at Empire Decks.

Approximate cost of services:
$16,900.00
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Company Response

Thanks for the review! We love bringing clients' visions to life and we hope you're enjoying your deck!

Barrhaven Client
Barrhaven Client
2 reviews Ottawa, ON
10/10

New Composite Deck

We had a beautiful quality composite deck built during the beginning of spring with snow still on the ground and the Empire crew had no issues removing the snow off the ground and quickly put up our deck in time for the warm weather to arrive. This is our first experience with a Deck contractor and we are very pleased with the experience. We were given daily status updates throughout the week and work always started early in the morning and they didn't leave till it was dark out. Very hard working crew and the end result was amazing. Can't wait for the summer.

Approximate cost of services:
$12,000.00
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Company Response

Thanks for the review! We love what we do and take great pride in a job well done. Hope you're enjoying your new deck!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Deck, fence, patio

Great products, quality of work, attention to detail...extremely happy with the end result and can’t wait to enjoy it in the summer months. The deck, patio and fence were all well built/put together

Approximate cost of services:
$20,000.00
0 of 1 people found this review helpful.
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Company Response

We at Empire always appreciate it when our clients give us all the three elements to work with: the deck, patio and fence. Thanks for the opportunity and your kind words!

Matt in Ottawa
Matt in Ottawa
1 review Ottawa, ON
10/10

New deck and pergola

I contacted Empire Deck & Fence in the fall, based on feedback I had heard from other customers. Ziad promptly came out and viewed what I had in mind, and offered us several options for me to choose from. They were excellent to deal with and most helpful in all phases of sales, design, quote, and construction. Ryan and his team completed the project in a timely manner and the finished product is awesome. I'm very pleased with the entire end-to-end process and would strongly recommend them with no hesitation.

Approximate cost of services:
$9.50
0 of 1 people found this review helpful.
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Company Response

Wow Matt, thank you!

We at Empire put a great deal of emphasis on our team, and how the design and build side can work together to deliver an excellent customer experience.

Your review makes our hard work worth it.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Combination composite deck + interlock

We had to replace an old wooden deck and wanted a sleek modern look. Empire Deck and Fence were the only company that was willing to do the job the way we wanted it. Once they started, demolition and installation went smoothly. We are very happy with the final outcome. Kudos to Ryan and his team.

Approximate cost of services:
$25,000.00
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Company Response

We work hard to accommodate our clients requests, and are glad that you are happy with the final outcome. Thank you for your review!

Joe in Stittsville
Joe in Stittsville
2 reviews Ottawa, ON
10/10

Landscaping, Deck and Privacy Screen

We first hired Empire in 2017 to build us a basic deck for our backyard and the service was top notch. Then we moved and decided to bring them back again to do some work for our new place.

This time it wasn't so cut and dry - we had to work with an existing set of stairs, large cedar hedges on our side of the property line and an air conditioner. The Empire crew was able to design a beautiful deck that accommodated the air conditioner in a non-intrusive way, replaced the privacy hedges with a lovely privacy screen and gave our backyard a much needed feature element.

The demolition and removal of the old stairs and hedges was quick and clean and the build itself took no time at all.

We'd highly recommend Empire for any backyard project.

Approximate cost of services:
$6,500.00
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Company Response

Repeat business means a lot to us, and we want to thank you for both your kind words and hiring Empire!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Empire Deck & Interlock

Our goal is to design modern landscaping projects in the Ottawa area.

This includes our main focus on interlock and composite decks.

Thank you to everyone who has been part of our success for the past 15 years!

CATEGORIES
Decks, Interlocking Stone, and Landscape Contractors & Designers
PRODUCTS
Interlock: - Techo Bloc - Permacon - Unilock Decks: - Composite - PVC - Cedar - Pressure Treated
SERVICES
- Decks (Composite, PVC, Cedar, Pressure-treated) - Landscaping - Interlocking - Hardscape - Stonework - Woodwork - Railings - Glass railings - Lighting
BRANDS
TruNorth, Fiberon, TimberTech, Trex, AZEK, Techo Bloc, Permacon
SPECIALITIES
- Architectural Design - Composite & PVC Decks - Pressure-Treated Decks - Glass Railings - Aluminum Railings - Interlocking - Landscaping - Patio
WEBSITE
http://www.EmpireDeckAndInterlock.com
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
15
RETURN POLICY
Ontario Law: https://www.ontario.ca/page/your-rights-when-signing-or-cancelling-contract
PAYMENT METHOD
Cheque, e-Transfer, Credit Card, Financing
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
DIPLOMAS
Construction, Civil and Chemical Engineering, Architectural Technologist, Commerce
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$10,000
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-year on workmanship for decks and fences. 2-year for interlock. Manufacturer's warranty applies for all materials.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.