Empire Deck, Fence & Interlock

Formerly Empire Deck & Fence
Ottawa ON K2H 8K7
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Private User
Private User
Private User reviews Ottawa, ON

Buyer beware

Buyer Beware- Company does NOT honour contract. Regardless if you have a binding contract, company may attempt to revise it , delete agreed upon material, alter it and add a significant cost increase and require you to agree to it. ( as they did to us a month before work was to begin) If you question it or do not agree ,they will dump your contract hoping for no repercussions.
As owner said to me, there is many new clients who are willing to sign and give company deposit that is now more lucrative for them( company) then complying with current contracts.

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Company Response

Dear homeowner,

We want to first of all thank you for choosing empire to complete your deck construction project.

Furthermore we want to apologize for the inconvenience you’ve experienced. We realize that getting your deck built is an exciting event and unfortunately the covid-19 pandemic has caused many challenges to the construction industry. These challenges include such as lockdowns / stay at home orders, curb side pick ups, material shortages, and lastly unforeseen lumber prices increases.

We are currently absorbing the costs associated with the additional management / labour required to complete these projects. However we did not budget / foresee such a large increase in lumber prices.

We are offering our clients the following options:
1. A full refund on their deposit
2. A revised price to cover the increase in material costs
3. The option to hold their spot until lumber prices go back down

Again we apologize for the inconvenience you’ve experienced. All the best and stay safe.