I was very disappointed with the quality of the work for the price I paid. Recently the owner and project manager of Empire Deck and Fence came to visit me in an effort to try and resolve a number of outstanding issues. The plan was for them to come back in the spring and make spring and do additional repairs to the original job. I look forward to the future repairs and a satisfactory completion of the contract. I'll further edit this post in the spring once the work is done.
It is spring and they came back and fixed up the essential repairs as they had promised last fall. I appreciate this and certainly feel a bit better that they honored their warranty. Thanks for that.
- Approximate cost of services:
- $38,000.00
- Company Response
Hi Mark,
When we met to settle your remaining amount owed and provided you with a discount, it was made clear that we could have done a better job for you and wanted to compensate you accordingly. Your satisfaction with our agreement makes your review confusing, to say the least. You have painted a very inaccurate picture of our firm.
To the reader, we work hard to make our customers happy. We do so by hiring the best and paying them very well. This is evident when browsing through our portfolio and reading our positive reviews. We are grateful to Homestars for creating a credible platform for our clients to express their gratitude for our service and work quality.
We are also honoured to be winners of the Homestars 2018 award and look forward to working with you if provided the opportunity.
Thank you,
Empire Team