Liberty Security

Alarm Systems
Edmonton AB T6H 2K2
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Alarm Systems
Liberty Security
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81%

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Reviews by rating (past 12 months)

Reviews for Liberty Security

Average customer rating:
8.5 10 (213 reviews)

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Private User
Private User
Private User reviews Botwood, NL
0/10

Poor service!

Faulty security systems and customer service doesn't listen, paying for a service that is not provided all because a contract was signed and they don't care after that so long as they get their payments.

Approximate cost of services:
$68.00
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christopher in Mississauga
christopher in Mississauga
0 reviews Moncton, NB
0/10

Worst install ever

Installer did multiple unacceptable, unnecessary things either without asking or in spite of my direct communication. Absolutely zero consideration of the client, safety, aesthetics etc. Going to be a fairly major and unnecessary expense to put everything where it should have went. Nice enough guy too, so it hurts to have to call them out.

Approximate cost of services:
$3,600.00
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Henri in Toronto
Henri in Toronto
0 reviews Calgary, AB
0/10

Unethical Company

Buyer beware! Liberty Security will charge for services not rendered, techs will show up on the wrong scheduled date, holes were drilled in our wall one on the outside & inside when not required, when concerns are elevated to management the female "N" will promise and prevaricate even delete or deny conversations. She will tell you to send documents & provides the email - response received "we don't do that call us on the phone". Good luck trying to get the wrongful charges returned to your credit card, has now been over 3 weeks. If you get 4 different techs you will get 4 different answers. Techs have out of province licence plates, what's that about?

Approximate cost of services:
$257.00
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Crystal
Crystal
0 reviews Balcarres, SK
1/10

Security System

Not impressed with this company. So we pay approx $95 per month and are locked into a 5 year contract. Our alarm has gone off in the middle of the night and we received no phone call from the company and we are supposed to be direct linked to the police and we received no call from the police. Our second incident was a power outage and we were without power for over an hour and our system showed an ac power failure. Our system was down for over an hour and again no phone call to see if everything was ok. For $100 a month I expect better service not excuses. I've had to shut off all of our notifications on our cameras because I get notifications for every vehicle that drives down the street. Our rep was excellent but the company falls short

Approximate cost of services:
$5,000.00
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Ronald Boudreau
Ronald Boudreau
0 reviews , NS
0/10

Alarm system

Having numerous false alarms, unable to contact anyone for help, cant even find a phone number to call. Ready to throw the whole thing in the garbage. Does anyone out there know the phone number for service.

Approximate cost of services:
$1.00
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Steve in High River
Steve in High River
0 reviews Calgary, AB
4/10

Failed equipment and failed monitoring

Active alarm 6 minutes and no call from monitoring and no siren from the panel. Now management is blaming the Rogers outage. I suppose that is possible.

Approximate cost of services:
$2,000.00
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Nicole in Edmonton
Nicole in Edmonton
0 reviews Edmonton, AB
0/10

unreliable

Horribly unreliable system. Camera's are down more often than they are up, and don't count on customer service for any help. Last time we called for assistance they told us our ethernet hard wired camera is down because of our WIFI. doesn't take an IT guru to figure out WIFI and ethernet are not related. They will tell you everything you want to hear but will not deliver. run if you still can before they trap you.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Top notch

Great customer service. Assessment was customized to our needs. Pricing options were fair and transparent.

Approximate cost of services:
$5,000.00
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Feeling safer!

I sent an inquiry about service and Dennis called me the same day. He answered all my questions and went over all the pros and cons. Getting it installed was easy, Nick was on time and I didn't even need to book time off work. I am very pleased and feel much more secure already about my home. And it's very affordable.

Approximate cost of services:
$2,250.00
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Private User
Private User
0 reviews Leduc, AB
10/10

Commercial Security

Customer service was incredible! And the monthly price cannot be beat considering I got everything that I had hoped for in a security system!! Highly recommend Liberty Security Systems.

Approximate cost of services:
$75.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Liberty Security

Liberty Security provides security, automation, and energy management solutions to residential, commercial and health care customers across Canada. We have installed over 65, 000 residential and commercial systems in 9 provinces and 3 territories. We also service more than 90 Health Care facilities in Western Canada. Learn more at www. ...
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