Liberty Security

Alarm Systems
Edmonton AB T6H 2K2
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80%

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Reviews by rating (past 12 months)

Reviews for Liberty Security

Average customer rating:
8.4 10 (218 reviews)

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Ashley from Edmonton
Ashley from Edmonton
1 review Beaumont, AB
10/10

Security System

I am very happy with the security system I had installed by Liberty. I use it all the time & feel very safe. The technician that came to my house was very knowledgeable & polite. I love that they are Edmonton based & if I did have any issues with my system it wouldn't take long for them to have a technician at my place to service it.

Approximate cost of services:
$50.00
1 of 1 people found this review helpful.
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Tim Drover from Fort Mcmurray
Tim Drover from Fort Mcmurray
1 review Fort McMurray, AB
0/10

Liberty Dishonest to Customers

Liberty Security rep told me I would save between 10% - 30% on my home insurance. Because of this savings, I purchase the security system and sign up for a 5 year contract. After I had everything hooked up, I called my home insurance and they told me I save 2% on my home insurance. This means I am out a couple thousand dollars because Liberty Security tricked me. DO NOT purchase this system! You will not get the savings they try to make you believe!!!!!! They should be shut down!!!! STAY AWAY!!!!

Approximate cost of services:
$4,000.00
3 of 3 people found this review helpful.
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Company Response

Mr. Drover,
Thank you for your feedback, we are sorry you feel that way. The discount offered by insurance providers varies but historically the range is up to 20%. If our Sales person stated a 10-30% reduction, the higher range of 30% is too high and we apologize for that misstatement (*Please remember that this applies to your home insurance portion only). We have spoken to you about this matter and even attempted to contact your insurance company on your behalf. I believe we are in the process of removing your system at your request. It is unfortunate that it came to that, but in the end, we will always do what the customer wants. Please accept our apology for the inconvenience.

Lauren Harding from Edmonton
Lauren Harding from Edmonton
1 review Edmonton, AB
10/10

Home Automation and security

We heard about liberty and their ability to connect you to your home from your phone from a friend who had received it from a guy that knocked on their door. We had looked into getting something like this already, so it was a easy choice when we looked into the many accolades that Liberty has received over the years.

Approximate cost of services:
$1,500.00
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Andrea Trendel from Edmonton
Andrea Trendel from Edmonton
1 review Edmonton, AB
10/10

Liberty Security

We had a security system installed in our home. We were very happy with the product, we were able to customize it to meet our family's needs. The customer service has been excellent!

Approximate cost of services:
$400.00
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Nicole from Edmonton
Nicole from Edmonton
1 review Edmonton, AB
10/10

Home and Commercial Security

We use Liberty for two businesses and our home. They are professional and reliable and offer a great product at competitive prices. We recommend them to everyone we know. They also have fantastic logo-ing compared to most of their competitors.

Approximate cost of services:
$700.00
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UNITB from Edmonton
UNITB from Edmonton
1 review Edmonton, AB
10/10

Alarm System

Our office has a few complicated entrances and security issues. They provided advice over and above the system they installed. Anytime we need to get a hold of someone, they're available - whether the alarm is tripped or we need to change something on our billing. They are easy to work with and they make security worry free for us.

Approximate cost of services:
$40.00
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melissa from Edmonton
melissa from Edmonton
1 review Edmonton, AB
10/10

Home Alarm System

We'd never had home security for many years, but had always thought about it. After starting a family we felt the need for more safety, and had heard of Liberty through a friend. They came out and did a free assessment, and didn't try to sell us what we didn't need. They were friendly, informative and gave us many options. We didn't realize how far technology had come, and how much protection we could get for a very reasonable price (less than $40 a month). Once we made a decision, they were back to install the system promptly, and answered all the questions we had about how it works. We are very happy we finally got a system, and Liberty made it painless and affordable!

Approximate cost of services:
$37.00
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Brad & Jacquie from Edmonton
Brad & Jacquie from Edmonton
1 review Edmonton, AB
9/10

Liberty Security

We have been with Liberty for a few years now after changing security companies. For us thier technology & customer service is top notch and we have recomended friends who have in turn recomended thier friends. Thx Liberty

Approximate cost of services:
$200.00
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Anandp from Edmonton
Anandp from Edmonton
1 review Edmonton, AB
9/10

Home Security

Been a client since 2008 after switching from another established provider. The system is affordable, works well and the service provision is excellent. New product info would be an improvement though.

Approximate cost of services:
$360.00
What could this company do to improve their services?
Inform their client base of new services and products more often.
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Company Response

Anand, please call us at 780.988.7233 and we'll be sure to give you a full debrief on our new energy management services!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Liberty Security

Liberty Security provides security, automation, and energy management solutions to residential, commercial and health care customers across Canada. We have installed over 65, 000 residential and commercial systems in 9 provinces and 3 territories. We also service more than 90 Health Care facilities in Western Canada. Learn more at www. ...
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