If something seems too good to be true it usual is. At the start all was good, signed an agreement with the Rep to have Liberty Come and install. The Rep said it was 36 months, i had told him that i already turned down another company as they wanted 60 months. When Tech guy came he installed the equipment, I Did not realize id signed a 60 month contract on there electronic Tablet. Over past couple of years we have had various issues, Dog Friendly motion detector that picks the dog up constantly (now turned off completely), Smoke Alarm failing when your asleep, door bell camera not working, delays in picking up motion so you miss packages being taken from your door step, Not being able to open the camera from 3 different devices. Be Very Aware, if your equipment fails after 12 month, you will have to fight to get them to help you. Also do not listen to the Rep when he rights down the cost of the equipment that you are getting, you can buy all of it for a lot less than they charge. I have sent an email to Liberty Explaining my Problems and to see if we can come up with a way to end my contract and have had no reply. I contacted customer support who informed me to cancel my contract i would have to pay $3480 to end it. If only i could go back and read the small print
- Company Response
Hi Craig, we are sorry to hear about your experience and would be very happy to address any issues you have or come to a resolution. We are unable to find your account with the information provided. For assistance, please reach out to our customer service manager, Brandon Lennix, at 1-866-926-7233 ext.300. Thank you.