Silverline Exterior Solutions

Windows & Doors Installation & Service
Port Coquitlam BC V3C 2M8
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Reviews for Silverline Exterior Solutions

Average customer rating:
9.7 10 (148 reviews)

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Angie
Angie
1 review Surrey, BC
10/10

Full house window replacements

The sales experience was great and installation was fast and high quality. We love our new windows!

Approximate cost of services:
$10,000.00
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Company Response

Thank you for taking time out of your day to leave a review for us Angie. Marc had mentioned he dropped by last night to hear the difference, and that both of you were impressed with just how quiet your home is now, though your street has steady traffic beside it. Thank you for choosing SilverLine. We hope you enjoy your windows for many years to come.

Kindest Regards,
SilverLine Exterior Solutions

Private User
Private User
Private User reviews Port Coquitlam, BC
10/10

A happy customer

Thanks to Kevin, Chris, Justin and Steve for a job well done. They made us feel quite comfortable having four strangers going through our house doing their job. We are very happy with our new windows. Three days later and we already notice there is no longer a draft by the windows. Also we don't hear as much outside notice. We picked the right company to do the job.

Approximate cost of services:
$9,500.00
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Company Response

Thank you Mrs. and Mrs. Zais for taking sometime to leave us a great review. I will be sure to pass it on to the team. We are happy to hear that you are seeing the value of your new windows already. Thank you for choosing SilverLine.

Kindest Regards,
SilverLine Exterior Solutions

Private User
Private User
Private User reviews Maple Ridge, BC
10/10

replacing windows on 1974 house lower portion

-from the initial phone contact with Kat and the salesrep Kevin,this experience was first rate! The expertise of Sam who did the measuring and offered some super helpful advice and the team of installers who completed the job faster than I imagined-I am so impressed with all the professional staff at Silverline...this 70's house has been improved so much by this locally sourced product and I am very appreciative!

Approximate cost of services:
$2,400.00
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Company Response

Thank you Mrs. Shaver for taking the time to leave us such a nice review. It was such a pleasure working with you and we look forward to the pics of your Catio. A first for us. I was happy to speak with you on the phone just now and hear that the windows are keeping your home nice and warm during this cold spell we are having. Also great to hear that you are loving the look of the new windows. Thank you again for choosing SilverLine.

Kindest Regards,
SilverLine Exterior Solutions

Melanie and Roy Vance in Port Coquitlam
Melanie and Roy Vance in Port Coquitlam
1 review Port Coquitlam, BC
10/10

Entire House Window Replacement

We chose Silverline Exterior Solutions as they came highly recommended to us by a friend. We were very happy with the service, from our sales consultant (Kevin) to the installers (Chris, Steve and Adele) and the office staff (Kat). They were very efficient and professional at all times. Kevin took the time to explain the process and answer our questions. The installation went very smooth. The guys were friendly and very contiencious about protecting the carpet and the inside of the house. They measured everything twice so there were no problems and had everything complete in 2 days (24 windows and a sliding door). The windows also come with a very good guarantee (transferable) which gives us future peace of mind. We feel this adds value to our home (so happy to be rid of all of the bars) and we will save money due to energy efficiency. If you are looking for windows, this is your company.

Approximate cost of services:
$14,000.00
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Company Response

Thank you Mr. & Mrs. Vance for taking the time to leave us such a nice review of your recent experience with us. We are grateful for the feedback and I will be sure to pass it on to the team. It was a pleasure working with you guys. Thank you again for choosing SilverLine. I hope you enjoy the value of your new windows. Happy Holidays from all of us here at SilverLine.

Kindest Regards,
SilverLine Exterior Solutions

Donna Coulombe in Port Coquitlam
Donna Coulombe in Port Coquitlam
1 review Port Coquitlam, BC
10/10

Cut out and installation of new window

We had Silverline cut out and install a new window in our bathroom. The service provided by Siverline was outstanding. They came on time, did a perfect job and the price charged was exactly as quoted. The finishing on the outside and inside was exceptional. Would definitely recommend. I would also like to mention Kevin McCreadie who provided exceptional service.

Approximate cost of services:
$1,500.00
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Company Response

Thank you Mrs. Coulombe we are grateful for such a nice review. Thank you for taking the time to give us feedback and for recommending us to future clients. I will be sure to pass this along to the team.

Kindest Regards,
SilverLine Exterior Solutions

Christina
Christina
5 reviews Port Coquitlam, BC
10/10

Windows Installation

We are very satisfied with our window installation service. Marc, the sales representative was thorough in explaining all our options. The installation was excellent, professional, courteous and efficient. All around I was impressed by everyone involved! I would recommend Silverline Exterior Solutions. Our windows look fantastic.

Approximate cost of services:
$7,000.00
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Company Response

Thank you Christina for taking the time to write us a review of your recent experience with us. We are grateful for the feedback and I will be sure to pass it on to the team. It was a pleasure working with you. Thank you again for choosing SilverLine and Happy Holidays!

Kindest Regards,
SilverLine Exterior Solutions

Tom in Surrey
Tom in Surrey
2 reviews Surrey, BC
10/10

Window Replacement

For three years we had delayed the the decision to change out all our windows in the house.
The planning, cost, disruption, clean-up and overall apprehension requires careful consideration and some research.
Having reviewed a number of products and companies, we had Kevin Mc Creadie from SilverLine come to explain his companies proposal and give us a quote.
He listened to me and my wife's questions, worries, requirements and expectations and answered our concerns. The quote given was fair and he qualified it with items that needed final measurements or needed review by the technical guys and installers. (I also wanted a new widow punched through a wall and modified slider installed).
The whole process was informative and low key with no up-sell to higher efficiency, less noise, etc, (more costly options). We covered off on likely order and install dates and off he went.
With a tight two day install target, we were given a heads-up to prepare for their team arrival and prepared the window areas ahead of time.
Their installers duly arrived (Chris and Steve) early on day one (in -4C temperature) and hit the ground running. To say that I was surprised at the pace and effort they put in would be an understatement. They completed the whole install as promised and walked us through the house to explain everything including a couple of product deficiencies which they would report and rectify shortly.
We had our blinds and coverings back up within a couple of hours and after a further clean-up, had our house back.
During this whole procedure, I found dealing with SilverLine and their employees a pleasant experience and they met and exceeded all my expectations with regards the products and services provided.
As with all Reno service providers, you need to do your homework, explain your needs and expectations and understand exactly what they will cover in their quote. I think I did and SilverLine delivered.

Approximate cost of services:
$13,000.00
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Company Response

Thank you Mr. Sherlock for taking the time to write an informative review and hopefully a helpful review for potential customers whom are considering replacing their windows. It is important to understand what you are signing up for. It is a big undertaking with lots of details and we are happy your experience with us was a good one. It was a pleasure working with you both. We hope you will enjoy the value of your new windows. Thank you again for Choosing SilverLine. Happy Holidays to you both and your family.

Kindest Regards,
SilverLine Exterior Solutions

mikedumancic
mikedumancic
1 review Delta, BC
10/10

Window Replacement

We decided to replace windows and contacted 5 window companies. Out of the 3 that responded Silverline exceeded our expectations. It's probably a one time desicion to replace windows so it is very important that is done right, everyone would have a certain level of anxiety over this desicion. Mark (on his schedules day off) came and met my wife and I and we assessed and discussed each window. It is very important that spouses are present. Mark's expert advice helped us make desicions for alterations to the existing opening and closing dynamics of each window, while giving us price differentials for each desicion we made. Excellent! We were worried about a November install date because of rain, but the install went seamlessly, so we were extremely happy with the 2 day install. The end product looks great! We were worried that the install would leave more work on the inside sills, but again we were pleasantly surprised with the visuals. We have already noticed that the house (3500/feet) is warmer and noticed that there is a considerably less outside noise. If you want great quality product and great price I would urge you to call Silverline, and lastly listen to Mark he knows his stuff. If you need a further referral Mark has permission to give you my number. Happy Household in Ladner.

Approximate cost of services:
$16,200.00
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Company Response

Thank you Mr. Dumancic for taking sometime out of your very busy schedule to share your experience and thoughts on the process of getting new windows for your home. We are happy to hear that you are already seeing and feeling the value of these new windows. We thank you again for your kind review and for choosing SilverLine to replace your windows.

Kindest Regards,
SilverLine Exterior Solutions

Will and Michelle Coetzee from Langley
Will and Michelle Coetzee from Langley
2 reviews Langley, BC
1/10

HORRIBLE EXPERIENCE!!!!

This review replaces our previous review due to a demand made by Silverline’s lawyer. The demand letter states that it was our intention “to embark on a campaign to damage SilverLine's business by posting hyperbolic and inaccurate reviews on many highly-visible websites”.
It was not our intension to “lower SilverLine's reputation in the eyes of the public which could cause serious and irreversible damage to SilverLine's business.”
Everything that was mentioned in our previous review can be backed up with written and photographic evidence.
It was merely to express our experience in the installation of our windows so that others can have the benefit of learning from our mistakes.
We would like to state that in our experience dealing with this company has given us sleepless nights and put such a lot of stress in our lives!!!
This was largely due to miscommunication on both sides. On Silverline’s side it was due to the inexperience of the salesman and on our side was due to our unfamiliarity with construction nomenclature. (This was agreed by all parties at a meeting we had on October the 9th, 2019 at Silverline’s offices)
We chose this company because their quote was the lowest and they had good reviews.
One of the biggest mistakes that we made was not getting everything that was said and was promised written down or recorded. Make sure you understand 100% what you are getting. A lesson well learnt.

On numerous occasions, we stressed both verbally and by email that the trim around our windows was to be removed. Only after installing the new windows, over the trim, were we informed that the trim could not be removed. In our, and our neighbors’, opinion it made our home look like a haunted mansion. (See photo below, Picture 1 is before replacement and picture 2 is after installation)

Since then we have chosen not to continue with Silverline and have removed the existing trim and replaced it with a vinyl border. The wooden trim that Silverline proposed was not acceptable to us because it requires high maintenance and it would not be in keeping with the rest of the house.
In summary the lessons we learnt from this whole experience is to make sure everything is written down and recorded; ensure that the company fully understands what the clients want, and that the client fully understands what the company is offering.

Approximate cost of services:
$4,600.00
1 of 1 people found this review helpful.
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Company Response

We always try to provide the highest quality service to our customers and unfortunately in this case there were some verbal miscommunications that led to an unsatisfactory outcome.

The J-channel (what you refer to as trim) around your window had an unusual design with two separate pieces rather than a single integrated piece. We couldn’t remove only the outside piece without applying a replacement (e.g. exterior wood trim) to provide an attractive finish.

After the installation, even though you were unsatisfied with our offer of free flashing or free exterior wood trim, we tried to offer alternative solutions to achieve your desired look. We regret that while we were still in the process of communication, you rejected our offers to provide further service.

We are proud of SilverLine’s 11 year history of providing high quality exterior renovations, and we will continue to do all we can to make our customers happy.

Ryan
Ryan
1 review Vancouver, BC
10/10

Renovation windows

We wanted to wait until about a month had passed to ensure we didn't have any issues pop up and were still satisfied with the product/work. I'm happy to say that we've encountered no problems and are still very satisfied with the job.

The windows and patio door look great (we've received a lot of positive comments from neighbours) and it's much warmer and noticeably quiet inside the home now. I've also noticed that the temperature inside the home is much more constant and my furnace/heatpump does not have to activate nearly as often during the night.

The best (and expensive) part of the project was the replacement of the front door. This was a suggestion from Marc and while I wasn't initially thrilled about the additional cost, we're very glad we went through with it as it receives the most compliments from people and really does drastically upgrade the look of the entire home.

There were a few issues/annoyances along the way but all were minor and we are still very happy with the finished product.

Thank you very much to the team at Silverline.

Approximate cost of services:
$15,000.00
1 of 1 people found this review helpful.
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Company Response

Thank Mr. Lee for taking sometime to leave us a nice review. We are pleased to hear that you are enjoying the value of your new windows. I will be sure to pass along to our team. Thank you again for Choosing Silverline.

Kindest Regards,
SilverLine Exterior Solutions

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Silverline Exterior Solutions

Windows, Doors, and Siding - SilverLine Exteriors Solution specializes in full package exterior renovation. We have a local vinyl window manufacturing plant in Port Coquitlam, and a team of experienced installers to serve homeowners. From design to project completion, the biggest joy of our work is helping home owners seeing their dream home come true.

CATEGORIES
Windows & Doors Installation & Service and Siding
PRODUCTS
Vinyl Windows, Slider Windows, Casement Windows, Patio and French Doors, Entrance Doors, Energy Star Windows, Casement and Awnings, Energy Efficient, Exterior Siding, Plank and Shake siding, Vinyl Siding, Fiberglass doors, Steel doors, Steel Windows, Fiber Cement Siding, Hardie Panels
SERVICES
Supply and install vinyl windows, doors and siding.
BRANDS
SilverLine, Masonite, James Hardie, Gentek, Longboard, EasyTrim, Nichiha, Allura
SPECIALITIES
Windows and Doors Exterior Remodels
WEBSITE
http://www.silverlineexteriors.com
YEAR ESTABLISHED
2007
PAYMENT METHOD
Financing Avaliable
MEMBERSHIPS
BBB, CSA, EnergyStar, LivesmartBC, Window and Door Manufacturers Association
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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