Ray is professional when it comes to offering/pitching his camera services. Ray becomes irrational, unfair and greedy when it comes to upholding his contracts and words. In my agreement it clearly indicates on the invoice 2 free on site visits per year for free for 3 years from installation, plus a $50 modem connection fee. He does not follow his contracts and charges over $100 for site visits and $100 for the modem reprogramming. Very disappointing from ray.
- Approximate cost of services:
- $4,000.00
- Company Response
hi Bobby
Thank you for your reviewThe estimates and invoices clearly state 2 FREE ONSITE SERVICES for 5 years
and a nominal trip/service charge if $50 if the modem is changed
in 2021, when we installed your systemthis was in 2021 when you had the system installed
since then, in 2024, gas prices have sky rocketed
Asking you for 89+tax is NOT UNREASONABLE
you contracted us to fix your problem. We showed up and fixed it
You defaulted on your invoice of $89+tax
I called you and told you that we expect to be paid for this service call $89+tax
job completed
This is not GREED
It's business
you were told very clearly UPFRONT before we went out, that the charge would be $89+tax
An official estimate was emailed to you
Just to let you know, I have written off that invoice as a BAD debt