Drainrock Industries

Thank you for your taking the time to write this very kind review of your experience with Drainrock Industries. All of our previous online reviews are people that have hired us and we have completed work for. Yours is an important story to tell, because it is more common than you think. As much as we are responsible to clean and maintain drains on our side of the property line, the same piping exists on the City side and should be maintained by them. This winter, we have had several other instances where the blockage was not on the homeowners side and the responsibility fell on the City to repair. In all cases we utilized our video inspection camera to locate the blockage. Our high definition video inspection cameras transmit an electronic signal that is picked up by our remote locating device and we are able to determine the exact location and depth of the problem. This same technology is used to determine smaller perimeter drain tile repairs that at one time would have been larger replacements. We are happy to help you in your drainage needs and from all us at Drainrock Industries, we thank you.

Thank you Lindsay for your kind words. We are very happy your home inspector picked up on the drainage challenges which allowed you to purchase your first home, making allowances for a full drain tile replacement. We estimated on short notice for you the cost of a replacement prior to purchase and then once negotiations were completed, you contacted us to lock in the dates. All of our drainage replacements come with a full written quotation which includes permits and fees to the city for inspection. All of us at Drainrock Industries thank you and wish you many happy years in your new home.

Perimeter drain tile cleaning and service is a large part of our business. We would love to educate homeowners and have them understand that simple service extends the life expectancy of their perimeter drain tile system. Why wait for a flood or small water ingress when regular service is the answer. Call Drianrock Industries for regular maintenance or water ingress problems.

All of us at Drainrock Industries thank you for taking the time to share your experience about our company. Not all drainage jobs are the same and we want our customers to understand not just the price, but more importantly the scope. We send periodic email updates, informing our customers on our progress and expectations. The kindest words we can hear are about our family business. Vanessa in our office taking the first call, myself (Bob) on the road estimating and the 3, hard working men, our sons, Rylan, Justin and Brendan in the trenches working hard every day. Thank you from Drainrock Industries.

Thank you for your review. Having been in the drainage business for approximately 30 years, we have seen most problems. Assessing and writing a detailed quotation is done at no cost to the homeowner. All of our solutions are within code requirements. Drainrock Industries thanks you for your time to write this review.

Interior storm sumps were normal procedure on older homes and we often see them in New Westminster and Vancouver. In hindsight, it didn't make a lot of sense to direct water into the basement as it usually came with humidity, odur and increased the opportunity for potential floods. Moving your sump outside and de-commissioning your old sump is now part of the plumbing code on drain tile replacements. We are very thankful you took the time to share your experience with Drainrock Industries.

Thank you for taking time to write a review of your experience with Drainrock Industries. We believe that most people today use the internet for guidance and assistance in choosing the right contractor for their drainage needs. Your kind words about the process and most of all, our crew and crew leader mean the world to us. We want everyone to be comfortable with the hard working crew that will be a part of your life for the duration of the job. Thank you again from all of us at Drainrock Industries.

Thank you for your review and kind words. the purchase of a home can be a stressful time, coupled with the outcome of a home inspection. We believe the investigative or exploratory work into your perimeter drain tile system will lead us to the correct decision as how to move forward. It is common to find people full of fear about the large financial burden of a full drain tile replacement, but most cases, the homes require a level of service and not the replacement. All of us at Drainrock, thank you..

Thank you for your review and kind words about our family business. We work very hard to maintain a quality of work that is only possible by maintaining our long-term employees and keeping our family values within our business. The unfortunate part is that people will have wait from time to time for us to attend, but we will make the experience worth-while. communication is key from the time we meet and through the project to the last day. All of us at Drainrock Industries thank you.

Thank you for your review about our drain cleaning service. We commonly hear stories that our competitors were unable to get around the home or clear blockages. We feel that the success of our crew is based on their efforts and emphasize that time is not the issue. Our flushes are estimated on a job basis and not hourly costed. Some flushes may take a couple of hours, while others take much longer. The outcome is we want with clean water making its way back to the sump. All of us at Drainrock Industries thank you.