My gardener retired prior to the 2014 season and I had to find a new one... I went with Lawn Troopers and I couldn't be more dis-satisfied!!! Firstly, they were supposed to start my gardens in the spring, but the first time that they were there was in mid June. When asked Matt said that their gardener had personal issues and wasn't working for the first month or so, which I understand, but no reduction of fees was offered and we had to follow up with him to find out why the service started late. Things were going OK throughout the summer until the crew ran over a 3' high tree that I had with their lawn tractor. They also cut off the emergency shut-off valve on my street. When I presented these problems to Matt, not only did he not apologize for this happening, he just suggested that sometimes the tractors run over the shutoff valves. In the 10 years I have been in my home that hadn't happened. They ran over the marker that was marking the shutoff early in the season. Matt didn't seem to care that his crew ran over the tree or shutoff. I had already decided it was time for a new gardener in 2015 when I received an invoice for November!!??!! They showed up once in Oct and his response was that their contracts run for April-Nov. They didn't do anything except show up in Oct and for that I paid $400??!!?? Needless to say both myself and my inlaws have new gardeners this year!! I would not recommend them to ANYONE!! Save your money and do it yourself!!!!
To boot, after I fired Matt in the fall, he sent an email asking for my business a month ago... LMFAO!! Ya righ!!
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?