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We had our basement developed and used a local " handyman" he convinced us that he was able to do everything. He had us get an electrical permit through the city. We had all of our work inspected and everything seemed fine. After the basement was done a few months later we tried to use some outlets and they did not work. We went to the breaker box and noticed some breakers off and turned them on, that caused other breakers to turn off. Now the stove did not work. We called our "handyman" to come have a look he didn't know what the issue was and told us that it was inspected so his work was good and left. We tried to live with it for a bit but it did not seem right, a friend of ours had Rockwood fix some electrical problems and told us to call them. We called set an appointment, Shane come out, he told us exactly how much it was going to cost before he started and told us that there would be no surprises. After sometime he had it figured out and fixed and did his best to explain to me what happened. It was one of those situation where someone who did the original work had enough knowledge to do something dangerous but not realize it. I questioned why the inspector did not catch it, he also explained that this would have been very hard to visual see that it was wrong. He was very professional and took the time to go over every detail to ensure everything worked 100%. I also was able to extend my warranty to 7 years on his work!
- Company Response
Peter we really appreciate the feed back. Sadly we deal with problems like this often. We are happy things got sorted out and the house is safe for your family.