I hired Sweet in late December 2019 to refinish my natural wood kitchen cupboards with a white finish. From start to finish, the paint job, as well as the selection and installation of a new counter and sink, and the installation of backsplash tiles was handled very efficiently and professionally. I did not live in my townhouse from April through mid-October, so did not use the kitchen. In mid Octoberwhen I returned to Toronto I found the paint was lifting at the cupboard inset edges and that cracking had appeared on the smooth surfaces of all of the doors. The cracking of the paint continues and is now even worse. On October 15th I sent pictures of the cupboards to Imran, Sweet's manager and asked if we could discuss a solution to the problem. As I did not receive a response from Imran or anyone at Sweet, I sent a reminder on October 23rd and followed up with a short phone message on October 24th. To date I have received no communication from Sweet. My cupboards continue to crack. As Sweet's painter took the full gallon of paint he brought to do the minimal trim work, I don't even have the paint or knowledge of what was used, in order to try to correct the very poor paint job. My only option is to hire another professional to redo the entire paint job. In order to recover this extra expense I will then need to sue Imran and Sweet in small claims court. I have filed a complaint with the Better Business Bureau; however, they have advised that is unlikely Sweet will respond. I also contacted Joist who Sweet uses for invoicing as I am unable to obtain a copy of my final invoice. Joist advised that I need to contact Sweet for a copy as my invoice appears to be frozen and Joist cannot assist me. Joist has requested that I provide them with an update on the outcome of any legal action I bring against Sweet.
In summary, although at the onset everything was friendly and efficient and the works appeared to be good, when the work goes bad, Imran and Sweet do not stand by their guarantee or work with you to resolve the problem. I hope that the people to whom I had recommended Sweet, have not used their service. As I don't want anyone else to suffer the disappointment I have experienced as well as the additional expense.
So when thinking of using Sweet for your renovation, Buyer Beware!