I had to have my furnace and A/C replaced a few weeks ago and called on Climax Heating and Air Conditioning to come out and provide me with an assessment.
Sam was the first person who I met with and I found him to be both professional and friendly. He arrived at the time specified and quickly went to task diagnosing the issue that I was having with my HVAC unit. Sam provided me with a clear explanation of what was wrong and explored the options of what to do next with me.
I decided to buy both a furnace and a/c unit from Climax and Sam gave me a deal that was fair. He was able to arrange for the installation to happen the next day, which was great because the temperature had dropped and there was the potential for carbon monoxide leaking with my old HVAC unit.
The next day, two techs from Climax arrived in the morning and on-time. Ali and Reza were both courteous and professional. They quickly went to work and ripped out my old units and installed the new ones during the same day. This job is quite extensive and they both finished up earlier than anticipated, which is always nice.
I work from home and was initially worried about how disruptive the work was going to be, but Ali and Reza were able to do the job with minimal impact on my work.
After the job was complete (and even during it) I had some questions that both Ali and Reza took the time to answer for me. I noticed a few minor issues that needed attention after the job was complete. I contacted Sam to notify him and he arranged to have a tech come over to my place a few days later to take care of these issues, which they were to my satisfaction.
Overall, I would give a 10/10 to Climax, Sam, Ali, and Reza. From start to finish they all did an exceptional job. A dual unit replacement is a significant cost and often causes some anxiety with homeowners (myself included). Sam and his team put my mind at ease and followed through on the quality of work that was promised.
I would not hesitate to hire Climax again and would also recommend them to my friends and neighbours.
Jeremy - Mississauga
- Company Response
Thank you so much for taking the time to write this amazing review!