Steam Dry Canada

Duct Cleaning
10224 157 Street Northwest Edmonton AB T5P 2V1
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Duct Cleaning
Steam Dry Canada
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87%

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Reviews for Steam Dry Canada

Average customer rating:
9.1 10 (581 reviews)

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elva from Vaughan
elva from Vaughan
1 review Vaughan, ON
10/10

carpet clean

Highly recommend for Roger! He is very knowledge about the cleaning product. He will explain the entire procedure and show you the work. He worked so hard in every conner of the entire house. The carpet is spotless after the stream cleaning. Thank you so much Roger!

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Company Response

Thanks,
We are fortunate to have a great team and great customers to service!

Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future

Steam Dry Customer Care

Tony from Mississauga
Tony from Mississauga
1 review Mississauga, ON
10/10

Duct Cleaning

Mike came early morning, was very fast, diligent and thorough. He was a real professional that along with properly done service, was friendly and informative. Great work and customer service.

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Company Response

Thanks,
We are fortunate to have a great team and great customers to service!

Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future

Steam Dry Customer Care

John A from Calgary
John A from Calgary
1 review Calgary, AB
10/10

Furnace & duct cleaning

I had Brad from Steam Dry Canada on Wednesday for furnace and duct cleaning. Brad did a great job and will recommend Steam Dry Canada as a result of the fantastic job done by Brad. Very courteous and professional. Also, he provided helpful tips. Will strongly recommend.

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Company Response

Thanks,
We are fortunate to have a great team and great customers to service!

Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future

Steam Dry Customer Care

Veronica from Calgary
Veronica from Calgary
1 review Calgary, AB
10/10

Duct cleaning

Excellent service, fast,efficient... I wouldn't hesitate to use again. After a very bad experience with another company, Brad our service tech was a breathe of fresh air! He was punctual, friendly and took the time to answer a few questions for me. Thank you!

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Company Response

Thanks,
We are fortunate to have a great team and great customers to service!

Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future

Steam Dry Customer Care

Carla Marsh from Calgary
Carla Marsh from Calgary
1 review Calgary, AB
10/10

carpets and chesterfield cleaned

Gordon did a very good job on both our carpets and chesterfield. Asked for card, and to have calling back service, in a year. If needed, we will call. Thanks for the wonderful service and pleasant communication. Carla

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Company Response

Thanks,
We are fortunate to have a great team and great customers to service!

Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future

Steam Dry Customer Care

Yael Cohen from Toronto
Yael Cohen from Toronto
1 review Toronto, ON
10/10

Duct Cleaning and Carpet Cleaning

BOTH the carpet cleaning and the duct cleaning were AMAZING! what I really liked is that the people servicing the house were extremely mindful about the wood floor and worked nonstop until both me and them felt that we are happy with the work. The BOSS came over to review the work and stayed to help with some difficulties. He came back the next day to complete some extra work and to educate me about the right way to clean and maintain the systems. I paid LOTS of money for the service but I truly feel that it was a fare amount and worth the cost. I STRONGLY recommend using this service! I asked them to put me on a yearly automatic reminder.

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Company Response

Thanks,
We are fortunate to have a great team and great customers to service!

Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future

Steam Dry Customer Care

Lucie
Lucie
5 reviews Calgary, AB
5/10

Duct Cleaning

I was approached at Home Depot to have this service done, and the salesman assured me that the service is Home Depot staff and company, not sub-contracted. When the techs arrived, they were with Steam Dry. They charged me $30 extra for having high efficiency furnace (why?), tried to sell me other goods and services and the work was average. I requested drier-vent cleaning with the salesman, but that was not done (I did not get charged for that part, luckily). I am disappointed that Home Depot salesman did not disclose who the company really is, why go thru Home Depot when you end up with Steam Dry?

Review has 1 previous version
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Company Response

Hi Lucie,

Steam Dry Canada is not a sub-contractor for the Home Depot, we are the National Service Provider for the Home Depot across Canada. The duct cleaning process for systems with high efficiency furnaces requires multiple connections to bypass the secondary heat exchanger located in the cabinet of the furnace. This process takes additional time which is the reason for the extra cost. Our policy is to advise every customer of any additional costs prior to starting the service to eliminate hidden fee's which we all dislike. With regards to your discussion at the Home Depot I would like to hear more about this and invite you to call us at our office to discuss in person.
Thank you for your feedback.

Silvia Franz from Toronto
Silvia Franz from Toronto
3 reviews Toronto, ON
9/10

Carpet Cleaning

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Just a quick note to tell you how satisfied I am with the steam cleaning that Roger has completed on my stairs today. Great job done quickly after Roger explained everything about the process and even showed me the equipment on his truck. He ran over the few steps that were soiled the most a second time at my request without hesitation. Thank you,
Silvia

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Company Response

Thanks,
We are fortunate to have a great team and great customers to service!

Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future

Steam Dry Customer Care

Alissa and Richard De Thomasis from Mississauga
Alissa and Richard De Thomasis from Mississauga
1 review Mississauga, ON
10/10

Carpet Cleaning

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I just wanted to follow up and say thank you for sending someone out today to have the carpets re-cleaned. The gentleman was very nice and did a great job. I really appreciate you rectifying the situation so quickly and for being so understanding. We were very happy with BOTH employees who were very respectable and professional.

We look forward to booking with you again and recommending your service to family and friends.

Alissa and Richard De Thomasis

Was this review helpful?
Company Response

Thanks,
We are fortunate to have a great team and great customers to service!

Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future

Steam Dry Customer Care

woody from Calgary
woody from Calgary
1 review Calgary, AB
0/10

carpet and stair clean

This was the worst cleaning company I have ever used. The staff had no interest over his work. The water (flow-in liquid detergent) tube was leaking, but the guy did not care all all. I had to run to rescue my woodfloor. The flow-in liquid detergent was already dirty before going into my house, judging from the leaking. Also, he made almost no effort to treat any spots. I spent $200 for a guy merely walking through the rooms with a stick. I do not recommend this company to anyone.

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Company Response

Dear Customer,
Firstly, We apologize that the service you had was not performed to the standard it should have been. Steam Dry Canada takes our customer's experience very seriously. If you have not already done so, please contact our Customer Care Center at 1-844-417-8326. We are open 7 days a week to serve you better.
Thanks once a again for your feedback as it will help us to improve our customer experience

Sincerely,
Steam Dry Canada Customer Care

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Steam Dry Canada

At Steam Dry Canada, our customers are our business. Whether it is our carpet, upholstery, area rug, furnace and duct cleaning, indoor air quality division or the flood rescue division, we strive to give our customers superior, detailed and precise results. Our service technicians will provide these superior services with integrity and sincere customer service. We don't send salespeople into our customers homes, we send qualified technicians that are focused on meeting and exceeding our customers expectations. We want to give our customers the most enjoyable in-home service that they have ever received and we are not satisfied until our customers are satisfied, guaranteed.

CATEGORIES
Duct Cleaning, Carpet & Rug Cleaning & Repairing, Drapery & Upholstery Cleaning, and Drapery & Curtains
SERVICES
Carpet Cleaning, Air Duct Cleaning, Furnace Cleaning, Upholstery Cleaning, Area Rug Cleaning
WEBSITE
http://www.steamdrycanada.com/
YEAR ESTABLISHED
2002
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Visa, MasterCard, Debit
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.