Steam Dry Canada

Duct Cleaning
10224 157 Street Northwest Edmonton AB T5P 2V1
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Duct Cleaning
Steam Dry Canada
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87%

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Best of 2019 winner 2 timesBest of 2019winner 2 times

Reviews for Steam Dry Canada

Average customer rating:
9.1 10 (540 reviews)

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Gord from New Westminster
Gord from New Westminster
1 review Port Coquitlam, BC
10/10

Great Carpet cleaing

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I had Steam Dry Canada in my home to clean 3 rooms. Technician was on time. very professional and had all the tools to do a great job. Very satisfied

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Company Response

Thanks,
We are fortunate to have a great team and great customers to service!

Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future

Steam Dry Customer Care

Rod Hayes from Calgary
Rod Hayes from Calgary
1 review Chestermere, AB
10/10

Move In Carpet Cleaning

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We just purchased a house and when we went to take possession of the home we were surprised to find that the carpets were not cleaned like they were supposed to be. We were moving in the next day and needed them cleaned ASAP. We called Steam Dry and they fit us in the same day! They did a great job and their pricing was very reasonable!
Would use again in a heartbeat!

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Company Response

Thanks,
We are fortunate to have a great team and great customers to service!

Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future

Steam Dry Customer Care

Lee Boucher from Toronto
Lee Boucher from Toronto
1 review Oshawa, ON
10/10

Carpet Cleaning

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I have learned one thing from my experience that you get what you pay for. Steam Dry Canada visited my home last week and brought my carpets back to life. They showed up on time and delivered exactly what they said over the phone. True professional service with a smile!

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Company Response

Thanks,
We are fortunate to have a great team and great customers to service!

Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future

Steam Dry Customer Care

S. C.
S. C.
4 reviews Edmonton, AB
0/10

Duct Cleaning

DO NOT HIRE THIS COMPANY! We hired Edmonton Steam Dry to clean our ducts in our house. It cost us $240 for 20 ducts, which was very reasonable, I thought. The cleaning process was relatively fast and painless but the aftermath has been a nightmare!

Less than 12 hours after the ducts were cleaned, we smelt a burning smell in the ducts and the furnace stopped working. We called Edmonton Steam Dry the next day and they dispatched the same duct cleaners who cleaned the ducts to investigate. The duct cleaner diagnosed the furnace and said it was because the motor in the blower blew and it's due to age (10 years old, which is only half the life of a furnace). I have a furnace in another house that's still running and that furnace is 50 years old. It's the middle of winter and the weather is supposed to go below -20C in a couple of days, we don't really have a choice but to listen to the duct cleaner and just have it replaced. So they came back the next day with a new motor and installed it in the furnace. Not only did the furnace still not run but the duct cleaner charged us $470 for the motor and told us to call an actual furnace repair company to fix the issue. They left us with a broken furnace! Please keep in mind the temperature is about to drop to -20C the next day.

So we called an actual furnace repair company. The technician came and quickly diagnosed that the furnace's main control board was blown and he could not verify the functionality of the motor because duct cleaner had taken the motor away. The new technician thinks the duct cleaner probably blew compressed air onto the main board. The moisture slowed seeped onto the circuit board causing a short, which blew the main control board, which explains why the furnace stopped working hours after the duct cleaners left. The total repair for this mess came to over $1350 in damages - that's not including what we paid for the duct cleaning and the space heaters we had to buy to stay warm!!!

We went to Edmonton Steam Dry's office a couple of days later to complain about what had happened and told them what the technician thought was the cause of the issue. Does it seem very coincidental that the furnace died less than 12 hours the ducts were cleaned? We also had a maintenance done on the furnace less than a month before the ducts were cleaned and the report said "the furnace looked good" and the man doing our maintenance checked and tested every part of the furnace and there were absolutely no issues. We went into Edmonton Steam Dry's office a couple of days later and the manager was very hostile and would not listen to what we had to say and denied all responsibility. She told us that they don't work on furnaces they just clean ducts. Then why did they try to diagnose and fix our furnace in the first place? Should they not have referred us to someone who can fix the furnace? But in the same sentence she also said that her guys are licensed technicians and have replaced tons of motors but the technician that replaced the motor in our furnace blower said that this was the first one of these he had ever done. All of this seems very contradictory to me.

Needless to say we are very unhappy with the service we were provided and now have to take them to small claims court to get our money back. Our word of advice to everyone is: DO NOT HIRE EDMONTON STEAM DRY. They are not trustworthy and if anything happens to your furnace during the duct cleaning they will not be responsible and you will have a hefty bill to pay.

1 of 1 people found this review helpful.
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Fred in Coquitlam
Fred in Coquitlam
1 review North York, ON

First Review

0/10

Duct cleaning

Got this company thru a local H-depot promotion but would not have them back. Even though they came with a high volume vacuum truck all they managed to do was spread what ever dust that was in the ducts thru out the rest of the house. I could literally wright on the hard wood floors after he left.

1 of 1 people found this review helpful.
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Company Response

Dear Customer,
Firstly, We apologize that the service you had was not performed to the standard it should have been. Steam Dry Canada takes our customer's experience very seriously. If you have not already done so, please contact our Customer Care Center at 1-844-417-8326. We are open 7 days a week to serve you better.
Thanks once a again for your feedback as it will help us to improve our customer experience

Sincerely,
Steam Dry Canada Customer Care

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Steam Dry Canada

At Steam Dry Canada, our customers are our business. Whether it is our carpet, upholstery, area rug, furnace and duct cleaning, indoor air quality division or the flood rescue division, we strive to give our customers superior, detailed and precise results. Our service technicians will provide these superior services with integrity and sincere customer service. We don't send salespeople into our customers homes, we send qualified technicians that are focused on meeting and exceeding our customers expectations. We want to give our customers the most enjoyable in-home service that they have ever received and we are not satisfied until our customers are satisfied, guaranteed.

CATEGORIES
Duct Cleaning, Carpet & Rug Cleaning & Repairing, and Drapery & Upholstery Cleaning
SERVICES
Carpet Cleaning, Air Duct Cleaning, Furnace Cleaning, Upholstery Cleaning, Area Rug Cleaning
WEBSITE
http://www.steamdrycanada.com/
YEAR ESTABLISHED
2002
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Visa, MasterCard, Debit
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.