Let's Get Moving

Moving & Storage
1805 Wilson Ave. Toronto ON M9M 1A2
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Reviews for Let's Get Moving

Average customer rating:
9.6 10 (147 reviews)

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Michele in Toronto
Michele in Toronto
2 reviews Richmond Hill, ON
1/10

Damaged piano - unresponsive

I hired them for a move into storage the first time and they were quick, however, a few of my items were dropped and one was a piano. This dropped piano was wrapped and stored in the unit. When I hired them a second time for my move from storage to a condo, I discovered the damage and had emailed the operations manager several times about their policy and the damage and have received no replies on the matter. It seems that the customer service on following up to book their services is attentive, but once you pay and complete the service, they want nothing to do with you. Especially if there was damage to my item. The first movers I had wore a mask while entering my house; the second movers (all three of them) did not wear any masks while entering the building/while working. Will not be using them again, despite them being quick (only positive I can say).

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
1/10

Very dissapointed

They said they would send 3 movers, they sent 2.
They charge you $100 as an initial deposit fee, which they claim they'll subtract from your total payment. They kept the $100.
Their movers put a hole in my wall.
They claim they'll send you Amazon gift cards via their referral system, which isn't true.
They don't respond to your inquiries when you email them.

Overall a very disappointing experience.

1 of 1 people found this review helpful.
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Company Response

We are so sorry to hear about your bad experience. We understand your disappointment and we would like to make things right for you.
Please get in touch with us and we will do everything to ensure you’re happy with how things turn out. Please call our office - 416.752.3254 - and ask to speak with Moussa or Tiam.
Thank you so much for the feedback! While we are not happy to know that our customers are not pleased with the services they pay for, these reviews help us improve.

Private User
Private User
Private User reviews Markham, ON
10/10

Move

Pierre and TJ did such a fantastic job with our move. We are so happy that they took the time and made sure everything was properly loaded and unloaded. Great job boys!

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Company Response

Thank you so much for your review and the ten stars, on behalf of the entire team at Let's Get Moving! :)
We are very glad to hear everything about your move went smoothly and you are pleased with our services and with how our crew handled the move. We know perfectly well how stressful moves can get and we do everything in our hands to ensure our customers are relaxed during their moves. This is so important when it comes to the success of a residential move!...
We are proud to say our team consists of such efficient, professional, and respectful men. You surely noticed this already. They treat every single item as if they were their own, always careful. It is so nice to have customers like you appreciating their work and saying such beautiful things about them! We hoped our crew made you feel secure throughout the entire move!

Stay safe and we hope to meet you again! :)
Let's Get Moving

7/10

Good company

I was moving from Oakville to Burlington, which is only 15KM away with 3 bedroom. The moving was not smooth and I gave the feedback to company.
Company replied quickly and solved the problem.

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Company Response

Thank you for your stars and for the feedback!
We are sorry, once again, that it did not go as smoothly as expected. We are grateful for your understanding.

Please consider letting us make it up to you on your next move!
Stay safe and enjoy your new home!
Let's Get Moving

varun in
varun in
1 review Vaughan, ON
10/10

Phenomenal work and through professional

Great personal and professional work. Really took care of stuff. Phenomenal value and professionalism Roger and Javier were great . They house had tricky corners. Very fast in execution. Amazing!!!! Thank you let's get moving and Roger and Javier

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Company Response

Thank you so much for your review! Sorry it took this long to reply, but due to the pandemic, Google temporarily deactivated the reply option on reviews. But now that the issue is fixed, we can finally post our reply.

It is always a pleasure to work for people who take the time to appreciate the quality and professionalism of the services they pay for. Every review we get helps us improve our services, as well as shows prospective customers that Let's Get Moving is a moving company that can be trusted to take the utmost care of their belongings.
Your stars are also very much welcome and appreciated.

Next time you move, hope we will be your choice as movers! :)

Until then, take care and stay safe!
Let’s Get Moving

S Frank in Brampton
S Frank in Brampton
1 review Brampton, ON
10/10

Fantastic service! A+

I booked Let's Get Moving for my move from Brampton to Burlington, Ontario and they were just superb. From the first conversation of getting a quote all the way through until the move finished, they were just superb. Great communication throughout. The moves that came to help us move were also absolutely fantastic. The move took close to 12 hours and they did everything from disassembling the furniture and assembling it back. With two of our IKEA beds it took forever but they were great. Thank you for the stellar service. We had an invoicing discrepancy too and I called them the next day and it was promptly taken care of.

Thank you so much! Will definitely recommend to all of our friends and family.

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Company Response

Thank you so much for recommending us!

We are happy to hear you enjoyed your move and that you are pleased with how our movers did their job. We always go above and beyond to ensure our customers have a pleasant moving experience. As you noticed yourself, during the move, our movers are very careful, while at the same time working fast and efficiently. And now, having the pandemic out there, we take even more precautions and pay even more attention to everything. Hope you enjoyed this and hope you are also staying safe, as much as possible!
Thank you, once again, for the review! Enjoy your new home and hope to meet again!

Let's Get Moving

Christine in Toronto
Christine in Toronto
3 reviews Toronto, ON
10/10

Best Moving, Stress Free Experience

I can not recommend this company enough. Excellent communication prior to move out date. Illen and Christian were my movers. They moved everything I asked to be moved, quickly and efficiently, and with a smile on their face. I dealt with Dwight originally, and he was excellent at handling all the planning details. Probably the best moving experience that I have had.
I would highly recommend!!

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Company Response

Thank you so much for recommending us!

We are happy to hear you enjoyed your move and we hope you are pleased with how our movers did their job. We always go above and beyond to ensure our customers have a pleasant moving experience. As you probably noticed yourself during the move, our movers are very careful, while at the same time working fast and efficiently. And now, having the pandemic out there, we take even more precautions and pay even more attention to everything. Hope you enjoyed this and hope you are also staying safe, as much as possible!
Thank you, once again, for the review! Enjoy your new home and hope to meet again!

Let's Get Moving

Private User
Private User
Private User reviews Toronto, ON
10/10

Professional Movers I would recommend

Roger and Javier helped us with our move. We lived in a small basement unit and they were able to get all our belongings and furniture out and moving in a timely manner. Would recommend to others if one wants to remove the hassle out of moving.

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Company Response

Thank you for the review and for rating us ten stars!

Indeed, it would be amazing if more people would leave moving on the hands of professionals and not insist on doing it themselves!... But one never knows until they try.

Especially when it comes to relatively smaller spaces, like yours, it is so much easier to sit back and relax while professionals do their job! The move also gets done considerably quicker this way.

Thank your for taking time to appreciate our crew! They are indeed excellent professionals, not to mention very kind and polite men, and it is a pleasure having them with us.

Until we meet again, stay safe!

Arman
Arman
2 reviews Toronto, ON
10/10

Moving

I had a fantastic moving experience with Let's Get Moving. There were two movers, namely, Roger and Javier. They both were respectful, responsible with regard to not damaging my furniture, and disciplined. They both also kept their masks and gloves on all the time owing the COVID19 situation.

I was extremely happy and I do recommend others to select the same company and particularly the same movers.

Thanks,
Arman

1 of 1 people found this review helpful.
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Company Response

Arman, thank you so much for this review and for your nice words!

Indeed, we are doing the best we can to protect ourselves and our customers during this pandemic. You should see how we're sanitizing our trucks and offices! :)

Roger and Javier are very good professionals, indeed, plus they are lovely people. We are grateful for the kind words you wrote about them, we totally second your opinion. All our movers are like this, which we are happy about. Working gets very easy and fun when your co-workers are this kind of amazing people.

Thank you, once again! :) Stay safe!

Private User
Private User
Private User reviews Toronto, ON
10/10

Roger and John

Roger & John are amazing. Moved my 1 bed in 1hr40min from North York to downtown on Richmond west. Professional and polite. HIGHLY recommended. You guys rock. Thank-you so much

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Company Response

THEY ARE INDEED! :)

Thank you for the review, for the 10 stars and for the nice words you wrote about Roger and John. We think they are amazing, too. :) And we are really proud for having them in our team.

All our movers are professional and incredibly polite, so whenever they go on a job, we are sure they will get along perfecty with our customers. Also, they treat our customers as if they were family and are very respectful towards the people, the houses they enter and the belongings they move.

Thank you, once again, and stay safe!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Let's Get Moving

The brave men in our moving crews are still out there in the front line, working hard and efficient for people who need to move.
We are taking extra precautions for their safety and the safety of our customers.
We keep the recommended distance from our customers, we use masks and gloves for protection, and we permanently sanitize our hands and the surfaces we touch.
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At Let's Get Moving, we strive to offer a reliable and efficient moving and packing service at updated cost so that we can meet and exceed our customer’s expectations.
We have a motivated team of friendly, uniformed professionals with safe transportation to ensure the safety of your personal belongings.
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Call us for a free quote today at 6473715042

CATEGORIES
Moving & Storage
PRODUCTS
All Packing & Moving Supplies
SERVICES
Local Moving Services, Packing Services, Storage Services, Piano Moving Services, Long Distance Moving Services
WEBSITE
https://www.letsgetmovingcanada.com/homestars
YEAR ESTABLISHED
2012
NUMBER OF EMPLOYEES
75
PAYMENT METHOD
Cash / Visa / Mastercard / E-transfer / AMEX
LICENSES
CVOR
MEMBERSHIPS
BBB, Top Three Best Rated Movers on Threebestrated.ca(2016-2019), Yelp Mover of the Year (2015-2019)
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
100% Satisfaction Guaranteed
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.