Let's Get Moving

Moving & Storage
1805 Wilson Ave. Toronto ON M9M 1A2
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HomeStars  >  Fire & Water Damage Restoration in Thornhill  >  Let's Get Moving  >  Damaged piano - unresponsive
Michele in Toronto
Michele in Toronto
2 reviews Richmond Hill, ON

Damaged piano - unresponsive

I hired them for a move into storage the first time and they were quick, however, a few of my items were dropped and one was a piano. This dropped piano was wrapped and stored in the unit. When I hired them a second time for my move from storage to a condo, I discovered the damage and had emailed the operations manager several times about their policy and the damage and have received no replies on the matter. It seems that the customer service on following up to book their services is attentive, but once you pay and complete the service, they want nothing to do with you. Especially if there was damage to my item. The first movers I had wore a mask while entering my house; the second movers (all three of them) did not wear any masks while entering the building/while working. Will not be using them again, despite them being quick (only positive I can say).

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Company Response

We are so sorry to hear about your bad experience. We understand your disappointment and we would like to make things right for you.
Please get in touch with us and we will do everything to ensure you’re happy with how things turn out. Please call our office - 416.752.3254 - and ask to speak with Moussa or Tiam.
Thank you so much for the feedback! While we are not happy to know that our customers are not pleased with the services they pay for, these reviews help us improve.