The Door Master Inc.

Garage Doors & Hardware
ON
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95%

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Reviews for The Door Master Inc.

Average customer rating:
9.7 10 (295 reviews)

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Tony in Pickering
Tony in Pickering
2 reviews Pickering, ON
10/10

Garage door repair, spring replacement

I had my garage door repaired a few months, the technician was very professional, and work was completed on time after all options and information was provided.

I had another small issue recently, and the company responded very promptly. Would highly recommend this company!

Approximate cost of services:
$290.00
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Company Response

We couldn't be happier that we could help you in a timely manner for both situations, it was our pleasure and we hope that you will keep us in mind for any future questions regarding your garage door!

Private User
Private User
Private User reviews Kitchener, ON
10/10

Garage door repair

Friendly service and went out of his way to make extra repairs that were needed that he found at no extra cost. He mentioned that he could leave the garage door without the extra repairs because he wanted to leave it 100% safe. When I asked how much extra it was for the additional repairs he said their would be no extra cost because he already had given me a quote, and it would stay the same cost as the original! Great service

Approximate cost of services:
$210.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for the review! We are very excited to have such a satisfied customer! Please let us assist you in any future needs relating to your garage door, it would be our pleasure!

Private User
Private User
Private User reviews Hamilton, ON
10/10

Garage door repair

Polite, quick and did a great job.
The company was very quick to respond. We called and they came to house the very next business day. The gentleman was very polite and explained clearly what the problem was. The door was fixed in no time and works a lot better than before.

Approximate cost of services:
$515.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to write such a wonderful review! It was our pleasure to help you and we hope that you will keep us in mind for your future garage door needs!

Private User
Private User
Private User reviews Kitchener, ON
10/10

Garage door broken springs

Steve did a good job . He replaced broken springs in very short time . Make sure the door is open and close properly . Good service I would recommend this company .

Approximate cost of services:
$226.00
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Company Response

Thank you for the great review! It was our pleasure to assist you and we hope that you will keep us in mind the next time you need your garage door serviced!

Private User
Private User
Private User reviews Toronto, ON
8/10

Garage Door Repair (Cable)

I requested for a quote for the company and after 30 minutes, I got a call from the technician. He provided me a quote which was a bit high for me ($150) for the replacement of cables. Since I did not get another quote, I decided to go for this technician. Requested for the lowering of his cost but justified that the cable is sturdy and made in Germany. The technician arrived in a few minutes. The job was complete in 10 minutes. But for a 10-minute job, the cost of labour is quite high.

Approximate cost of services:
$169.50
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to let us know how we did! We hope that our customers understand that our rates are mainly based on the quality of the products we install and also uniquely come with a warranty on both parts and labour, which demonstrates the confidence we have in our products and services! Thank you again for the informative review and we truly hope you will consider calling us again for any garage door needs you may have in the future!

Private User
Private User
Private User reviews Vaughan, ON
10/10

recalibrate garage door

We were in a bind as our garage door opener was taken. We were advised immediately in how to break the signal to our controllers. We appreciated the advice, direction and support in correcting the problem. Thanks so much!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

We were very sorry to hear that your opener was taken and we were extremely happy that we could help you protect the safety of your home! Thank you for taking the time to let us know you are satisfied with our service and please continue to call us for any assistance needed regarding your garage door!

David in Oshawa
David in Oshawa
4 reviews Oshawa, ON
10/10

Garage Door

They were very courteous and fixed my garage door same day.
Would recommend.
Explained everything that had to be done thoroughly to me to make sure I knew everything that he would do and get my ok .

Approximate cost of services:
$247.00
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Company Response

Thank you for the kind words David! It was our pleasure to assist you as promptly as possible and we are glad that the technician was clear about the process. Please keep us in mind for any future garage door needs!

Toni in Woodbridge
Toni in Woodbridge
1 review Vaughan, ON
10/10

New spring for garage door

Simon was the gentleman that came to fix our garage spring that broke on super bowl night. First I was amazed that they came out to fix it within 20 minutes of me calling. Secondly Simon was very professional and quick at fixing it. The price was reasonable and I would highly recommend this company.

Approximate cost of services:
$175.00
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Company Response

Toni, thank you for the amazing review! If technicians could leave reviews for customers, Simon would do so happily. It was a pleasure to provide you with exceptional service and it would be our pleasure to help you in the future!

Sid in Hamilton
Sid in Hamilton
1 review Hamilton, ON
10/10

Garage door installation

Excellent customer service and above that Yaniv knew what he was doing. Since I am based in Ancaster, ON, and Yaniv was busy I tried to call two different garage door guys and both of them said "sorry, there's nothing we can do about it, you will have to go with a 8' door (my opening is for 15' but the height is a bit tricky). Putting 8' door would've meant considerable decrease in the property value. Yaniv worked his magic, along with Eric, and ordered the 15' door had it cut 3" from each side, played with the tracks and made it work. And it comes with a 5 year warranty (which I am sure I wont have to use). I am so glad, I hired door masters. Money well spent.

Approximate cost of services:
$2,600.00
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Company Response

We are so happy that we could accommodate your needs! Thank you so much for the positive feedback and for giving our technicians a learning experience! Please let us know if there is anything we can do for you regarding your future garage door needs!

Private User
Private User
Private User reviews Newmarket, ON
10/10

Installed garage doors

By accident, garage door was broken, yesterday. So called urgently one of garage door service by searching internet and connected a technician in "The door Master". And today, new garage doors have been installed.
The technician was very excellent, polite and worked very hard, perfectly. I am so happy now and recommend highly.

Approximate cost of services:
$2,000.00
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Company Response

It was our pleasure to provide you with service that you are satisfied with! Thank you for the wonderful review and please let us know if you ever need assistance with your garage door again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Door Master Inc.

The Door Master is a garage repair and installation service serving Toronto and the GTA for over 10 years. Many members of our team are homeowners and understand the importance of up-keeping your home. Our technicians are certified experts, reliable professionals, and provide quality service. We are your "one-stop-shop" for garage door needs. Send us a quote request through HomeStars and you will be contacted by a technician. Clients have the option of receiving a quote over the phone or have a technician stop by for a service call for $29.

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Garage Door, Replacement panel(s), Garage Opener, Cable, Spring, Keypad / Remote, Weather Strip, Rails/Tracks,
SERVICES
Residential and Commercial garage Repair, Garage Opener Repair, New Garage Door Installation, New Opener Installation, Panel Replacement, Weather Stripping Replacement, Cable Replacement, Spring Replacement, New Keypad Install, Remote Setup, Emergency Response, Garage Lockout,
BRANDS
LiftMaster, Chamberlain
WEBSITE
http://www.thedoormaster.com
YEAR ESTABLISHED
10
PAYMENT METHOD
Cash, Credit, Cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
The Door Master labour warranty 5 years with receipt. Product warranty by manufacturer
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.