The Door Master Inc.

Garage Doors & Hardware
ON
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96%

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Reviews for The Door Master Inc.

Average customer rating:
9.7 10 (295 reviews)

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Hayley
Hayley
11 reviews Toronto, ON
10/10

Garage Door Broken - The Door Master to the rescue!

Eric was here on time ready to fix my garage door. My husband and I have had to park our cars outside - not very safe - as we were unable to get our garage door to work. Eric fixed it quickly and even gave us a lesson on how to get it working again should it break or disengage. I would definitely recommend The Door Master for anything to do with garage doors.

Approximate cost of services:
$100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

It makes us extremely happy to hear that our technician was able to pass on his knowledge to you and provide you with excellent service! Thank you for taking the time to let us know about your experience!

Private User
Private User
Private User reviews Caledon, ON
10/10

Garage Door Repair

I would without any hesitation definitely call "The Door Master" again for any garage door issue. When called they came quickly (within the hour) to assess the damage, gave us a price on repair (reasonable) what parts they would be ordering & when work would be completed. Steve who was super polite & professional completed the repair in a timely manner & answered any further questions we had. I would HIGHLY recommend this company for your garage needs. Truly satisfied customers!

Approximate cost of services:
$500.00
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Company Response

Thank you for the wonderful review! We cannot explain in words how much your good experience means to us!

Miki in
Miki in
1 review Toronto, ON
10/10

Replacement of Garage Door Opener

I just would like to take the time to recommend The Door Master to anyone that needs servicing or the replacement of your garage door. I have had the pleasure to deal with Steve and he is extremely friendly and professional. He came out late at night to replace my garage door. He did the work very efficiently and left the work area clean. He has a lot of integrity as he does not try to upsell you on a new garage door if not required. I highly recommend The Door Masters, but more importantly Steve!

Approximate cost of services:
$480.00
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Company Response

We are so proud to have such a technician on our team! Thank you for the amazing review! We hope you will consider us if you ever need service in the future!

Rich in Richmond Hill
Rich in Richmond Hill
1 review Richmond Hill, ON
10/10

Garage Repair

Heard a snap sound in our garage and was concerned of ensuing damage. Noticed the tension cable had snapped and prevented me from opening the garage door. Called The Door Master. Tech was dispatched and arrived in an hour.Timely Great and friendly tech who explained what caused the issue and what/what not to do to avoid future recurrence. Thanks Jim. Much appreciated.

Approximate cost of services:
$130.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to write such a wonderful review! We hope you will think of The Door Master if you ever experience problems with your garage door again!

RRCOOK in Whitby
RRCOOK in Whitby
1 review Whitby, ON
10/10

Excellent Service and Quality Work

My garage door spring broke late one evening. I called The Door Master on Good Friday and they immediately sent out a contractor. The Contractor was excellent - quickly diagnosed the issue and quoted me a fair price to fix the problem. I was really impressed with the timeliness of resolving the issue and the quality of work.
Recently had them back in late August for an issue - fixed my problem at no cost! This company is really excellent. Truly great service. I would recommend and will use them again.

Approximate cost of services:
$225.00
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Company Response

We are so pleased that you were satisfied with the work and promptness of the technician! We hope that we can provide you the best in customer service again if you are ever in need of service!

Private User
Private User
Private User reviews Toronto, ON
10/10

Garge Door Repair

Prompt service even though there was some mix up with first appointment re car problems and no phone notifications and a Seder Dinner. Clean and professional showing up on time the second day getting the repair done quickly.

Approximate cost of services:
$200.00
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Company Response

We are grateful that you are so understanding regarding the delays that happened on that hectic day! Thank you for taking the time to review us and we hope you will keep us in mind if you need service again!

Chris
Chris
2 reviews Mississauga, ON
3/10

Deceiving Operations

Contacted Same Day Garage Repair for broken spring on a double width door and was quoted $125-225 max. I was very detailed when explaining the problem and door description to the operator. Door Master shows up the next morning and charges me $300, a discounted price. If I balked at the price I would have been charged a fee for the visit according to the operator I spoke to the night before. Felt kind of trapped and knew I was on the hook for some money just for the visit so I told him to go ahead. Seems that these companies operate under a number of different names and phone numbers. Steve the installer was very friendly and finished the job quickly once he got the proper spring.

Approximate cost of services:
$300.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Garage Door

Called Monday morning that the garage door was only going up about a foot and a half then stopping. The repair man (Steve) called back advising he would be here between 1 & 2pm. In the meantime my husband slid under the door and pulled the red code to disengage the motor, he did this around 12:00pm. The garage door shut and I could not open it manually (which is what we expected to do once the red code was disengaged). So we were convinced he was locked in the garage for at least 1 to 2 hours. Then Steve (along with his apprentice) came to the rescue around 12:40 pm. and had the garage door open in no time. (first he checked with me that | did want my husband out the garage haha) Then he proceeded to explain that the spring was broken on the garage door. He explained the price of the springs (both were broken) and we advised him to go ahead with the repairs. Which were completed in no time. I would definitely recommend Door Master for any garage door repairs. Steve was friendly and professional. He explained everything and had the repairs completed in no time.

Approximate cost of services:
$452.00
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Company Response

We are so happy that your husband was rescued! Thank you for the kind words and amazing review!

Danifx in Toronto
Danifx in Toronto
1 review Burlington, ON
10/10

Garage door

my spring snapped and I couldn't even lift the door......Steve was at my house the next day and had my door working within an hour - it was such a relief! Thank you Steve

Approximate cost of services:
$175.00
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Company Response

Thank you for taking the time to leave us this positive review! We hope you will keep us in mind if you ever need your garage door serviced again!

Sandra in Hamilton
Sandra in Hamilton
1 review Hamilton, ON
10/10

garage door spring was broken done by the door madter

Steve who came to fix my garage door spring did a amazing job he fixed fast and was very polite he explained everything he was doing.
I know who to ask for next time great job.

Approximate cost of services:
$259.00
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Company Response

We are so happy that you had a great experience with Steve! We would like to thank you a thousand times for taking the time to let us know about this experience!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Door Master Inc.

The Door Master is a garage repair and installation service serving Toronto and the GTA for over 10 years. Many members of our team are homeowners and understand the importance of up-keeping your home. Our technicians are certified experts, reliable professionals, and provide quality service. We are your "one-stop-shop" for garage door needs. Send us a quote request through HomeStars and you will be contacted by a technician. Clients have the option of receiving a quote over the phone or have a technician stop by for a service call for $29.

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Garage Door, Replacement panel(s), Garage Opener, Cable, Spring, Keypad / Remote, Weather Strip, Rails/Tracks,
SERVICES
Residential and Commercial garage Repair, Garage Opener Repair, New Garage Door Installation, New Opener Installation, Panel Replacement, Weather Stripping Replacement, Cable Replacement, Spring Replacement, New Keypad Install, Remote Setup, Emergency Response, Garage Lockout,
BRANDS
LiftMaster, Chamberlain
WEBSITE
http://www.thedoormaster.com
YEAR ESTABLISHED
10
PAYMENT METHOD
Cash, Credit, Cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
The Door Master labour warranty 5 years with receipt. Product warranty by manufacturer
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.