I needed a new double door installed right away, they gave me the options and within 2 days the door and all parts are in and working. The installer was friendly and pro. I work in facilities and had nothing to say about the job. He did great work. I will tell my neighbors. Great job and service
I had a technician come to the house to replace an older and malfunctioning garage door opener with a new one that I purchased. He had a quick review of the old unit and determined quickly that a simple repair (and removal of a LED light bulb) would correct the issue - which it did. His honesty was truly appreciated and we'll be calling again when the time comes for a full replacement. Thank you!
Our new home's garage door was malfunctioning. I called The Door Master and they had an appointment booked same day! Johnny called shortly before arrival and was super kind, patient and helpful.
He assessed the problem quickly and efficiently and recommended a cost effective and environmentally conscious solution to both solve the problem we were experiencing and reduce potential landfill that would come from needless equipment replacement. (Our mechanism was still working well but all the other components of the system needed replacement)
Johnny ended up replacing both sensors, replacing and programming a new keypad and gave us a new remote (as the previous homeowners did not have one). Before he left he lubricated all the hinges and found two that were broken, which he replaced for minimal additional cost.
All together a really positive experience and would 100% without hesitation recommend to anyone!
After another provider installed a garage door that kept breaking, I asked The Door Master for a new door. They told me they could fix my door for much less. They showed me the mistakes the other company had made. In a short time, the door was working, and I paid much less. And I got friendly service.
At 10:45 p.m. realized one of the wheels came loose from runner.
I had a meeting the next day and needed quick repair.
Called HomeStars when I realized the problem and by 1:00 p.m. next day, door was fixed by Dmitri from The Door Master and I was on my way. Job was done quickly and efficiently.. no surprise up charges or additional work to be done that was not necessary
Dmitri was very courteous and comfortable to deal with.
Would recommend them again without hesitation.
Top broke off of one of the garage door springs. Did not replace anything - bent top of spring reattached. He also tangled the wire that goes over the pulley attached to the spring. Was here a few minutes did not replace anything charged $150. NOT RECOMMENDED. This review refers to the Hamilton location but read the reviews on here where they charged more than competitors for parts or charged significantly higher prices than they quoted at various locations
Sorry to hear that you feel that you had a bad experience with our company, our customer service will be reaching out to you today to better understand what the issue is.
I called The Door Master team on Friday evening and their rep came over within the hour to assess the problem and suggest a solution. Dimitri was most professional and friendly. We contracted for him to return and replace the garage door. He did this on Sunday morning, at the appointed hour and did a great job; thanks!
The Door Master is a garage repair and installation service serving Toronto and the GTA for over 10 years. Many members of our team are homeowners and understand the importance of up-keeping your home. Our technicians are certified experts, reliable professionals, and provide quality service. We are your "one-stop-shop" for garage door needs. Send us a quote request through HomeStars and you will be contacted by a technician. Clients have the option of receiving a quote over the phone or have a technician stop by for a service call for $29.