Reliance Home Comfort Calgary

In 2017 I called Reliance Home Comfort for an air conditioner. The sales person came out and showed me my options. After talking with him he convinced me with going with a rental as opposed to financing because of the perks that come along with a rental. Now 4 years later I am refinancing my mortgage and have found out that there is a lien against my property for the equipment. Nowhere in the conversation did the sales representative say that this was condition to rental. These things need to be made aware to the consumer so that they can make an informative decision. The sales person should go through the contract and indicate section that are of importance instead of trying to make the quick sale. I am thinking that more commission comes with rental that is why he was so adamant about going with the rental option. To top it off I can't even get through to their legal department to get answers as to how to deal with this. their mailbox is full and no response to my email sent as well. DO NOT EVER USE RELIANCE HOME COMFORT FOR ANYTHING! The company is dishonest. How dare they mess with people's livelihood.