Vacuums Plus

I had to have my vacuum cleaner repaired recently and while it took a while (holidays and a part needed to be ordered), the actual repair work is excellent! Marco did an outstanding job! He not only replaced the part, but cleaned the machine and changed the filter. He doesnt over charge, is trustworthy, courteous, and takes pride in his work. He does an excellent job! I would highly recommend Vacuums Plus and would definitely use them again.

I bought my Miele vacuum from Marco at Vacuums Plus when they were on Spadina in downtown Toronto. He sold me what I needed, not what I *thought* I needed or what was the priciest. And I am so happy I listened to him! I love my vacuum. I have also always loved the service from Vacuums Plus - they answer all of my questions and even keep track of when I need to change my air filter.
Sadly for me, they have moved to Vaughn. I had an issue with my wand and didn't know what to do - I didn't want to go to a different vacuum place. I called and they took care of me!
Even though I don't live anywhere near them, I will continue to get my vacuum serviced at Vacuums Plus.

Returned voice message promptly. Knew exactly what I wanted. Shipped order promptly. Great price. Reliable, honorable, top notch service.

Company called and we discussed what the problem with my vacuum was . they said the cost to fix would be around 300. I arranged for someone to be here when they were coming. They came, and without doing any testing what the problem was, took the unit away to do a cleaning - that was close to $400, which I never asked for. Then they call and say that wasnt the problem, you need a remote control, because it must be the wires. Warning - make sure they follow the directions you give them. Im would not use them again, and frankly any company associated with Home Stars

$250 may sound high to some people. However, installation was great and he found that parts were missing from the vacuum outlets caused by the painters. We found the parts inside the outlet and he re-installed the parts preventing vacuum leaks and making the system run better. And, there were also parts missing in an outlet and he had them in his truck. I would highly recommend this company. Very satisfied with his work. 5 stars PLUS.

If you are reading reviews looking for vacuum repair, you can stop now and simply call Vacuums Plus. I called Vacuums Plus a few years ago when my central vac outlets stopped working. It was a simple service call at the time, but the excellent service I received was still top of mind when the outlets started to fail again last week. Marco assessed the problem on Friday. By end of day Monday, the 35 year old outlets were replaced with new, the vacuum itself was serviced and the filter changed. The system is as good as new. The belt on the power nozzle was also replaced as Marco had observed that was needed. The customer service from Marco and Vacuums Plus is beyond compare.

Marco at Vacuums Plus solved my vacuum emergency (I have a very furry pet) and turned it into a great experience. I brought in my ancient vacuum to assess for repairs and Marco quickly took it apart, clearly explained to me what was wrong with it and why the repair wouldn't be worth it, sold me a new vacuum I love at an amazing price, and delivered it promptly the next day. This is an exceptional small business, the old school kind that takes the time to understand the local market and care about each customer. Highly recommend.

I called around 4-5 companies regarding a problem I was having with my central vac. Marco was the only individual who didn't immediately insist I needed a new vacuum due to the age of my older unit. He diagnosed the problem and recommended a solution for a quick fix that would be cheaper than buying a new unit. Once he saw the unit and the issue, he advised me to keep the existing unit and make the repairs due to the quality of the existing machine I already had. He took the machine with him back to his shop and came back several days later with the fixed machine. Most of the other individuals I dealt with all recommended getting a new machine due to the age of my existing unit once they heard the symptoms. He was the only one to diagnose the issue correctly right off the bat and didn't push me into buying a new machine just due to the age of my existing unit. I believe he is an individual you can trust. Thanks Marco.

It wasn't something I was looking forward to, having to buy a vacuum cleaner for my studio apartment where I live with... my two feline buddies. I'm typically cursed with analysis by paralysis so I started on Google and, as expected, was immediately overwhelmed with the zillions of models, features, prices... and not enough to make an informed decision.
In comes Super Hero Marco. Literally, this guy is amazing. In knowledge, experience, client service, honesty and likeability. I wish I'd known how he could - and did- save me hours of research. He immediately matched my specific needs to a top model vacuum cleaner that was well within my budget and, oh how sweet, Marco saved me $300 from the list price on the manufacturer's website. I am ever so grateful Marco!

I was in the market to either buy a new vacuum or fix my central vacuum. I called Vaccums plus (because of the great reviews online) Marco answered my call right away and then we booked a quick inhome appointment to see if my central vacuum could be fixed. I decided against getting my central vac fixed- with the help of Marco's honest opinion and knowledge. Buying a Miele vacuum would be more suitable for my home and lifestyle. Marco was honest and had a lot knowledge about vacuums- of course his company has been around a long time. He didn't push me to do anything I wasn't comfortable with- which I appreciated. side note- I love the Miele :) But mostly I will always go back to Vaccums plus for servicing my vacuum or anything that comes up in my house without this realm. Marco also helped me fix my Dyson- which I thought was broken and he didnt even charge me for this service. It is so nice these days to find such a lovely and professional company. Thank you so Marco and Vaccumsplus!