Pro Loc Interlocking And Landscape Design

Interlocking Stone
978 Stearn Place Milton ON L9T 6N3
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Interlocking Stone
Pro Loc Interlocking And Landscape Design
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Reviews for Pro Loc Interlocking And Landscape Design

Average customer rating:
9.9 10 (160 reviews)

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Sarah from Burlington
Sarah from Burlington
1 review Burlington, ON
6/10

Backyard Patio

I had a difficult time deciding how to rate Pro-Loc. Overall we are very happy with the quality of work provided. However, the customer service that we received was pretty poor. For this reason I have not continued the trend of perfect 10 star ratings for Pro-Loc.

Our patio was a small job. I suspect that this is why we were treated like a less important customer than some of the reviews that we have read. When we first booked the job, we were told that our patio would be installed in the first week of July. Obviously weather, add-ons to earlier jobs, etc could push this out, so we expected a 1-2 week delay.

The first week of July came and went with no contact from Pro-Loc. After two weeks, I contacted the rep that we had signed with (Paul) and was told that our job was delayed another 1-2 weeks. This time frame came and went as well. I found that I had to contact Pro-Loc for updates, they did not contact me proactively to let me know what was going on.

After 6 weeks, I contacted the company directly and got in touch with Alex. He told me that the delay would be another 1-2 weeks and reminded me that he was losing money on the delays and assured me that my job was not the only delayed job. Looking at the 10/10 ratings they have been getting all summer on larger jobs, I would be surprised if that were actually the case.

Within a few days, Alex contacted me to tell me they would be starting the job that week. I was thrilled and stayed home from work to be available. No one showed up and no one called. The next day, same thing. After getting in touch with him, Alex told me that they'd start the next day (Saturday). I woke up to find Alex hard at work with 3 young guys in the backyard. This was nice to see, obviously he was working a weekend so we appreciated that.

Monday came, some bricks were missing so the job was delayed again. On Weds when they were able to get back to work, 3 guys showed up - Not Alex or Bill. At the end of the day, one of the guys came to the door to collect our payment. We did not see or hear from Alex or Bill again, or anyone at Pro-Loc for that matter. I was expecting maybe a follow up call or something, after all of that delay and after handing our money over to some random employee, but nothing.

So overall, yes we're happy with the job, but no we're not happy with the experience.

1 of 1 people found this review helpful.
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Jim Mallen from Toronto
Jim Mallen from Toronto
3 reviews Toronto, ON
10/10

Driveway and Retaining Wall

One is always skeptical to believe on-line reviews, especially when they are so numerous! But I have to say, Pro-Loc deserves every one. We were very happy we choose them from Home stars. Our neighbours and we decided on a joint project - one large driveway with pavers and two curving retaining walls. We couldn't be more happier. Alex, Bill and their teams of hard, meticulous workers completed a beautiful project in only 2 days! The prices were reasonable, the workmanship excellent, and the overall experience - extremely positive. I wish all contractors fostered such work ethic and client satisfaction. Thanks for everything guys!!

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shelley from Mississauga
shelley from Mississauga
1 review Mississauga, ON
10/10

Surrounding Pool Patio

Bill, Alex in the team did an excellent job on this project. They went out of their way to meet my tight timelines and were valid collaborators when we evaluated the progress as the project needed a tweak. And Bill is has a killer shoulder-shrugging dance move! Professional and trustworthy and Pride-driven with their work.

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Brian from Markham
Brian from Markham
3 reviews Markham, ON
10/10

Interlocking - walkway and backyard patio

The Pro-Loc team is definitely one of the best companies out there. On top of quality workmanship, they also have a friendly, knowledgeable and professional manner that makes all the difference.

Bill, Alex and their team completed their work in a span of three days. Afterwards, all of our neighbours marvelled not only at the final product, but the speed at which they worked and the cleanliness of the worksite thereafter.

Tyler from the Pro-Loc team came by to do some additional work for us and though he's a young guy, he exhibited the same professionalism as we saw with Bill and Alex. It's obvious that the team is very well run and you can tell everyone takes pride in their work.

Thank you Pro-Loc for a job well done.

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Tony & Mary from Toronto
Tony & Mary from Toronto
1 review Etobicoke, ON
10/10

Patio / Walkway / Sitting Area

Let me start by saying that we are not the easiest people to please. We are very meticulous and what a pleasure it was to find a company that shared our passion for perfection. We called a few companies for quotes and after not too much debate we chose Pro-Loc. Price-wise Pro-Loc was very competitive and we believe that we received great value for the price we paid. The crew even helped us dismantle and remount our fountain. These guys are very professional and know exactly what to do when it comes to stone work. Our property offered some interesting challenges and Bill, Alex and the boys handled it with ease. Bill and Alex are very easy to talk to and a pleasure to work with. They listened to what we wanted to achieve and then surpassed our expectations. All their employees are equally professional , very pleasant and courteous. They all seem to enjoy what they do very much. What these artisans can do with a diamond blade will amaze you. Look closely at the pictures we posted ... pay special attention to the curves and notice how perfectly cut the stone is. Another observation that we made was that after the work was completed there was absolutely NO property damage anywhere...they cleaned up after themselves.and left the property in much better condition than they found it.We trusted Pro-Loc with this work and are glad we did. Thank You very much to Bill, Alex and their crew......all we have gotten so far is compliments.....Please see pictures
Keep up the good work guys !!
And yes we would highly recommend this team to anyone who is looking for stone work.

P.S..... Check out those window wells !!!

Mary and Tony...Etobicoke

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Company Response

Hi Tony & Marria. Hope you are doing well and still enjoying your beautiful back yard paradise. Your job was diffenitly unique. Has it's own style and beauty. The layout of the job is great the type of stones and walls you chose ( mega Trafalgar paver, Hampton wall pilliers & Tudor wall fire out with bullnose copping) made our job fun and easier to beatify the project. Your trust in our suggestions throughout the project also helps us to give you a very nice job. We are also very happy to hear that our guys were polite and professional. It always a good thing to be comfortable at your own home with the team of guys doing the work on you project. Overall very happy to hear that you love you job and the customer service provided to you was great. Hopefully were can be back there soon to help you beautify the front part of the home project #2. Thank you for your business the PRO-Loc team.

Ashley from Mississauga
Ashley from Mississauga
3 reviews Mississauga, ON
10/10

Interlocking

Big thanks to Alex and the entire Pro-loc team for their beautiful work on our entire landscape project. Alex went above and beyond to ensure that we were involved throughout the entire project, communicating every step of the way. Alex was able to satisfy our needs while working within our budget. The project was started and completed all within the said time. If your looking for QUALITY WORK and GOOD CUSTOMER SERVICE call Pro-Loc.

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Company Response

Hi Ashley. Thanks for giving us the opportunity to work with you on your beautiful home. Your hospitality was highly appreciated by our team. The front of the house was a total transformation of beauty. I love the flagstone porch with the natural stone flower bed. The Kensington paver was a great pick to go with were in looks like a flagstone. Most importantly we are happy to hear the you had a great experience with us from begging to end. We appreciate the business and look forward to more business with you in the future. Thank you from the PRO-LOC team.

Milton, Ontario
Milton, Ontario
1 review Milton, ON
10/10

Backyard Patio

I called 6 different landscaping companies for estimates. Pro-Loc was not the cheapest but I trusted Bill and Alex after contacting their references and seeing some of their beautiful landscaping work first hand. In the end, it turns out they gave me a great deal and upon completion I probably would have had to pay much more for similar quality work from another company. I had an ugly wooden deck that I wanted removed, and they had that torn out and replaced with a beautiful patio in less than 3 days. Other companies said 1-2 weeks and Pro-Loc was able to complete it in less than half that time minimizing any noise and road inconvenience to my neighbours. I was home during most of the job and as such, was able to make some important changes to my design during the building process which Alex accommodated at a very reasonable cost. The before and after shots shows how much of a difference stone patio can make to opening a back yard and Pro-loc did an excellent job, very quickly at a very reasonable price. Alex and Bill drew upon their years and years of experience to make some great design and colour recommendations that worked out perfectly for us. I have been getting compliments all the time on how beautiful my patio looks and couldn’t be more satisfied. I highly recommend Pro-Loc for your landscaping needs.

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Company Response

Hello Keith. It was a pleasure to do business with you. You trusted in or decisions and recommendation that also help us to elaborate or talents and beautify your project. Starting from the rb steps with natural stone copping. Then the Hampton feature wall with natural stone copping. The gas fire pit and the beautiful Mondrian paver with rockland black solider course looks amazing. The full project is absolutely stunning in our eyes as well. So that makes all of us happy with the project. Which is are goal on every job. Thank you for your business and your review. Highly appreciated the PRO-LOC TEAM.

Rick a.
Rick a.
2 reviews Brampton, ON
10/10

Interlock

We are extremely pleased with work Alex, Billy and crew did at our home. They had a crew of 6-8 guys at site everyday and completed the work ahead of schedule. Alex called several times as the job progressed to make sure the smallest details were looked after. They were respectful of neighbors property and cleaned up at job end. There was never any hassle with minor changes once they were underway. I have no hesitation recommending Pro-Loc. Thanks for a great job guys!

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Company Response

Hey rick. Thank you very much for the repeat business. Your home was beautiful before we got there but now the total complete beauty. The Mondrian paver with the black solider course is beautiful look. The Hampton wall with the natural stone copping makes the steps and flowerbeds look amazing. Along with the beautiful landscaping. We a glad to her you are extremely happy. It was a pleasure doing business again and hope you enjoy your newly landscape Designed home. Thanks again the PRO-LOC team.

Melanie Wilson from Milton
Melanie Wilson from Milton
2 reviews Milton, ON
10/10

Front & Drive Walkway

Very efficient, hard-working team! Good advice and suggestions. Communications were prompt and end result is perfect. I am very happy with the work done and would highly recommend Pro-Loc for complete satisfaction of your garden project. Thank you Alex.

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Company Response

Hello Melanie. Your front entrance was a little bit of a challenge with those large rocks you needed move around and those couple trees dug out of the flower bed. The end result flawless. The black Kensington broader with the desert grey inlay looks awesome. The planting and garden really complements the job as well. We are very happy with your overall result on you project and glad to here you are to. Thanks for your business and wonderful review. Look forward to any future business we can do together. Thanks again the PRO-LOC team.

Erin from Halton Hills
Erin from Halton Hills
1 review Georgetown, ON
10/10

backyard patio

Pro-lock did a beautiful job on our backyard patio! Alex was very helpful in making a decision for the type of patio we wanted. The job was done quickly and very professionally and we are very pleased with the results. Alex and Bill were friendly and knowledgeable and I would highly recommend Pro-Loc.

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Company Response

Hello Erin. Thank you for choosing us to do your beautiful back yard project. I think the way we decided to shape your patio is perfect. I also think the Permacon Mondrian 60 was the perfect stone for that style of patio. We are very pleased with the way your project turned out and very happy to see the you enjoyed the company experience start to finish. It was a pleasure doing business and don't hesitate to call for any future projects. Take care. The PRO-LOC team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.