Jerome the repairman came to our house to look at our dishwasher and clearly didn't know what he was doing. They told me it would cost $85 to come to the house then after a few minutes told me it would cost $320 to "run the diagnostics" on three different components. This felt like a bait and switch but I agreed as I wanted to get it repaired. Then I was told after he removed the components that the valve was broken and the circulating pump as well. The pump needed to be ordered so I agreed. They came back and said the new pump was broken. They did not replace the parts but left it unfinished and shut off the valve under the sink. Even though it was clear the shut-off valve was leaking they didn't replace the components but instead just left a rag -clearly he saw the leak. Then he closed it all up and left. A day or two later the hardwood floor in our kitchen buckled and we found a pool of water under the dishwasher. We called over and over asking someone to come out and got the run around. The supervisor Tony (who seemed like a good guy) admitted that it was their fault and indicated we needed a plumber to repair the leak. He did not reinstall the components to protect against the leak but with a big bowl under it we were OK until we could get a plumber. Our floor was completely fine before they came and now is ruined (hardwood buckled all around it) and they refuse to do anything to compensate us. The only offer they had was to repair the dishwasher without charging us. Thanks very much we save $300 on installation and we have $5,000+ in damage to our floor. Our only recourse is to sue them. Apparently they have a whole department set-up to deal with these issues - that says a lot in itself. There are reviews all over the internet on these guys and I have been told by other repairmen we have contacted that they will not service work after Appliance Repairman have been involved because they have a history of using faulty parts. I'm kicking myself for not checking it out with HomeStars before. It shows the benefit of this website which I have used to great success before. Absolutely disgusting that we can be treated this way. My wife found a 2014 article in the Toronto Star on them and they are still doing the same thing. I hope CityTv can track them down. No one should ever use them. They should be shut down. BBB rated them an "F". I feel very foolish for ever hiring them. Disaster!!!!!!
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