Appliance Repairman

Had a service call to fix our washing machine, guy looked at it and said it was the bearing and that he can fix it same day and would cost $280 (after reading all the other reviews, seems as though this is the magic number to fix every problem). After we agreed to it, it was a totally different problem...needed a new part...so he said he would order the part but could not give us an estimate but all we would have to pay extra is for the part, the $280 included installation of the part. Next day, he calls and the part is no longer available (machine is only 7 years old) so he can't fix the machine but we're not getting our money back. So basically we paid $280 plus tax for him to tell us our machine was broken. Called service desk and said they never refund any money ever...don't really care about customer service, they just want to take as much money from you as possible. Not even sure if these guys are licensed.