First Choice Fence

Fences & Gates
Brampton ON
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Fences & Gates
First Choice Fence
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96%

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Reviews for First Choice Fence

Average customer rating:
9.7 10 (142 reviews)

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Jakub in Etobicoke
Jakub in Etobicoke
2 reviews Toronto, ON
0/10

Wasted My Time By Not Starting An Agreed Upon Project With A Deposit

It looks like this company has done a lot of high quality fence work and I'm sure they are experienced. But I did want to share one instance where Pratema and her team behaved extremely unprofessional - they basically weaseled themselves out of doing an estimated project and ended up wasting a lot of my time.

To acknowledge upfront, our town house property wasn't an easy project to begin with. We needed 2 x 23 foot side fences replaced without good access (as we're facing a condo and material would have to be brought over an existing fence).

Nevertheless, we were upfront about this, and Pratema visited our property to understand the situation. She took pictures, we agreed to a price, put in a written estimate, she took a deposit and we set a date. I took the time to obtain permission from neighbours and the condo, and moved patio furniture around.

Today, the crew arrived for the agreed start date and I could see from their body language that there was hesitation to start. After 30 minutes of looking around, Pratema basically decided that they can't do one side of the fence and pulled out of the agreed estimate.

My gut feel is that the project was too complicated for the amount, and they prefer larger and easier projects. So they found a reason to disband.

This alone is highly unprofessional and I would not recommend them to anyone (even though she was nice enough to give back the deposit).

2 of 2 people found this review helpful.
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Company Response

Hi Jakub,

First and foremost, I would like to apologize for the fact that your time was wasted and we were not able to complete the project as discussed.  As explained to you on the day we came in to complete the project we needed to access both sides of the fence in order to effectively complete the job but the neighbors deck is attached to the fence. You asked our team to  jump over the fence from the building to access it where the building plants  were close to the fence . We were told by the security if anything should go wrong it's our responsibility and that is not something we were just comfortable doing. The deposit was also returned to you as these were unusual circumstances and we understand that this was an inconvenience to you. We wish you the best of luck with your project. . 

Christian
Christian
3 reviews Toronto, ON
10/10

Board on Board Fence

Pratema and her team came in for a quick estimate and was able to complete the job with no issues. She was able to attend to all my questions and provided me with a fair price. Would recommend to others!

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Company Response

Thanks Christian . It was indeed a pleasure working with you.

Tony from Richmond Hill
Tony from Richmond Hill
1 review Richmond Hill, ON
10/10

Chain linked gate

The team from First Choice Fence did a great job putting in a chained link gate for me. Very professional, courteous and quick. Even though the job was small they treated it like a big project. No corners were cut and the price was more then fair. I highly recommend this company for any project.

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Company Response

Thanks Tony . Enjoy your beautiful backyard.

Olga
Olga
6 reviews Vaughan, ON
10/10

Fence installation

First Choice Fence is a great company to work with. We got the job done in one day and their work is excellent. Very pleasant three young men left everything spotless.
Pratema and Family, Tyrone and Scott are the best fence company in our area. Tyrone was very professional in the building part of this project; he really knows the job. Pratema is the manager of the Team, she is very nice and knowledgeable.
We highly recommend this Team for fence or decks projects; they are masters in this business.

1 of 1 people found this review helpful.
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Company Response

Thanks. It was indeed a pleasure working for you and we will see you in the fall for the deck project.

Edward from Toronto
Edward from Toronto
0 reviews Toronto, ON
10/10

major fence replacement project

The team from First Choice fence did a great job in building 2 fences (one metal and one wood) that border a back yard pool. Pratema and her staff do excellent work and follow through to make sure the customer is satisfied including the neighbours. I am a repeat customer and will definitely hire First Choice Fence for future projects.

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Company Response

Thanks. It was a pleasure working for you again .Enjoy your beautiful backyard.

Riaz from Brampton
Riaz from Brampton
3 reviews Brampton, ON
10/10

Great Work!

Pratema and her team did a great job replacing my old fence that had fallen over. They were very professional and all of the work was completed within 3 days back in June 2019. Its been 7 months since the installation and the fence is still standing strong. I am very happy with their work and highly recommend them!

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Company Response

Thanks Riaz. It was a pleasure working with you.

Frank in Toronto
Frank in Toronto
0 reviews Toronto, ON
10/10

New chain link fence

This is the second project done by Mrs. Pratema and her team.
It was executed on time and exactly as projected. The First Choice
Fence is the best fence company around. Highly recommended
To anyone who need good wokmanship and price.

Frank

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Company Response

Thanks Frank for taking the time to write your review about First Choice Fence. It was a pleasure working for you again.

john
john
1 review Toronto, ON
10/10

80 linear feet of fence

Amazing job done by Pratema and team doing a fence on a slope with a lot of trees, very professional did the job that other fence companies were afraid to do, thanks.
jr

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Company Response

Thanks John . At First Choice Fence we try our best to accommodate all jobs no matter what's the situation.

annieau
annieau
1 review Markham, ON
10/10

Fence and Deck

First Choice Fence did part of my fences in 2016. Their work is good so I asked them to do the other side of my fence and my deck this year. They offer good and reasonable price. They are punctual and finished work as designed. I highly recommend to those who want to rebuild their fence or deck.

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Company Response

Thanks Annie .It was a pleasure working with you again. You are all set to enjoy your beautiful deck and backyard next summer.

gord
gord
0 reviews Toronto, ON
10/10

Fence

From the day one of getting an estimate through to the final cleanup , working with Pratema and the rest of the First Choice team was easy and efficient. The fence looks fantastic and the custom gate is exactly what we were looking for. The team works fast, are courteous and knows exactly what they are doing. Would definitely recommend.

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Company Response

Thanks for taking the time to write your review about First Choice Fence. It was great working with you, enjoy the privacy in your beautiful backyard.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about First Choice Fence

At FIRST CHOICE FENCE no job is too big or small,we specialized in building wood fences,iron fences,chainlink fences and decks.Our mission is to provide you with the highest quality of fences and decks at a low cost and to ensure you are satisfied.

CATEGORIES
Fences & Gates
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year
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