Distinct Heating & Cooling

Heating & Air Conditioning
Calgary AB T2X 3W3
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Heating & Air Conditioning
Distinct Heating & Cooling
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Reviews for Distinct Heating & Cooling

Average customer rating:
10 10 (296 reviews)

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Willoughy
Willoughy
1 review Calgary, AB
10/10

Furnace maintenance

Distinct installed 2 new high efficiency furnaces for us 13 years ago and we have had them do the annual maintenance and service ever since. Jordan did it this year and we are very happy with his professional approach - a message letting us know he was on the way, timely arrival and meticulous attention to detail. he did not replace filters that were still OK and explained what he did. We will see Distinct next fall.

Approximate cost of services:
$400.00
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Company Response

Thank you for taking the time to leave us a 10 star review and thank you for your continued support of our small business over the past 13 years! Thank you as well for staying on top of your annual furnace maintenances which are so important to prolong the life of your furnaces and keep them running safely and efficiently for many more! We are fortunate to have had Jordan with us for over a decade now and are so happy to hear that you likes his professional approach, the message to let you know that he was on his way and his timely arrival and meticulous attention to detail! Being upfront and honest with all the work we do in each customers home is very important to us so there are no surprises or costs. We look forward to seeing you next fall!

hulu in Calgary
hulu in Calgary
1 review Calgary, AB
10/10

furnace service

We had Aidan out today to check our furnace for the winter months ahead. He was very personable and knowledgeable and arrived on time as always. He made several recommendations and let us know exactly what was happening with the furnace that his company installed 4 years ago. He also checked our smoke/CO2 alarms and let us know he could replace them for us next time he will be here for service. We have found Distinct to be an absolutely amazing company, from the installation to maintenance, and have happily recommended them to all our friends. They offer 5 star service every day!

Approximate cost of services:
$355.00
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Company Response

Thank you for taking the time to leave us a 10 star review! We are happy to hear that you were once again satisfied with the customer service our company provided you with at your most recent maintenance appointment. Our technicians all give a thorough investigation when they are their for your annual maintenance and love to help explain to our customers how everything works and settings for each season to keep you comfortable. We are so grateful that you chose our company 4 years ago to do your installation. Knowing that you trust us and our work enough to refer us to your friends is the highest honour we could have as a company! Thank you for your continued support of our small business and staying on top of your annual maintenance! Have a wonderful day!

mdasilva in Calgary
mdasilva in Calgary
2 reviews Calgary, AB
10/10

Furnace Service - New Homeowner

We recently bought a home and wanted to make sure our furnace was ready for winter. Day of appointment I was notified via text and email saying our tech was on the way. I love that they included a picture of them so you know who to expect. Ed came and was able to answer all our questions. As new homeowners we had lots of questions, and he took the time to explain things to us. He serviced our furnace and was able to troubleshoot an issue with one of the wires in our thermostat. Once he was done, he gave us a run-down of what he saw, what he recommends, and next steps. Definitely will book them again and hopefully we get Ed!

Approximate cost of services:
$150.00
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Company Response

Thank you for leaving us such a kind 5 star review Meagan! We are grateful that you chose our company out of the many HVAC companies to choose from to help you make sure your furnace was ready for the winter!

We are happy to hear that you like our text and email notifications that let you know when our techs are on their way. It was important to us to include a picture of each technician and a short bio on them so you know who you are opening your door to. It's just an added peace of mind touch we are happy to offer our customers!

We also are happy to hear that you never felt rushed and that Ed took his time explaining everything to you. We love when our customers show interest in what we do and it helps our customers feel more comfortable and confident in how their systems work as well.

Our 30 point annual inspections are imperative to keep your system running safely and efficiently for you and also to find little things that may be wrong, like your thermostat wiring that he was able to fix for you!

We can make a note on your file that you would love to have Ed as your dedicated technician whenever possible as having that trust and building a relationship with our technicians is also very important to us!

Have a wonderful day and thank you again for leaving us such a kind review Meagan. We greatly appreciate it!

Private User
Private User
Private User reviews Calgary, AB
10/10

Furnace Installation & Maintenance

I had two furnaces installed eight years ago and Distinct Heating did an excellent job. They also do my yearly maintenance and are alway so good to deal with. So glad I chose them for my furnace installation and maintenance.

Approximate cost of services:
$460.00
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Company Response

Thank you for taking the time to leave us a 10 star review and thank you for your continued support over the past 8 years! We are so happy to hear that you are still happy with the service we continue to provide you year after year! Thank you for staying on top of your annual maintenance as well. It is such an imperative step in making sure your units continue to run safely and efficiently for you for many more years!

Law House
Law House
0 reviews Calgary, AB
10/10

ANNUAL MAINTENACE

We made the wise decision to have Distinct Heating and Cooling install our furnace in 2020 and every year without fail we receive a reminder to book an annual tune up and inspection. Best decision we made!

Approximate cost of services:
$300.00
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Company Response

Thank you so much for taking the time to leave us a 10 star review! We are so grateful that you chose our small family run business to install your new furnace for you! You have been lovely to work with and we are happy to hear that you appreciate our reminders for you annual tune up and inspections which is an integral part of keeping your furnace running safely and efficiently for many years to come so thank you for staying on top of that!

Have a wonderful day and thank you again for leaving us such a kind review, we greatly appreciate it!

Rosemont
Rosemont
1 review Calgary, AB
10/10

The Unroutine Annual Checkup

Ed was fantastic, reviewing our entire system and fixing a very complicated issue he had inherited from our old system.

Approximate cost of services:
$500.00
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Company Response

Thank you for taking the time to leave Ed a 10 star review! We are extremely lucky to have had Ed as part of the Distinct team for many years so we are happy to hear that you have been happy with the service he has provided you with.

Have a wonderful fall and thank you again for taking the time to leave us a 10 star review!

Larry  from Calgary
Larry from Calgary
2 reviews Calgary, AB
10/10

Furnace tuneup and repair

Jordan did an excellent job of tuning up and repairing our furnace last week. He didnt have the part the furnace needed and drove to the supplier to pick it up and returned to finish the job. I have been using distinct for all my hvac needs the last few years and they have always provided excellent service. Highly recommend.

Approximate cost of services:
$550.00
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Company Response

Hi Larry! Thank you for taking the time to leave us a 10 star review! We are very lucky to have had Jordan with us for over a decade now and are happy to hear that you have been happy with the service he has provided you over the last few years. Our main goal whenever possible is to have all of our customers equipment up and running properly the same day. Thank you for being a loyal customer of ours and for always staying up to date on your yearly maintenances! We look forward to working with you for many more years!

Brett in Toronto
Brett in Toronto
0 reviews Calgary, AB
10/10

Furnace repairs

As the temperatures dropped in the fall, I discovered my furnace wasnt coming on. I hadnt needed it all summer so realize earlier that there was an issue. Distinct had installed this new furnace relatively recently, and I have had their technician Ed out for annual maintenance since then, so I wasnt overly concerned. I assumed the issue would be a quick and easy fix.

I called Distinct and they quickly put me in their Service queue. Ed arrived right on time, and we were shocked to discover my furnace issues were likely caused by someone deliberately vandalizing the equipment. Its a bit of a story around thissuffice to say Ed, working with (owner) Nate, was able to quickly and efficiently get my furnace repaired and operating safely and reliably.

The damage caused to my furnace was extensive and repairs were going to be expensive. I knew that but very much appreciated Eds advocacy on my behalf with Nate, and Nates understanding, support and willingness to work with me to get my furnace fixed and operating in a safe and reliable manner at a very reasonable cost.

I was glad to originally have selected Distinct Heating and Cooling for my new furnace and was extremely impressed with their workmanship and attention to detail on the install. I am even more impressed now by their on-going customer service and support. Ed didnt just fix my furnace, he worked with me to find a reasonable, cost-effective solution to the problem, then conducted the required repairs quickly and efficiently. Distinct Heating and Cooling will continue to be my HVAC company of choice.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for taking the time to leave us such a kind 5 star review Brett! We are so glad to have caught this issue in your furnace now instead of when it gets really cold.

We are sorry to hear that your furnace issues were likely caused by someone deliberately vandalizing your equipment. That's makes this situation even more difficult!

We always try to get to our customers on the same day as the issue whenever possible, especially in the extreme temperatures of our winters!

Thank you for initially choosing our small family run business to do the installation for you and for being such a loyal customer of ours who always stays on top of your annual maintenance! We are so grateful for your loyalty!

Our owner Nate will always do the right thing when it comes to our customers and his bottom line is never about just the money. All of us at Distinct truly care about our customers and are so grateful to have so many that have stuck with us over the years!

We look forward to continuing to work with you for many years and we hope you have a wonderful fall!

Donna
Donna
1 review Calgary, AB
10/10

Furnace and AC installation

I am very very pleased with Distinct Heating and Cooling. The office staff were great, always let me know who was coming and when. Kristian, Aidan and Nate answered all my questions. They cleaned up after they were finished the job. Kristian did a great job of showing me how everything worked. I would recommend them for your furnace and AC needs.

Approximate cost of services:
$15,000.00
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Company Response

Thank you for leaving us a 10 star review Donna! We are so happy to hear that you were pleased with your installation process from start to finish. We all have a passion for customer service and treating our customers homes as if they were our own. Making sure that our customers know how to properly and comfortably use their new equipment is also important to us and the fact that you trust us enough to recommend us is the greatest compliment you can give us! Thank you again for your support of our small family run business, we greatly appreciate it!

Edmund
Edmund
0 reviews Calgary, AB
10/10

New AC installation

Nate's experience and expertise were evident from the quotation. He took the time to explain the different options in compressors and other equipment and the pros and cons of each option.

Nate, Kristian and Aiden arrived at scheduled time. Throughout the installation process they were respectful, professional and tidy. They explained everything they were doing and were patient with my many questions and interruptions.

The equipment is good quality, the installation was well done and our house is nice and cool!

Highly recommend.

Approximate cost of services:
$7,000.00
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Company Response

Thank you for taking the time to leave us a 10 star review Edmund! Nate loves to do the in person quotes with our customers and has such a passion for all things HVAC related. He always wants our customers to feel confident when making big decisions like purchasing a new furnace or A/C unit. We are also happy to hear that during the installation process our team was on time, respectful, professional and tidy. Those are all qualities we strive for at each and every visit into our customers homes. The team loves talking all things HVAC related so you weren't a bother at all with your questions! We are happy to hear you are enjoying your new cooler home and thank you so much for your recommendation!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Distinct Heating & Cooling

What makes us different from other heating and cooling companies that installs or replaces furnaces, air conditioners & home automation? At Distinct Heating & Cooling, it is all about quality. We believe in doing it right the first time. We take tremendous pride in our quality and attention to detail.

WE DO MORE THAN TALK ABOUT CUSTOMER SERVICE
At Distinct, we do business according to old-fashioned values.
• We stand behind our quotes; there are never any surprise charges
• We show up on time
• We keep you informed every step of the way
• Our uniformed technicians are courteous and professional
• We treat your home like it’s ours. If we wouldn’t do it in our home, then we won’t do it in yours.

WE GUARANTEE QUALITY
The highly skilled technicians at Distinct complete a strenuous four-year apprenticeship program. We take tremendous pride in the quality of our service, down to every detail of an installation or repair. Our workmanship is second to none, and we sell only top quality equipment built by leaders in the industry.

WE’LL GIVE YOU THE COMPLETE PICTURE
Whether you’re looking to replace your inefficient Calgary furnace, add air conditioning, increase the air quality in your home, or just repair your existing system, the experts at Distinct will guide you through the entire process. We will explain all your options to you upfront, in a way that will make sense to you. Then we’ll help you make the decision that works best for you so that you can feel confident about your choice.

WHAT CAN WE OFFER YOU?
» 24/7 Emergency Furnace Repair
» A+ Rating with BBB
» Furnace Installations
» Furnace Replacements
» Furnace Repair
» Air Conditioning Installations & Repair
» New Home HVAC (full installations)
» Air Filtration
» Humidifiers
» Thermostats
» Indoor Air Quality products & testing

Our technicians are fully trained to meet all your HVAC needs.

CATEGORIES
Heating & Air Conditioning and Home Automation
PRODUCTS
Furnaces, Air Handlers, HRV, Air Conditioners, Humidifiers, Thermostats, UV Lights, Air Purifiers.
SERVICES
HVAC Installation. Service & repair of all makes & models. Heating, Air Conditioning, Ventilation, Ductwork, Humidifiers, Thermostats, Indoor Air Quality.
BRANDS
York, Honeywell, Ecobee, LifeBreath, General Aire, Sanuvox, Aprilaire, Rheem, Bradford White, Lennox, Carrier, Trane, Goodman, Amana, American Standard, Bryant, Tempstar, Heil, Armstrong, Coleman. Service all brands.
WEBSITE
http://www.DistinctHVAC.ca
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, MasterCard, Cheque, Cash, Financing
MEMBERSHIPS
BBB; HRAI Canada; SMCAA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Best warranties in the business!
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