I had a very mixed experience with Wow...
They were great at the quote - on time, quick and courteous and provided me with good information about the company and how things get done in a day.
When it came time to paint...things turned south. I had booked in for a Monday morning start at 8am. The Sunday afternoon the company owner, Sean, left me a voicemail saying that they couldn't start my job until the following Saturday. I called him back, left a message stating that I couldn't wait that long and after a few hours we actually spoke. He said he would have someone at my house at 8am Tuesday. I was okay with that. Come Tuesday, no one showed up. I called Sean again. He promised me that a crew would be there Wednesday. And that he would find a way to make things right for the issues experienced.
The painters showed up Wednesday morning. My wife spoke with them and left them to work. They did the trim the first day and walls the second day, as was told to us during the quote.
Excited to see the work, at the end of day two we walked through and assumed that they had only done one coat. Primer was showing through, the walls looked 'patchy' in some places with obvious roller marks. There was wall paint on the white ceilings and baseboards where rollers had touched or paint had dripped. A couple hours later I received an email from the manager asking what we thought. We were not especially happy with the way the rooms looked. The manager, Justin, suggested I settle up the invoice and that they would sent someone out on Monday to touch everything up. I suggested they send someone out to fix the deficiencies and that payment would be in their hand before they left. He had Mario come out the next day to fix the work. Mario agreed that the job was deficient and set out to make it right. When he finished, we walked through and things looked much better. As promised, he left with payment.
There were no additional charges for the deficiencies being fixed but I was told that normally this would be an additional charge as it is a third coat of paint. The quote reflects something to this effect in the terms and conditions but paint drips on baseboards and roller marks on ceilings?
I believe that Sean (and Justin) made it right by ensuring that Mario came out right away to fix deficiencies and not adding additional charges. The job itself came out okay in the end but the hassle of trying to get the people to the site was difficult and stressful for me. I had to move around other trades I had lined up and worried that my project would not finish on time. Given that it is a rental property it was a large concern.
I am unlikely to recommend to friends and family but appreciate that the company did make gestures towards the shortcomings.