The Drapery Shop

Drapery & Curtains
Richmond Hill ON L4C 9M5
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Reviews for The Drapery Shop

Average customer rating:
10 10 (116 reviews)

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Susan
Susan
4 reviews Toronto, ON
10/10

New drapes, sheers and hardware for living room, dining room and bedroom

We recently had three different bay window treatments completed by the Drapery Shop and we were very happy with the experience and the results. First of all, the whole process was professional and transparent -- fees, receipts and credits for the initial visit/measuring were all made clear, as was the timing of each visit and installation, and there was no "upselling" to pricier options. (Christina discreetly let us know when our attention turned from some cheaper fabrics to more expensive ones so there wouldn't be any surprises.)

The staff of The Drapery Shop are definitely of the "measure twice, cut once" school -- in fact, they literally came out to measure twice just in case some other renos had affected their initial measurements. We got the advice and products we needed based on each different window and room; for example, we had the same curtains installed in the living room and dining room, but in the dining room, where we never need to close the curtains, she advised side panels only with the sheers, while the room with windows that face the street got full panels. Christina spent a lot of time at our home looking at our rooms/paint colours and going over different options. She brought a ton of swatch books to our house and we also visited the showroom twice, which helped with picking out rods and pleat styles. Her advice was unobtrusive but insightful -- we definitely didn't feel we were being steered towards a particular look, but when we needed guidance she was able to give it to us.

Most importantly, the end result is gorgeous in every case. We went for two quite different looks and styles and both were perfectly executed and look better than we had dared to expect. They're really beautiful, suit the rooms and operate smoothly. We will definitely turn to The Drapery Shop for future work and would recommend them to others.

Approximate cost of services:
$5,000.00
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Company Response

Dear Susan, thank you so much for your lovely and detailed review! We are very happy to hear that you are satisfied about our product and service. We will keep on good work!---The drapery shop

kisses_xxx0106
kisses_xxx0106
1 review Whitby, ON
10/10

curtain

I love the Dual Shades they installed for our house and their customer service is awsome!!=

Approximate cost of services:
$1,500.00
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Company Response

Thank you very much for your review!

Jason Q.
Jason Q.
1 review Markham, ON
10/10

Window blinds and drapes

Very good people and excellent work, professional installation! We have used them twice and surprised us each time! Highly recommended !

Approximate cost of services:
$15,000.00
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Company Response

Thanks a lot Jason for your review and support !

George from Whitchurch-stouffville
George from Whitchurch-stouffville
3 reviews Whitchurch-Stouffville, ON
10/10

Customer service goes a long way

Bought from them 2 years ago with good experience. (My purchase review: https://homestars.com/companies/2812512-the-drapery-shop/reviews/259384)

Recently we had some issues with one blind I think it's a design flaw (abeit small) from Hunter-Douglas, perhaps also because of the daily heavy usage, the chip connector on the pulling string often fell off.

I've discussed the situation with Faye and she took the time to contact the manufacturer for sending me the new connectors, as well as had her brother come to my place. He was able to install a quick fix to our satisfaction.

Thank you both!

Approximate cost of services:
$0.00
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Company Response

Hi George, Thank you so much for taking time to write us this nice review! Best wishes for you and your family!

Luke Z.
Luke Z.
1 review Aurora, ON
10/10

California Shutters

The assembling and installation work was done years back when I purchase my new home. When I found out there was one small connection piece on the shutter was broken few days ago, I could not believe the Drapery Shop guy still came to my house, took out the shutter and returned it to the manufacture for repairs. Week later, he came back with the shutter fixed and installed for me with NO CHARGE at all.
I couldn't thank them enough for taking care of their customers even after years of the job done.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Dear Luke, thanks a lot for sharing your experience! ---The drapery shop

linda s.
linda s.
1 review Newmarket, ON
10/10

curtains

Products are high quality and perfect fit all the windows. After installing the curtains and blinds my house looks like a real warm home. Very satisfied the service, sells rep was very professional and she was so patient to provide the proper advises.

This is a excellent purchase experience. Definitely recommend to my friends!

Approximate cost of services:
$2,535.00
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Company Response

Dear Linda, thank you very much for your business and your lovely review!---The drapery shop

Private User
Private User
Private User reviews Kleinburg, ON
10/10

Drapery

My wife and I were looking for high quality blinds and curtain rods that could last long and still look good after years but our budget was limited so we couldn't go for those top brands. Christina gave us wonderful alternatives so we were able to afford those products sharing similar look amd function as top brands. We can enjoy our new home now! Good quality and great service. Worth every penny ! Also want to mention that the installer is a nice guys who likes to give a hand for help.

Approximate cost of services:
$2,000.00
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Company Response

Thank you so much for taking time to write us this review!

danielzh in Richmond Hill
danielzh in Richmond Hill
1 review 列治文山, ON
10/10

Curtain service

This is the most beautiful store I have ever saw. They talk to me and understand what I need. They delivery the curtain right on time and with good quality. I like it and very satisfied.

Approximate cost of services:
$11,000.00
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Company Response

Thank you very much for your business!

Johnny in Toronto
Johnny in Toronto
1 review Toronto, ON
10/10

window drapes

We highly recommend Fayes drapery shop to all my friends or anyone who's currently shopping for window drapes. We decided to choose them because of their beautiful window drapes along with their excellent customer service Faye provided to us and decent price. My wife and I are extremely happy for all the great work they have done for our new home.

Approximate cost of services:
$1.00
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Company Response

Thanks a lot for your nice review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Drapery Shop

The Drapery Shop is a Family owned business with a focus on custom draperies, blinds, shades and shutters.
Meet our drapery experts Faye or Christina, with over 16 years of working experience, we are professional and knowledgeable. We are here to offer you guidance in selecting your own window treatments. No matter what style you’re looking for, from casual to formal, from contemporary to traditional, from classic to modern, we’re sincerely ready to help create your own personal fashion & unique window treatment to match your home decoration style.
Our mission is to redefine the warmth, fun and satisfaction of window treatment shopping.
Our goal is to bring you beauty, functionality and unique design. We go above and beyond to ensure your design dream come to fruition.

CATEGORIES
Drapery & Curtains and Shutters & Blinds
PRODUCTS
Custom drapery, valance, sheer, cushion, hardware & accessories, blinds, shades and shutters
SERVICES
From measure, design to install, we do everything, you enjoy!
BRANDS
Hunter Douglas, Graber, Shade-O-Matic, Eclipse , Maxmmar, Robert Allen, Joanne Fabrics, Maxwell...
STYLES
Modern, Contempary, Transitional, Traditional.
SPECIALITIES
Custom Draperies, Sheers, Valances, Roman Shades...
WEBSITE
https://www.thedraperyshop.ca
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
7
RETURN POLICY
No
PAYMENT METHOD
Cash, Cheque, Debit Card, Email Transfer
LIABILITY INSURANCE
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Limited Life time warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.