the deck guys

Decks
Pickering ON L1V 1S7
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HomeStars
Decks
the deck guys
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Reviews for the deck guys

Average customer rating:
8.9 10 (104 reviews)

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klarmondin from Whitby
klarmondin from Whitby
1 review Mississauga, ON
8/10

Low level deck installation beside pool

We wanted a low level wood deck installed in the adjacent to the concrete slab around our pool to provide a place to move our seating to and allow more room for the kids to run around the outside of the pool unobstructed by lounge chairs.
The Deck Guys were quite responsive and met with me to go over the details of what I wanted. Even though it was a relatively small job, it was good to have the interest.
The Deck Guys recommended the materials for the build and finish, which in the end we are quite happy with.
We were clear on schedule and that they would fit the work in around another job they had in the area. The work was completed within the time lines agreed to even with a few rain delays.
We can recommend them for further work and would use them again.

Approximate cost of services:
$10,000.00
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Maggie  from Toronto
Maggie from Toronto
1 review Toronto, ON
3/10

Front porch

I put a deposit for our front deck back in May and was told that they would start end of July early Aug. When I called to get a status and an estimated start time my calls went unreturned. When I finally got a hold of Jim he said they would start w/o Aug 10th. They were a no show on the first day and it was sunny so rain wasn't an issue and I didn't get an explanation (this happened more then once). After reading some of the reviews below I thought we were getting ripped off and got extremely anxious as they had 60% of our payment at that point. I told Jim that if they didn't show up that week I wanted our money back. They then showed up and dug up the front to put in the posts and then didn't show up for another 2 weeks!! My calls were not returned as promised and no explanation was offered. What was suppose to be a 4 day job took 5 weeks and I wasn't able to access my front door for over a week and it wasn't finished until early September. The deck is gorgeous and we love it, but I wouldn't recommend these guys solely on the basis of poor customer service and the horrible lack of communication they have with their clients.

Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
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Dale Kennedy Scarborough, Ontario
Dale Kennedy Scarborough, Ontario
4 reviews Toronto, ON
0/10

Replace deck floor and put in a glass railing.

I would NOT recommend the Deck Guys. They took my deposit and never showed up. My phone calls went unanswered and my letter I sent them was returned "moved return to sender". I am a disabled senior and a widow so I guess I was easy pickings. Shame on them.

Approximate cost of services:
$1,723.70
2 of 2 people found this review helpful.
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Company Response

we never showed up because you cancelled the project a few months back. we offered to wait til next year to do it which you declined. That offer still stands by the way. The deposit that you gave is non refundable as stated on our paperwork. There is significant time and money invested in a project before the startup. If you wish to reshedule again not a problem.

Dan from Vaughan
Dan from Vaughan
1 review Vaughan, ON
0/10

Deck

I would NOT recommend using the Deck Guys. They took our deposit and never showed up.

I gave them a deposit back in May, and they said they would start the first week of July. Every time I called, there was another excuse of why they could not start, the weather, I'm on vacation, ect.

Finally they said they would start on Aug 5 and they never showed. I have called, email sent text messages and no reply. I have tried all three phones they have listed leaving messages with all and no reply.

At the end of the day, I have no deck, the summer is over, and they are not returning my deposit. I am going to have to take further action.

This has been a really bad experience. STAY FAR AWAY!!!!

Approximate cost of services:
$7,200.00
5 of 5 people found this review helpful.
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Mariam from Richmond Hill
Mariam from Richmond Hill
5 reviews Richmond Hill, ON
6/10

Deck

We hired the Deck Guys to build our deck in Richmond Hill - a really big investment for us. The deck turned out beautifully - it is lovely.

1. The process - somewhat challenging, as multiple calls had to be made to check if the project was on schedule. The project was delayed and ended up taking over three weeks to complete, however part of that was due to weather conditions.

2. The product - the deck itself is beautiful. The workmanship is great and it is the best looking deck on the block.

3. The aftermath - the yard was left quite a mess, with chunks of concrete everywhere and the dirt from digging up the ground to put the posts matted on the grass, killing it. The deck has been finished for over a week and the area still not cleaned up. I have a one year old daughter who wants to enjoy the yard with the new deck, however it is not safe. I have been told that clean up will happen, however has not yet - over a week since the deck was finished. This is unfortunate, as the deck is very beautiful - however clean up and maintenance of the home owners yard is an integral part of a professional job.

Overall, I am happy with the final product, however going forward, as a business, I would suggest prompt follow up and leaving the area clean and free of debris - this is the finishing touch and impacts on the overall impression made.

Approximate cost of services:
$17,000.00
2 of 2 people found this review helpful.
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Company Response

I am sorry we left a bad taste in your mouth,,,,i believe i did talk to you and indicated that thru some lack of communication your yard did not get cleaned up as quick as possible, I though the cleanup crew was already there i believe the day you called they came either that day or the day after.
Again I apologize and We are very glad you are happy with the deck. We rarely have have a complaint about the quality of the deck.

Val Howes from Toronto
Val Howes from Toronto
2 reviews Toronto, ON
10/10

Fence

Another awesome job completed by James and his crew. Enjoying our fabulous fence, after the fantastic deck we knew we'd not be disappointed. Thanks James - again, most responsive contractor EVER!

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks for the kind words....now you are all set.

Brandon from Vaughan
Brandon from Vaughan
2 reviews Vaughan, ON
10/10

Back Garden Deck

We planned this deck financially for almost ten years. I researched a lot of companies online and every time it came back to thedeckguys. For us this is not just a deck, we back onto a forest and only had a small builder’s deck that came with the house. For us this is a game changer. This is an outdoor living area.

It’s a huge investment for us and I did not want to take a risk of hiring the wrong company, but how can you really tell. This is also a huge deck 22 by 12 foot, and 4 feet off the ground.
Well we hired the right company. Scott, Ryan and the crew have done an incredible job on this deck. The design had to change at the last day to enable a permit from the city. The stairs had to move. Got the new design that night and Scott did an incredible job of placing the stairs with more than enough width and access to the garden. Chat with Scott for 5 mins and you can tell he knows exactly what he’s doing.

Once these guys got started, they moved like lightning and the complete deck was done in 4 days. It was amazing to come from work every day and see so much progress made.
Not only is the deck way beyond our expectations as far as strength is concerned, but aesthetically it’s a stunner. The whole neighborhood is checking it out.

Great guys to deal with, polite and professional and very easy to talk to. I wouldn’t take the risk hiring any other company.

Approximate cost of services:
$11,600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Brandon I really don't know what to say to such kind words. I really take pride in our group it is hard to find and assemble the guys we have. I know they will be very happy to read this.

Terry Cowan from Pickering
Terry Cowan from Pickering
1 review Pickering, ON
10/10

new deck

James and all of the deck guys did an outstanding job on our new deck. We had several quotes and picked "THE DECK GUYS". Their attention to detail was excellent. Outstanding job done. The site was always clean and the project was on time. It truly is a beautiful deck. Hats off to James and his crew.

Approximate cost of services:
$21,000.00
What could this company do to improve their services?
nothing they where outstanding
Any advice to offer fellow homeowners facing a similar project?
do your research, get many quotes and talk to THE DECK GUYS
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Company Response

Thanks Terry we are very proud of your deck. It is beautiful. It was our pleasure to put the finishing touches on all the hard work that you have done in landscaping etc. ENJOY!

Kim from Pickering
Kim from Pickering
1 review Pickering, ON
0/10

deck

The work we had done was not exactly what we had asked for. Our deck is still not level, instead of using one full run of wood, two pieces were spliced together, which will cause rotting, there are spaces where none should be. When we called to complain, our phone calls were not returned. We were asked by the owner (James) if we were going to stop calling and bugging them. Wrong sides of the wood was left up, so that writing was left in the middle of the spline. Colour matching was not done. All in all, we are very dissatisfied with the workmanship AND customer service, and would not recommend this company to anyone.

Approximate cost of services:
$2,000.00
2 of 2 people found this review helpful.
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Company Response

This job was only completed a few days ago. It was only a repair. Your deck is not totally level that could never be accomplished without ripping it totally out. You were very happy the day it was finished as I talked to your husband. We fixed many things that were not included in the scope of work paid for. As for not responding to your call it is Sunday (father's day ) you called on late Friday I was going to come by on Monday. I can't come by if I'm not in town. Throughout this process you have at times seemed under the influence of something when we talked. It is unfortunate that you would try to bring down our name and excellent reputation with these ridiculous accusations. I personally talked to you the day it was finished you told me how happy you were. Now 2 days later this. It is absurd.
I have never had this type of response from a customer.
even if you have a reason for a complaint you voiced it late on Fri it is now sunday how fast would you like me to come. You have also given no time to address your concerns before posting this review. I am sure future customers will see this review for what it is. B.S.

Dee McKeown from Ajax
Dee McKeown from Ajax
1 review Ajax, ON
10/10

Back yard Deck

This team of professional men, did the absolute best deck for us you could imagine. They were friendly polite, very tidy work space, and you could feel and see the pride of workmanship they had. We were so impressed, we bought them each a gift! 100% recommend this company to everyone!

Approximate cost of services:
$20,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about the deck guys

WE CREATE THAT OUTDOOR LIVING SPACE YOU ALWAYS WANTED. We don’t just enjoy building dream decks—we love it. Our team has over two decades of experience in deck-building. Over these last two decades, our crew has designed and constructed more than 2, 000 decks throughout the GTA. Your perfect outdoor ...
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