the deck guys

Decks
Pickering ON L1V 1S7
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Decks
the deck guys
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86%

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Reviews by rating (past 12 months)

Reviews for the deck guys

Average customer rating:
8.9 10 (95 reviews)

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Private User
Private User
Private User reviews Vaughan, ON
0/10

Deck Project Nightmare

Constant project delays and unresponsive. Project was never completed. I successfully sued them in court and won my judgement. They will not pay up and I am currently chasing them for payment.

Approximate cost of services:
$13,000.00
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robk
robk
2 reviews Bradford West Gwillimbury, ON
10/10

great job on pergola

great job by the deckguys on my pergola ! james came
and ensured he took all my information and his team lead my Adam came and ensured I was well informed all the way taking his time to explain each step and ensuring he knew exactly what I was looking for ! very professional and curtesy service The job was done quick and seem less and exceeded my expectations . Great job , most certainly would recommend them for all your outdoor deck needs !

Approximate cost of services:
$4,800.00
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Company Response

Thanks so much
Thedeckguys.ca

Catherine
Catherine
9 reviews Toronto, ON
10/10

New backyard fence

My brother had recommended The Deck Guys after he used them to build a car port and fence. I needed to replace my back yard fence and am very happy with the results. Adam came out to meet me and to take measurements. As we walked, he explained the process in detail and answered all questions I had. The project was seamless. He gave me timelines, followed up with phone calls and kept me in the loop during the installation. I have received many compliments and will be sure to recommend The Deck Guys.

Approximate cost of services:
$11,000.00
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Company Response

Thanks so much
Thedeckguys.ca

Dawn
Dawn
1 review Kawartha Lakes, ON
10/10

Deck

What a team!!! These craftsmen take a lot of pride in their work and it definitely shows. We never expected our deck to look as great as it does. We were learning as we went along but Scott knew the stairs needed to be wider than we designed and took it upon himself to fix the situation and we couldn't be happier. Thank-you Scott and team!

Approximate cost of services:
$1,392.00
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Company Response

Thank you so much
Enjoy your deck!

Thedeckguys.ca

Dennis from Whitby
Dennis from Whitby
12 reviews Whitby, ON
10/10

Most Amazing Deck

As with Covid, everyone and their neighbour was doing some type of backyard landscaping. And also with Covid, came the shortage of materials. I worked with Sean on our deck project who is as honest as they get.

Our project took a long time, but not to The Deck Guy's fault. As mentioned, Covid impact, Mother Nature, City Permit Approval and the challenges of dealing with contract workers and other landscaping jobs at our house made it a longer than normal project.

The guys that work for and contractors that work with The Deck Guys are all great hard working individuals. They are true craftsmen and they listen, should you have any questions or concerns. Sean is a very busy guy running most of the jobs so getting a hold of him can be difficult but I found that he still listened, whether I left him a voicemail or text. I can imagine it difficult to answer when both hands are working.

What we ended up with, after it was all said and done, was an amazing deck that will last us a lifetime. The quality of materials, the quality of workmanship, the attention to detail, it's all top notch and second to none. They do it right the first time. From City Permit, to Helical Piles, to selecting the best foundation wood, to installing the composite decking. Just beautiful and perfect. We had lights put in too and Sean was kind enough to put some in locations where others would not be able to do or want to.

We absolutely love our deck and can't say thank you enough to Sean and team. So if you have the time and patience, can understand that you truly get what you pay for and that they are humans and not machines, Sean and The Deck Guys are the best choice.

Approximate cost of services:
$40,000.00
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Company Response

Thank so much. It has been a tough time over the last 18 months.
Thanks for understanding all the difficulties not just we have faced but all construction. You have a beautiful deck that you will enjoy for many years
Thanks for your business

satisfaction
satisfaction
1 review Lakefield, ON
10/10

gobsmacked as we say in Britain

Having being in the trades for 30 years,it was Wonderfull to meet someone passionate and conscientious about their business like myself and have Scott ,design and install our deck . To have a "professional who not only surpassed my expectations and went beyond , at his own expense to create the most beautiful deck for myself and family i can only say you do not need to search anymore. Scotts expertise and experience will give you results you want without stress .Having seen friends who had decks built by contractors looked like handymans work in comparison, the photo does not show the beautiful glass along the stairs that followed

Approximate cost of services:
$15,000.00
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Company Response

Thanks so much

Thedeckguys.ca

Stephen in Oshawa
Stephen in Oshawa
3 reviews Oshawa, ON
5/10

Pergola Installation

I cannot speak for the quality of their work as we did not start the project. They did return my deposit after a mutual agreement to cancel the project. Their communication could be better.

Approximate cost of services:
$6,000.00
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Private User
Private User
Private User reviews Pickering, ON
10/10

Kawartha team

Scott, Paul and Logan did an amazing job of replacing our deck, fixing the gazebo and building a cover over the BBQ. Our backyard is beautiful again! They listened to what I wanted and made suggestions that made everything better. My only advice - book early!

Approximate cost of services:
$16,000.00
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Company Response

Thank you so much
Thedeckguys.ca

F.C.
F.C.
4 reviews Toronto, ON
8/10

New Backyard Fence

We hired The Deck Guys to remove our existing chain link fence and replace with a new one. There were some issues along the way, but ultimately they made sure we were completely satisfied. Some people from the team really went above and beyond.

Pre-sale: The salesperson, Arthur was patient with our many revisions and provided us with multiple quotes until we finalized our design. Some of the wording in the proposal was a bit vague, this resulted in some issues around the number of posts. This issue was resolved with a few phone calls and no extra costs.

Demolition: After booking, demolition occurred months later. In fairness, COVID caused serious staff and material shortages, this was out of their control and they were pretty good about communicating updates and delays. Demolition was quick and the old material was removed quickly.

Post hole digging and post installation: As mentioned, this is where the first issue occurred, but was resolved and the posts went in and the workers were great.

Main-Fence Installation: The guys came to install the main part of the fence without the lattice (to be done later). They arrived and were great about working with us to figure out the spacing of the boards we wanted. This was all in the proposal and there was no issues here.

Lattice Installation: This installation occurred quite a while after the main fence, this was entirely due to COVID-19 material shortages and we wanted a special lattice pattern. They had an employee go WAY above and beyond and was able to track down this material in Muskoka. We were impressed with this as most contractors would not do this.
When the lattice was installed, a different employee arrived, there were a few quality issues, but Steve King, the lead carpenter took ownership of the defects and ensured the work was redone until we were satisfied.

Approximate cost of services:
$4,500.00
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Company Response

Thanks very much
Thedeckguys.ca

Suzanne in Ajax
Suzanne in Ajax
5 reviews Ajax, ON
0/10

sloppy deck install

company installed wet wood which split after 2 months the company promised to replace the wood but after countless emails and phone calls they would not respond, please do not call this company to install your deck they just ignore you

Approximate cost of services:
$750,000.00
1 of 2 people found this review helpful.
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Company Response

Hi there
First off we did respond to you prior to posting this review. You were told that due to Covid-19 we were delayed with some materials and was leading to a slower response time.
Pressure treated wood is often installed wet. If we did not install wet wood we would never get a deck built. There is nothing wrong with installing wood when it is wet. As a matter of fact sometimes it is preferred dry wood that has been sitting is usually twisted and hard to find a nice straight piece. When wood is fastened when it dries it is held in place.
Having said all that. You elected to do a wood deck. Wood is a natural product that cracks, twists and warps. You would have been informed of the different options for decking and warranty available. No company warranties wood. You can do everything right and because wood is natural it will twist and crack this is unavoidable.
However our crew has been out to your site and has talked to you and addressed some issues.
We have done what we can to help out.
Hopefully now you are happier now and have a better understanding of the materials then when you wrote this review.

Thanks

Thedeckguys.ca

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about the deck guys

Family owned company specializing in decks, fences and custom outdoor structures. Five year workmanship warranty, free consultation Call for all area toll free 1-866-220-2462
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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