Roy Inch & Sons Service Experts

Heating & Air Conditioning
3500 White Oak Road London ON N6E 2Z9
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Roy Inch & Sons Service Experts
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95%

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Reviews by rating (past 12 months)
Best of 2019 winner 3 timesBest of 2019winner 3 times
Giving Back Award winner 3 timesGiving Back Awardwinner 3 times

Reviews for Roy Inch & Sons Service Experts

Average customer rating:
9.8 10 (549 reviews)

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Frank in Toronto
Frank in Toronto
1 review London, ON
0/10

Furnace Part Replacement

Not sure who they are paying to write these other reviews, but this company seriously overcharges, knowing full well that they have you right where they want you: pay what they say or lose your service fee, which you'll have to pay again to the next company that tries to overcharge you. $573/hour for labour in my case. The London HVAC racket is clearly thriving. We need laws to protect us against this kind of company. Don't believe the Google reviews or the ones on their site. Look instead at all the complaints and the people they buy off on the BBB site. I fell for the 700+ positive Google reviews - don't be another victim like me.

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Company Response

Frank, we regret that you have concerns and would like to gather more information. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.

Diane in Toronto
Diane in Toronto
0 reviews London, ON
10/10

Service Call

New customer to Roy Inch experienced first time service call completed by Jesse who was extremely professional, pleasant and knowledge . He shared with us tips on how to run our system more efficiently. Great representation from your company. So happy we made the decision to go with Roy Inch, good job.

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Company Response

Diane, thank you for taking a moment to share this wonderful review!

Private User
Private User
Private User reviews London, ON
10/10

A/C Purchase and Installation

We were very impressed with the Roy Inch sales representative, Audrey, and her thorough approach. She offered several helpful suggestions for improving the air flow and air quality in our home. These suggestions were included with the installation of the A/C unit.
The installation team were amazing. Talk about a professional approach.

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Company Response

Hello! We are happy that the team worked together to provide you with a great experience!

Private User
Private User
Private User reviews London, ON
8/10

Servicing the Air Conditioner

I was very impressed with the service Jesse completed in cleaning our Air Conditioner over the long weekend. He was extremely thoughtful & arrived on time by calling first to confirm his arrival time.
I was disappointed our furnace filter that was ordered was not in so another service call would be required. I had called almost a week in advance and asked the filter to be changed at that call.

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Company Response

Hello! We appreciate your business and are pleased to hear that Jesse was able to provide you with the top notch service that you needed. As a valued customer, we appreciate your feedback and will work to make your overall experience favorable.

jvardon
jvardon
1 review London, ON
10/10

Maintenance AC

My service tech Brandon did a fine job. He was thorough and courteous. He spotted a potential problem with the wiring at the outside unit and a service call has been arranged. This is much appreciated as it probably will save a call during the height of the cooling season. I would be happy if Brandon could be assigned to service my furnace/AC in the future.

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Company Response

Hello! We are thrilled to hear that Brandon demonstrated top notch service!

Kathy Perry from London
Kathy Perry from London
2 reviews London, ON
10/10

spring pre-scheduled air conditioner maintance

Jessie called before he came, arrived on time and was very professional and polite. He gave worked quickly and answered all my questions.

I was exceptionally pleased with both Jessie and the service he provided, but I would expect no less from an employee of Roy Inch.

I will always deal with your company for any of my service needs.

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Company Response

Kathy, thanks for being a loyal customer and sharing your positive experience!

Elaine Andrews in London
Elaine Andrews in London
1 review London, ON
9/10

Furnace maintenance

I dealt with Jesse. Polite and professional young man. He didn’t mind me looking over his shoulder as he explained to me what he was doing. The furnace was running REALLY loud and it was a simple case of changing the filters. Although the filters were changed regularly, they were too dense for the high efficiency furnace. He also changed the batteries in my thermostat. Awesome. I signed up for the air conditioning maintenance package as well.

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Company Response

Elaine, we are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!

Diya in Scarborough
Diya in Scarborough
1 review Toronto, ON
10/10

Had a great experience from beginning to end

Had a great experience from beginning to end, initial contact started with Nathan which was very careful in evaluating all of the issues and concerns at hand also he’s a good listener and very knowledgeable in the field, one thing I noticed he took measurements twice to make sure he had everything accurate before they custom build the duct system to customize the installation, Everything happened in a timely fashion to suit my schedule, next the crew of installers Milton and Dan showed up, they were very professional and neat in there in their installation and courteous to clean up behind themselves once done, lots of careful planning went into this installation as I had a unique set up, over all I would highly recommend using Roy Inch and Sons, Communication was consistent throughout the whole progress of every step of the way . Thank you to everyone who helped me make this transition a hassle free and a pleasant one. Cheers.

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Company Response

Diya, thank you for your business and this wonderful review. We really appreciate it!

HSiddall in London
HSiddall in London
2 reviews London, ON
10/10

maintenance

A couple of weeks ago Jesse arrived for maintenance on my tankless water heater. He was courteous, helpful, punctual and respectful of my home.
People make the difference and Roy Inch has the very best.

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Company Response

Hi! Thank you for your business and this wonderful review. We really appreciate it!

Tim in London
Tim in London
1 review London, ON
10/10

Water Heater/Furnace/Water Line

We have contracted Roy Inch and Sons on 3 different jobs throughout the month of February. All 3 jobs were booked with Nathan, very knowledgeable and ready to answer all concerns. Quickly followed up after with a visit to inspect and address any issues(none). First was a new install done by Luke and Matt, second was a maintenance done by Marcus of older equipment previous installed by a company that uses sub-par-contractors. Some issues were noted due to a poor installation, after a second opinion we decided to replace everything at fair cost compared to repair. This time Roy Inch and Sons to install. So Luke and Matt returned for a full day of work.

One of the factors we consider on contractor efficiency is disturbance to household pets. All visits were preceded by a phonecall in the appointed window time giving ample time to secure pets. During the full day job doors were always double checked by the workers in and out, even gave us a window of quiet to feed very picky dogs at their usual time.

All work done with a sense of pride and photo worthy, zero signs of any work mess after.

Highly recommend. Support the local company, the provincial/national company can't match the quality/reliability/professionalism.

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Company Response

Tim, thank you for this great review and recommendation!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Roy Inch & Sons Service Experts

Roy Inch & Sons Service Experts has been in business for over 91 years & is considered as the leading heating, air conditioning & plumbing provider in London & surrounding area. Roy Inch & Sons Service Experts provides great service, works with integrity, uses honest business practices & employees the best people in the industry.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
We install only quality product. We provide - Sales - Service - Installation of gas, propane & electric furnaces. Central air conditioners & ductless air conditioners. Heat pumps, Water heaters, Fireplaces, Indoor air quality products (air purifiers, air filters, humidifiers, fresh air ventilators, ultra violet lights, duct cleaning), water softeners, water quality improvement, Plumbing (toilets, piping, drain cleaning, faucets, repairs & installation)
SERVICES
We provide quality, timely & respectful service 24 hours a day, 7 days per week using highly trained people making Roy Inch & Sons Service Experts the easy choice to do business with. Roy Inch & Sons service experts provides maintenance (tune-ups), service & installation on all residential heating, cooling, indoor air quality & plumbing products. Purchase & rental of water heaters including tankless. Duct cleaning is performed using only the best tools & technology provided in the industry today. Indoor air quality testing. Roy Inch & Sons also provides a wide range of residential plumbing products and complete bathroom renovations. Roy Inch & Sons also offers these services in commercial & business environments.
BRANDS
Roy Inch & Sons Service Experts will service & maintain all heating, cooling & plumbing brands. Roy Inch & Sons Service Experts installs primarily Lennox & Amana furnaces & air conditioners. Mitsubishi ductless split air conditioners & heat pumps. Kingsman fireplaces. Rheem & Rinna1 water heaters. All different brands of toilets, faucets & accessories.
SPECIALITIES
Ductless air conditioners & heat pumps, duct cleaning, indoor air quality specialists (no charge - indoor air quality monitoring).
WEBSITE
https://www.royinch.com
YEAR ESTABLISHED
1927
NUMBER OF EMPLOYEES
37
PAYMENT METHOD
cheque, cash, credit card, financing
LICENSES
gas fitters (technicians), air conditioning refrigeration, ozone depletion prevention, sheet metal,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Extensive warranty plans, warranty depends on the products purchased
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.