Closets By Design Of Central Ontario

Closet & Storage Solutions
73 Saunders Road Barrie ON L4N 9A7
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Closet & Storage Solutions
Closets By Design Of Central Ontario
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Reviews for Closets By Design Of Central Ontario

Average customer rating:
8.9 10 (262 reviews)

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Rita from Elmvale
Rita from Elmvale
1 review Simcoe County, ON
10/10

Bedroom Closet

I found Closets by Design in the yellow pages and compared them to other companies. They looked like a much more professional company than the others I found. The employees were knowledgeable, tidy and very efficient. I am absolutely delighted with the closet and their service!

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Company Response

Hi Rita! We are very happy to hear that you are happy; that is always our goal!

Carla from Elmira
Carla from Elmira
1 review Elmira, ON
10/10

2 Large Closets

Closet by Designs designed 2 large closets for my bedroom. Although it was quite expensive, I am very happy with the end result and was pleased with their service. Would definitely recommend!

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Company Response

Hi Carla! Thank you for taking the time to provide us with a review. Enjoy!

M Rugelis from Markham
M Rugelis from Markham
1 review Markham, ON
1/10

Custom built in desk unit

The company did a closet for us which we were fairly satisfied with, so we decided to use them for a project of a custom built in desk unit. They began the work on this about March time and as of today the project is still incomplete. Everything looked good in the first place however the installation and execution of the job was very poor. We have had many problems with the design and installation of the desk, such as shelving which wasn't level, fittings that were incorrect and doors missing from the front. They take a long time to get back to correct the errors and we're still waiting for a completed desk. Would say only use the company if you are looking for a closet.

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Company Response

Hi there, we are sorry to hear about your bad experience. We're normally known for our exceptional attention to detail, and we regret that we missed that mark. If you would like to discuss this further, please contact our Sales Manager, Christina at 416-742-3197.

Savio from Oakville
Savio from Oakville
4 reviews Oakville, ON
1/10

Book Shelves

I purchased and paid 50% for a bookshelf to be installed around my fireplace on Feb 13'th. After receiving an initial install date of Mar 6'th, the installers finally showed up Mar 20'th (>1 month from order date). Anyway, like many of the posters on this site, the installer could not finish the job on the same day because the designer took wrong measurements or the manufacturing people cut wrong sizes (and here begins the finger pointing within their organization) ... and that was only the beginning of the issues.
Upon further review of the incomplete job, I noticed basic fundamental design flaws that I brought to the notice of Wendy with the help of pictures. These issues were:
1). The baseboard design of the bookshelf did not match the existing baseboard of the room.
2). The baseboard height of the bookshelf did not match the existing baseboard of the room.
3). The half installed closet did not sit flush against the wall.

Points 1 and 2 were specifically discussed during the design stage where the designer confirmed the bookshelf will flow with rest of the room to look as though it was built in from the start. The pictures clearly show otherwise, however during discussions with Brenda and Cathy (head of Installation), I was made to feel that I was not being honest about my discussions with the designer. Point 3 was dismissed as "clearly mentioned in the contract as uncontrollable circumstances that CBD cannot be liable for". (I reluctantly succumbed although a little caulking to show the gaps closed would have made this customer happy).
The process from making my claims with first Wendy - who didn't even know who I was 1 week after filing my claim, to Brenda - who was arrogant and provided 100% customer dissatisfaction, to Cathy (head of installation) - who is trained to say "no" to the customer was a completely frustrating experience and should not happen to any paying client.
After numerous calls (some un-returned) Cathy finally agreed to install baseboards if I provided them, because CBD "cannot source from the thousands of designs available" (my baseboard is a standard homedepot stock). This ofcourse, was without credit of their unused baseboards or other materials that were not used due to unforseen circumstances (crown moulding).
On Apr 7'th (a full 7 weeks after placing the order) Alex finally finished the job AND HE IS THE ONLY reason of me rating a 1 star as he addressed all my concerns and did not leave until I was completely happy with the outcome.
Don't use this company for the people in it clearly don't understand customer satisfaction nor care about repeat customers.

3 of 4 people found this review helpful.
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Company Response

Hi there, we are sorry to hear about your bad experience. We're normally known for our exceptional attention to detail, and we regret that we missed that mark. If you would like to discuss this further, please contact our Sales Manager, Christina at 416-742-3197.

Emmanuel from Vaughan
Emmanuel from Vaughan
1 review Vaughan, ON
10/10

3 Closets, Fireplace cabinets, Study Room cabinets, garage cabinets and flooring

We are very happy we invited Closet By Design - Barry into our house as they have added a lot to the beauty of the house. The designer was very cultured and polite, ready to listing and share ideas. The office staff I communicated with on phone were all courteous and ready to help. Thank you so much Laura for making our home a better place to live. In terms of punctuality, they were on time with all their appointments. I can also say that Closet By Design's pricing is very competitive as I did shop around before settling on Closets By Design. I highly recommend Closets By Design.

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Company Response

Hello Emmanuel...thank you for your time and we appreciate your review! Enjoy your new closets, fireplace cabinets, study and garage!

Kevin Hamlin from Collingwood
Kevin Hamlin from Collingwood
1 review Collingwood, ON
0/10

Full walk in closet. AVOID THIS COMPANY

This company is absolutely HORRIBLE. Our project was to be completed last October. It is now almost 6 MONTHS later and the have been back 4 times to fix completely shoddy workmanship. And their fixes are shoddy too! OurUnbelievable! And now they have to come back again. I am now also proceeded legally against them.AVOID T. HIS COMPANY AT ALL COSTS.

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Company Response

Hi there, we are sorry to hear about your bad experience. We're normally known for our exceptional attention to detail, and we regret that we missed that mark. If you would like to discuss this further, please contact our Sales Manager, Christina at 416-742-3197.

Sonia from Toronto
Sonia from Toronto
1 review Toronto, ON
0/10

2 built in closets

They charged $4,800 for two closets that are very poorly put together. They designer came to our house and had a sketch of what the closets would look like. They used the cheapest material and requested payment before the product was put in. This option forces you to except the poor craftsmanship as we got. I wish I had reviewed the company online before hiring this company. When I called them after the instal to complain, the owner told me it was to bad that I was not happy and they could not do anything. Do not hire this company because you will not be satisfied. Regards, owner in mono Ontario.

0 of 2 people found this review helpful.
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Company Response

Hi there, we are sorry to hear about your bad experience. We're normally known for our exceptional attention to detail, and we regret that we missed that mark. If you would like to discuss this further, please contact our Sales Manager, Christina at 416-742-3197.

Pamela
Pamela
3 reviews Aurora, ON
2/10

Kitchen Pantry

We just had a pantry installed by Closets by Design and are extremely disappointed with the service and final product. The production staff misread the plans for the depth of the unit, which caused many problems. The new depth had the unit blocking a wall intercom. Rather than correcting the problem, I was told they could move the unit down. This left us with a 3-inch gap between our wall and the unit, which we've been told will be fixed using a filler piece of MDF. We find this solution unacceptable for an error that was made on the company's behalf. We informed the company of the error and that we would like better resolution to the problem -- we are still waiting to hear back from them.

I would never use this company again as the unit looks horrible, they have not yet taken ownership for their error (I was originally told the wrong dimension was in the plan I had signed off on, which was not the case) and I have yet to see any satisfactory resolution. The final product we currently have looks like something I could have thrown together myself using materials from Home Depot -- for a fraction of the cost.

A previous reviewer was correct that they do ask for 50% of the payment upfront and are quick to have the remainder of the payment made (I was called about the final payment days before the install date).

The pictures you see in their promotional pieces in no way match the product they install. To be frank, the item looks cheap and of low quality. I would not recommend this company if you're looking for a nice quality item and/or good customer service.

UPDATE: After several calls to the company the errors for the pantry have been corrected. An installation manager came out to the house and reviewed the pantry and offered suggestions for how to fix the unit. He presented the options to staff at the company and they rebuilt the unit with the correct measurements.

There were still some issues with the unit after the corrected version was installed. The issues include: they did not drill the correct number of holes down for some adjustable shelves, which leaves us unable to lower the shelves as much as we had planned; the scribe piece to fill any gaps by the wall looks quite cheap and was not securely fastened; shelves in the middle of the unit bow under the pressure of items placed on the shelf; and some holes for the adjustable shelves were badly drilled and were hidden by white stickers we did not notice until after the installation people had left.

Communication seems to be a problem with the company. The installation manager said the production staff noticed some oddities in the designer's plans but they do as the designs tell them and don't question them. This company would greatly benefit from having a quality control person working with them who understands both design and production. This could eliminate some problems if someone was reviewing the plans and noting any discrepancies or possible design flaws.

If I were to do this over again, I really don't think we would have used this company. There were too many problems that took too long to resolve. Plus, the end product is still not as I had fully envisioned. For closets the company may do alright, but I don't think they are well suited for creating large structures in a very public space of your home.

Review has 1 previous version
6 of 6 people found this review helpful.
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Company Response

Hi there, we are sorry to hear about your bad experience. We're normally known for our exceptional attention to detail, and we regret that we missed that mark. If you would like to discuss this further, please contact our Sales Manager, Christina at 416-742-3197.

Shemina Keshvani from York
Shemina Keshvani from York
4 reviews York, ON
0/10

Closets and installation

So far, my experience with Closets by Design, Barrie (which services Toronto), has been horrible. I would never recommend them to anyone. They came last week to do an install for 3 closets. So far nothing is finished. One of the closets was measured incorrectly by the Designer, Gurdy, and so they left the materials in my living room and said they would come back. I've spent over $1000 prepping the closets for them. The ones that they did install are poorly finished. I can't seem to get them to return my calls. They are avoiding me and don't seem to want to come back to finish the work. My clothes are in my living room. I have no drawers and who knows how long this will continue.

2 of 3 people found this review helpful.
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Company Response

Hi there, we are sorry to hear about your bad experience. We're normally known for our exceptional attention to detail, and we regret that we missed that mark. If you would like to discuss this further, please contact our Sales Manager, Christina at 416-742-3197.

tiffany from Toronto
tiffany from Toronto
2 reviews Toronto, ON
0/10

Built In Walk In Closet

What a horrible experience!! Paid for these amazing designs, and this team has been here 7 times and still cannot install them! They are really great at avoiding any communication with their clients at all. They do not respond via email or telephone. When they decided to call back days later, they are rude and ignorant. The service manager likes to speak over you. They installed the closets incorrectly and refused to return for 3 weeks later to fix it! AND THEY DIDN'T EVEN FIX IT!!! They are so bad, at one point during this experience I was project managing their communication EVEN BETWEEN EMPLOYEES!! They cut out my base moulding for no reason, and I am left with giant visible holes all over my walls, from removing the first installation. They've ripped my newly painted dry wall by trying to jam in the wrong size boards into my closet. They were in my home for 8 hours today and did not complete the closet as promised (again). The amount of time spent babysitting these teams, waiting for their arrival on site, checking in, trying to follow up with the owners and managers, having every experience be stressful, bullied, and feeling left abandoned is not worth any amount of money. I have no idea why anyone would ever pay for this, I am here to warn anyone thinking of using this company. DO NOT USE THIS BRANCH!! I still do not have a completed closet.

4 of 5 people found this review helpful.
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Company Response

Hi there, we are sorry to hear about your bad experience. We're normally known for our exceptional attention to detail, and we regret that we missed that mark. If you would like to discuss this further, please contact our Sales Manager, Christina at 416-742-3197.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Closets By Design Of Central Ontario

Serving all of central Ontario from The Muskokas -Peel Region- York Region - Dufferin Region -Simcoe Region - Georgetown -Milton , Closets by Design is the industry leader in custom manufactured organizational systems. We design, build and install custom closets, garage cabinets and flooring, home offices, laundries, pantries, and much more. From our no obligation in-home consultation, custom tailored designs, and the highest quality canadian product construction, our products offer the best value in the industry. Check us out at barrie.closetsbydesign.com.

CATEGORIES
Closet & Storage Solutions, Home Office Renovation, and Garage Design & Organization
PRODUCTS
Closets - Office- Garage - Laundry room-Pantry- Entertainment units -Murphy Beds -Garage flooring - book shelves - mudroom - entry way-and any
WEBSITE
http://barrie.closetsbydesign.com
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
40
PAYMENT METHOD
Visa /MC/Cash/Etransfer
MEMBERSHIPS
BBB, CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
500
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime
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