Closets By Design Of Central Ontario

Closet & Storage Solutions
73 Saunders Road Barrie ON L4N 9A7
Write a Review
Write a Review
Website
HomeStars
Closet & Storage Solutions
Closets By Design Of Central Ontario
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

90%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 2 timesBest of 2021winner 2 times

Reviews for Closets By Design Of Central Ontario

Average customer rating:
8.9 10 (262 reviews)

Sort by

cassandra.h
cassandra.h
1 review Hawkestone, ON
10/10

Custom closet

Contractor was very courteous, made sure we were happy with the work at different stages. Closet turned out beautifully!

Was this review helpful?
Company Response

Hi Cassandra. Thank you so much for allowing us into your home. We are so happy that you are pleased and yes, your project turned out beautifully!

bnitchke
bnitchke
2 reviews Brampton, ON
0/10

Master en suite closet

1) designer designed an unpractical closet - there are empty spaces between some of the units. company would not resolve after we had signed off on the drawings.
2)on installation day, closet drawers were not cut by the manufacturer properly (shelves were the wrong sizes) and some of the pieces were missing - closet only about 50% installed on installation day.
3) WORST customer service - nothing offered to offset our frustrations other than a small holdback.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for your time. We appreciate that you invited us back to correct the issues and are very glad that your new office went in with any glitches. As we tried to share; sometimes in the world of manufacturing things are beyond our control. Again, thank you for welcoming us back.

Private User in Mississauga
Private User in Mississauga
1 review Mississauga, ON
1/10

Walk-in Closet

Do not use their services. The final product design was completely the opposite of what the designer had initially drawn. The designer had left the company when it was time for installation. They were supposed to deliver a jewelry drawer with a lock but provided one without one. A shelf was to be installed which took them 1 month to do so. The installers were good but the customer service is not good. Scheduling a time with them was a headache. Will not recommend it to anyone.

Was this review helpful?
Company Response

Hi there, we are sorry to hear about your bad experience. We're normally known for our exceptional attention to detail, and we regret that we missed that mark. If you would like to discuss this further, please contact our Sales Manager, Christina at 416-742-3197.

Private User
Private User
Private User reviews Mississauga, ON
2/10

Master Ensuite closet, laundry room cabinets

The closets are good quality and look great.
The management of the project was very bad. it took 6 visits to get it installed and all parts complete. one man was sent for a two man job, so had to come back. the fronts of the drawers were perforated with nails so had to be replace. the replacement parts took two visits as they sent the wrong replacement. the belt rack was missing. The screw hole covers were missing. each of these took another visit. one booking they didn't show up. Always blaming someone else at the company, very unprofessional. Recommend using a company that knows what they are doing.

Was this review helpful?
Company Response

My name is Paula and I am in the Customer Care Department. If you’d like to discuss this further, please contact me at customerservice@cbdbarrie.com.

Thank you!

Private User
Private User
Private User reviews Orillia, ON
0/10

Simple closet

This company is the worst. STAY AWAY!
They have the worst costumer service and the product quality is barely average. The final product looks cheap. Definitely not worth it.
They will be very attentive until they collect full payment.
First off, know that the "free consultation" takes about four hours! An we didn't have a walk-in or anything massive. After 6 weeks of waiting (they collect half the payment on the day of the quote), they installer came and installed our closets. The pieces were dirty and with lots of glue on them. Two of them were cut wrong and one was missing altogether. A second installer came the next day and "finish" the job. Yet, one of the front doors was chipped, two drawers didn't close properly, and the tie racks weren't installed because "they wouldn't clear the door". The installer took them back with him. I have been calling every day for a week, for a refund of the racks (I've lost hope on all the other "details"). I've spoke to the sales manager, Christina, and she just points fingers and says she's going to call me back (when she actually speaks to me, half the time the transfer me to her voicemail or ask me to leave a message). Needless to say she never calls back. I'll keep calling...
I don't understand. It's so easy to keep the customer happy and provide honest service. And it's not like good customer service will hurt their bottom line.
This is supposed to have lifetime warranty... I doubt very much they'll ever honour it.
Very bad service, below average product for the enormous price tag. Go to Lowes or Home Depot and buy it for less than half the price. What a rip off of a company. Very very unprofessional. Stay away!

Was this review helpful?
Company Response

My name is Paula and I am in the Customer Care Department. If you’d like to discuss this further, please contact me at customerservice@cbdbarrie.com.

Thank you!

Ken.
Ken.
1 review Vaughan, ON
8/10

Beautiful Reach In Closets 10933

Very satisfied. Great customer service. Nice people to work with. No hesitation in recommending them.

Was this review helpful?
Company Response

Hi Ken, thank you for your review! Please reach out when you have another project for us to work on together.

Janet from Orillia
Janet from Orillia
1 review Orillia, ON
10/10

2 Bedroom closets

I found Closets by Design online. After an initial meeting with a designer I decided to go ahead with the work. Unfortunately there were a few minor issues with the design of the closets, however the carpenters were very skilled and knowledgeable and worked out solutions very quickly to a high standard. The overall experience was smooth and very efficient! Very happy customer!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Janet! We thank you for your review. Enjoy!

Joanna from Toronto
Joanna from Toronto
1 review Toronto, ON
10/10

4 Walk in closets

I was extremely lucky to find Closets by Design. Everything from first contact to final installation was excellent. Very pleased with the finished closets. Have already recommended to friends and family.

Was this review helpful?
Company Response

Hi Joanna! Thank you for your review. We appreciate your support. Our deepest thanks!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Closets By Design Of Central Ontario

Serving all of central Ontario from The Muskokas -Peel Region- York Region - Dufferin Region -Simcoe Region - Georgetown -Milton , Closets by Design is the industry leader in custom manufactured organizational systems. We design, build and install custom closets, garage cabinets and flooring, home offices, laundries, pantries, and much more. From our no obligation in-home consultation, custom tailored designs, and the highest quality canadian product construction, our products offer the best value in the industry. Check us out at barrie.closetsbydesign.com.

CATEGORIES
Closet & Storage Solutions, Home Office Renovation, and Garage Design & Organization
PRODUCTS
Closets - Office- Garage - Laundry room-Pantry- Entertainment units -Murphy Beds -Garage flooring - book shelves - mudroom - entry way-and any
WEBSITE
http://barrie.closetsbydesign.com
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
40
PAYMENT METHOD
Visa /MC/Cash/Etransfer
MEMBERSHIPS
BBB, CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
500
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.