A few months ago I realized we needed to replace the whole roof on our home, which has three dormers and a flat roof on the third floor, and is complicated - not a simple job.
I had plenty of free time because of the pandemic, so I did a lot of research, aiming to choose the best company.
I checked Homestars to scan for the best rated roofers, then read all the reviews for the top 10 companies. Integrity Roofers had the best scores, and consistent customer comments about being completely satisfied with the work. Other roofers had dissatisfied customers.
I got quotes from five companies. Four of them came, looked at the roof briefly, and gave me a quote on the spot with little mention of guarantees for their work.
Shay from Integrity Roofers came, looked at the roof carefully then showed me the satellite images they had of our roof - including the details of our dormers, flat roof and other special issues. The next day he emailed me a 12 page quote. It laid out all the specifics of the certified materials they would use (waterproof underlay for the whole roof, ice and water shield, etc). It also included several special items that I had flagged for them to ensure we agreed on –EG choice of flashing in different areas, roofing around our chimney, drainage, and joint with eavestroughs.
A 50 year warranty was included, directly from Certainteed, the manufacture of the shingles, that can be transferred to another owner if we sell our house.
Their price was lower than the average of the other four quotes I got, and their attention to detail and to a high-quality end result was substantially better than the other companies. They offered an upgrade to the top line of shingles for an extra $500, and we chose that option.
They waited for clear weather to schedule us in, and completed the work in two days with a superb end result. They went well beyond my expectations for every aspect of the job. We are delighted with our roof - the upgrade shingles look beautiful.
They delivered on every detail I had flagged before the job, and took plenty of time at the end to ensure everything was right. They sent a 2 man crew the following day to finish up the flashing and a couple of things I wanted completed a certain way.
Integrity Roofers are totally dedicated to getting everything right. They were clear with me that they would do whatever it took for me to be completely satisfied. In my opinion they are the best roofers in the GTA, with prices that are competitive, and guaranteed peace of mind for 50 years.
- Company Response
Thank you for taking the time to leave such a wonderful review. We are incredibly grateful to have your support and recognition during this unprecedented time. Our company values customer satisfaction as a top priority and our team is dedicated to providing exceptional service, looking forward to serving you again.