The initial quality of work was poor and needed to be re-done more than one time. Although the owner was happy to make things right, I don't feel that as the customer it should be my place to be the expert and point out what was done wrong.
- Approximate cost of services:
- $3,500.00
- Company Response
Dear Private User,
Thank you for your feedback. In order to properly address your concerns, we warmly invite you to identify yourself on this platform, or by reaching out to one of our representatives.
At Integrity, we sincerely pride ourselves on our high standard of customer service and quality control.
If your case is the one we believe it is, we first wish to fully acknowledge your remarks.
When it comes to roofing, we must distinguish between quality workmanship and taste in visual appearance. We feel it important to point out that this specific issue was not with the calibre of our work, but a matter of aesthetic preferences, which can vary greatly from one client to another. We aspire to meet our client’s ideals on all fronts. For this reason, our company owner had the job redone to align with your preferred design, colour and shape. We sincerely hope that this was accomplished to your liking. We are always prepared to go the extra mile to ensure full customer satisfaction. If anything further remains unresolved, please be sure to contact us,
Thank you and kindest regards,Integrity Roofers Team