Jtl Alarm & Surveillance

Alarm Systems
Edmonton AB T6B
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Jtl Alarm & Surveillance
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Reviews for Jtl Alarm & Surveillance

Average customer rating:
9.9 10 (159 reviews)

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Cindy from Edmonton
Cindy from Edmonton
3 reviews Edmonton, AB
10/10

Second Time Is A Charm!

Long story short, my first home was secured by JTL Alarm and now in my new home, it remains the same. Since day one of my installation with Dolby at my old home, he provided much information, advices and customer service that was truly from his heart; ensuring his clients felt safe in their own homes, and even for businesses. He always abide by this one rule and never faltered. Even when he is unable to make it for installations or to evaluate any issues/problems, he would send out his entrusted colleagues to take care of it. We understand he cannot do it all! Also, he would contact me to ensure if the issues/problems were resolved and if there are any other concerns. The followups he does is an action that shows you his compassion for his clients and it is not about gaining any monetary means of any sort.

His technician Bob, was and always have been amazing and a wonderful delight when he was sent to resolve issues in my home or currently, to install my security system in the new home. Through my experience, I noticed that he also portrays the same mentality and he does want to do the best install he can: a bit more seamless and not an unsightly installation. I also know, nothing is perfect in life so mistakes can happen too, as none are intentional. His competency to how do things and integrate all wiring into the home are a nice touch. Bob is also understanding and listens if you wanted to place a panel a certain height, and he makes suggestions just to give you options.

In my second home, Dolby provided a bit more security for myself with an outdoor/indoor camera and an automatic light switch for outside, in which, I can control all in the Alarm.com app on my phone. His recommendations definitely provided a more secure feature to my home and I feel very safe because I am able to easily monitor things myself if I am away from home or not. I am VERY HAPPY with my system and the new features he implemented. Bob was my installer once again, and although it was a bit of a process, it was not the fault of the installing. There was a bit of difficulty connecting the sensors to the alarm surveillance team; however, Bob was persistent to ensure all were connected accordingly. He was great with this installation, and his patience and endurance was appreciated, especially when the weather was a bit chilly having to install the outdoor camera.

Overall, I have been with JTL Alarm for about 6 years, going on 7, and I have never regretted it. They truly provide the best service, and even the surveillance team is amazing when the alarm system goes off. They contact you right away to ensure you are okay or if you need assistance. I guarantee that if you want a secure and safe feeling in your home, JTL Alarm is a top notch choice! Dolby and his team have been amazing, even my sister has been very happy to have them too as her security measure. I thank Dolby and his team for not only providing a great customer service, but also for truly caring about the safety of his clients as people and not for profiting. Definitely give them a try and hopefully, as new clients, you will feel secure and grateful for this amazing team.

Approximate cost of services:
$0.00
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Company Response

we are grateful that you left a comment here for your recent positive experience with JTL security. we will keep with with excellent work to service you and family. if there are anything else that we can do better please don't hesitate to call, at this holiday season we will wish you the happiest and safest time.

Private User
Private User
0 reviews Edmonton, AB
10/10

JTL security

Totally satisfied with Dolby’s service, always helpful, and on time. Will do whatever for us to make it work

Approximate cost of services:
$55.00
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Jean in Toronto
Jean in Toronto
1 review Thorsby, AB
10/10

Home security system

Prompt install of new codes and review for me of how security system works. Changed out all batteries and tested new system, made sure I understood how it all works.

Approximate cost of services:
$110.00
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Company Response

Hi Jean, much appreciated your time and nice words here to express your satisfaction, your peace if mind is the reason that we work hard, please be advised that we are always there for help, Bob and whole team will appreciate your feedback on this website.

Elizabeth in Sherwood Park
Elizabeth in Sherwood Park
9 reviews Sherwood Park, AB
10/10

Setting up an existing security system

Dolby is an amazing guy! I had just purchased a home and it had an existing alarm system which I wanted to activate. Dolby came over within a day of me contacting him and set up the system for me, including a new key pad. He took the time to explain everything to me (a lot of time, as I'm not tech savvy!)
.
About a month later, I had questions and he came over within 45 minutes of our phone conversation! Yesterday, I had another issue with the system. I called him and he fixed it at his end within 15 minutes!

I highly recommend this company. Dolby listened to my needs and put in a system that was right for me. Many, many thanks Dolby!

Approximate cost of services:
$52.00
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Company Response

great to hear that your have been satisfied with JTL security,we hope you enjoy the peace of mind that we have delivered. Thank you again Liz and please don't hesitate to let us know if there is anything that we can do to make you feel safer and easier with your life.

Linda & Tony in Edmonton
Linda & Tony in Edmonton
1 review Edmonton, AB
10/10

Home Alarm Install

We have used JTL Alarm for over 3 years and have been thoroughly satisfied with the owner Dolby and his team. He has always been prompt to respond to any of our concerns or queries. Dolby's knowledge of the security business and technical information is excellent. Since he is based in Edmonton, any inquiries we have, the response we receive is immediate with Dolby himself and not with an answering service. We highly recommend JTL.

Approximate cost of services:
$50.00
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Company Response

Much appreciated your kind words here, at JTL security, providing the prompt and quality service is the number one priority. Our team is making every effort to make sure the peace of mind from our security system is there 24 hours a day and 7 days a week for you and your families.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Great Service

Great service getting a modem going again that wiped the port forwarding setting for my alarm system. They got back to me right away and remote trouble shorted and had us up and running in no time.

Approximate cost of services:
$150.00
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Company Response

wow!  Thank you so much for this great 10-star review. We really appreciate you being a loyal customer and helping to share the word about us.  We’re here for you anytime

Private User
Private User
Private User reviews Spruce Grove, AB
10/10

product but mostly service

Wow, I realize that most equipment from most security companies are similar. But after negotiating with 2 different companies, asking a lot of questions & generally getting all my questions answered. I was blown away by Dolby's knowledge, patience and willingness to go above and beyond. He was helpful, he took his time and gave me extras, that I either didn't think about or negotiated on the contract. Look, any company can offer you a product, but what I really want is SERVICE! I've had a security systems, in my last home (different company), before but I was always frustrated with the poor service.
It's a new day, I look forward to a long relationship with Dolby and JTL, cheers, man, bob.

Approximate cost of services:
$80.00
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Company Response

Hi, Bob, we are so glad to hear that you’re enjoying the peace of mind that JTL Alarm and Surveillance has provided and appreciate greatly your time to leave this wonderful review. At this special and challenging time, JTL and our team work hard to make sure top-notch products and unparalleled service are delivered in time, we wish you and families stay well and safe, thank you again.

Dustin in Edmonton
Dustin in Edmonton
0 reviews Edmonton, AB
10/10

New panel, T-stat and setup

I was having technical and service problems with Counterforce. I looked around on the web and saw that JTL had good reviews. Dolby replied to my inquiry very quickly and was patient while i broke out of my contract with Counterforce. Once that was clear they had my new panel and service set up in a matter of a couple of days. The installation looks very professional and is so much higher quality than the previous installation.

Approximate cost of services:
$1,500.00
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Company Response

Hi Dustin, we are thrilled that you loved the new security system we have installed for you!  JTL thrives to be the best security service provider in your neighborhood.  Be advised that our staff are always there to help and, at this special time, we wish you and families stay safe and healthy, thank you again for your good notes here.

Gary
Gary
0 reviews St. Albert, AB
10/10

Home alarm install

We just had Dolby and his team install our home alarm system, they were professional and knowledgeable, I would highly recommend them, they even followed up and came again to make sure that I knew how to operate the system and change settings that I needed.

Approximate cost of services:
$50.00
1 of 1 people found this review helpful.
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Company Response

Thank you, Gary, we are happy to hear that you are satisfied with our services, as team, we are always there to help, take it easy.

Cindy from Edmonton
Cindy from Edmonton
3 reviews Edmonton, AB
10/10

Thank you for

JTL was my first security system installed in my new home (at that time) and they will also be the last. I likely was not thinking when I switched from JTL to another security company, who came by door-to-door. This salesman made it sound great - upgraded panels/interface, and throwing in some features and just like that, I switched over in one evening! At first, the thought of trying something new with many upgrades was cool, but when it all sets in, it was not the best choice I made that night. You get pressured to commit without thorough thinking when it comes to these door-to-door situations (which I think that is their tactics). Also, I didn't receive a copy of my contract/welcome package and you feel as though you have to ask for your own things when all these documents/information should have been provided in the beginning...it made me distrust the company and not feel the security I needed. I was stressed over the switch until I had a good talk with Dolby. He brought sense back to myself and now I am fully committed to JTL. Dolby was very understanding of the situation and he knows how things like this happens. He will always want is best for his clients in both safety and to feel confidence in their home and with the systems being used. That same evening I spoke to Dolby, I cancelled the other security company asap and had them retrieve their equipments. I arranged with Dolby to reinstall their equipment back in, and with a few upgrades, and I felt the weight has been lifted off my shoulders. Bob, the technician, was great as always. He installed the equipment with ease and resolved minor issues without stress. He ensured all the equipments were working as a whole system and without much mess. He also provided step by step information of how to use the panel, ensure things were up on my end such as the app and online, and answered all my questions. Although it took a while for everything, nothing seemed painful because Bob was pleasant to talk to and he had a fabulous sense of humor. Due to my experience with both Dolby and Bob (my second time around), it feels you develop a sense of bond and trust - being valued as a client but also, as a individual that mattered to them. They are top notch and amazing, and I do highly recommend them when it comes to your own safety (and not just the cool gadgets you'll get for your home.) They are there for your life and security and so far, I know you can definitely entrust them to make things right for you and your loved ones, without pressure. Thank you so much Dolby, Bob and the rest of the JTL team. I am happy to be a part of the JTL family again. I feel very secure to know that my loved ones and I are getting the protection and safety we need.

Approximate cost of services:
$0.00
1 of 2 people found this review helpful.
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Company Response

Hi Cindy, jtl team appreciate that you could spend time and share your happy experience here. we all understand security industry has been changing a lot and sometimes it is hard for any of our clients to make the right decision. we can not make everyone happy, but keeping up with new technologies, educating our client to take advantage of any values we deliver and responding quick enough for any concerns or requests are our team's every day effort.
it has been definitely a pleasant experience to be able to see you back. we are always there for you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Jtl Alarm & Surveillance

JTL is a security practice which has been providing business and residence security solutions specialized in Burglary Alarm System; CCTV Security Camera System; Mega-pixel IP Surveillance system; Card Access Control Systems; Audio/ Video System with exceptional quality products, professional installation, training , Home Automation, Light Control, Alarm Control, Garage Opener, ...
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