Dolby is excellent, really knows the products and tech. Fantastic. Very helpful in any service request as well.
Thank you for sharing your good experience with JTL Security. Your security is our business. Enjoy the peace of mind and have a nice day.
I am Very Impressed with JTL Alarm & Surveillance
the Excellent Level of Customer Relations and Customer Service Is Best In Class.
They Were Able to Take Care Of Our Primary Concerns, Help To Eliminate Any Vulnerabilities Or Weak Links.
We Now Have Peace ☮️ Of Mind And State Of The Art Security For Our Family, As well as out Business.
Thanks Again Dobly Song and JTL Family.
We Appreciate your Support.
much appreciated for your time spent leaving us a feedback about your satisfaction, Richard, If there is anything we can do better to make your home more secure please don't hesitate to let us know. all your best.
Long story short, my first home was secured by JTL Alarm and now in my new home, it remains the same. Since day one of my installation with Dolby at my old home, he provided much information, advices and customer service that was truly from his heart; ensuring his clients felt safe in their own homes, and even for businesses. He always abide by this one rule and never faltered. Even when he is unable to make it for installations or to evaluate any issues/problems, he would send out his entrusted colleagues to take care of it. We understand he cannot do it all! Also, he would contact me to ensure if the issues/problems were resolved and if there are any other concerns. The followups he does is an action that shows you his compassion for his clients and it is not about gaining any monetary means of any sort.
His technician Bob, was and always have been amazing and a wonderful delight when he was sent to resolve issues in my home or currently, to install my security system in the new home. Through my experience, I noticed that he also portrays the same mentality and he does want to do the best install he can: a bit more seamless and not an unsightly installation. I also know, nothing is perfect in life so mistakes can happen too, as none are intentional. His competency to how do things and integrate all wiring into the home are a nice touch. Bob is also understanding and listens if you wanted to place a panel a certain height, and he makes suggestions just to give you options.
In my second home, Dolby provided a bit more security for myself with an outdoor/indoor camera and an automatic light switch for outside, in which, I can control all in the Alarm.com app on my phone. His recommendations definitely provided a more secure feature to my home and I feel very safe because I am able to easily monitor things myself if I am away from home or not. I am VERY HAPPY with my system and the new features he implemented. Bob was my installer once again, and although it was a bit of a process, it was not the fault of the installing. There was a bit of difficulty connecting the sensors to the alarm surveillance team; however, Bob was persistent to ensure all were connected accordingly. He was great with this installation, and his patience and endurance was appreciated, especially when the weather was a bit chilly having to install the outdoor camera.
Overall, I have been with JTL Alarm for about 6 years, going on 7, and I have never regretted it. They truly provide the best service, and even the surveillance team is amazing when the alarm system goes off. They contact you right away to ensure you are okay or if you need assistance. I guarantee that if you want a secure and safe feeling in your home, JTL Alarm is a top notch choice! Dolby and his team have been amazing, even my sister has been very happy to have them too as her security measure. I thank Dolby and his team for not only providing a great customer service, but also for truly caring about the safety of his clients as people and not for profiting. Definitely give them a try and hopefully, as new clients, you will feel secure and grateful for this amazing team.
we are grateful that you left a comment here for your recent positive experience with JTL security. we will keep with with excellent work to service you and family. if there are anything else that we can do better please don't hesitate to call, at this holiday season we will wish you the happiest and safest time.
Prompt install of new codes and review for me of how security system works. Changed out all batteries and tested new system, made sure I understood how it all works.
Hi Jean, much appreciated your time and nice words here to express your satisfaction, your peace if mind is the reason that we work hard, please be advised that we are always there for help, Bob and whole team will appreciate your feedback on this website.
Dolby is an amazing guy! I had just purchased a home and it had an existing alarm system which I wanted to activate. Dolby came over within a day of me contacting him and set up the system for me, including a new key pad. He took the time to explain everything to me (a lot of time, as I'm not tech savvy!)
About a month later, I had questions and he came over within 45 minutes of our phone conversation! Yesterday, I had another issue with the system. I called him and he fixed it at his end within 15 minutes!
I highly recommend this company. Dolby listened to my needs and put in a system that was right for me. Many, many thanks Dolby!
great to hear that your have been satisfied with JTL security,we hope you enjoy the peace of mind that we have delivered. Thank you again Liz and please don't hesitate to let us know if there is anything that we can do to make you feel safer and easier with your life.
We have used JTL Alarm for over 3 years and have been thoroughly satisfied with the owner Dolby and his team. He has always been prompt to respond to any of our concerns or queries. Dolby's knowledge of the security business and technical information is excellent. Since he is based in Edmonton, any inquiries we have, the response we receive is immediate with Dolby himself and not with an answering service. We highly recommend JTL.
Much appreciated your kind words here, at JTL security, providing the prompt and quality service is the number one priority. Our team is making every effort to make sure the peace of mind from our security system is there 24 hours a day and 7 days a week for you and your families.
Great service getting a modem going again that wiped the port forwarding setting for my alarm system. They got back to me right away and remote trouble shorted and had us up and running in no time.
wow! Thank you so much for this great 10-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime
Wow, I realize that most equipment from most security companies are similar. But after negotiating with 2 different companies, asking a lot of questions & generally getting all my questions answered. I was blown away by Dolby's knowledge, patience and willingness to go above and beyond. He was helpful, he took his time and gave me extras, that I either didn't think about or negotiated on the contract. Look, any company can offer you a product, but what I really want is SERVICE! I've had a security systems, in my last home (different company), before but I was always frustrated with the poor service.
It's a new day, I look forward to a long relationship with Dolby and JTL, cheers, man, bob.
Hi, Bob, we are so glad to hear that you’re enjoying the peace of mind that JTL Alarm and Surveillance has provided and appreciate greatly your time to leave this wonderful review. At this special and challenging time, JTL and our team work hard to make sure top-notch products and unparalleled service are delivered in time, we wish you and families stay well and safe, thank you again.
JTL is a security practice which has been providing business and residence security solutions specialized in Burglary Alarm System; CCTV Security Camera System; Mega-pixel IP Surveillance system; Card Access Control Systems; Audio/Video System with exceptional quality products, professional installation, training , Home Automation, Light Control, Alarm Control, Garage Opener, Thermostat Control, Appliance Control, technical support and on-going improvement and innovation since the business was established in 2006
Our modern style security products, unparalleled service, attention to details and certified experienced professionals have made us the #1 choice for businesses, property managers and home owners in Edmonton and surrounding areas!
Contact your JTL local office at 780.328.3232 for appointment today.