the pluses: - the owner found me a client site to show an insert style that I was interested in but could not see at a local showroom
- he did not install the fireplace when he realized that the chimney needed to be cleaned and running the fireplace would smell
the negatives: - he did not include a chimney cleaning which was needed in the quote
- he did not notice a lip on the front of the existing fireplace when quoting
-he mentioned his high home star rating many many times during the quoting process - it was a bit much
-he walked away from the job without even talking to us and giving options saying he could not install the chosen insert and it should be smaller; yet the Fireplace and Patio Centre quoted and installed the exact same insert successfully and for a lower price
- Approximate cost of services:
- $7,400.00
- Company Response
Thank you for the 3/10. Could've been lower. I missed a couple of major details in quoting you which came back to bite me at the start of install. I decided to cancel because with the expense of the project, you deserved a positive experience. Sorry. I handled it badly. The Fireplace Center is an excellent company. Sent a personal note and expression of apology to Synandra and Ed, 14/2/19.
POSTSCRIPT. I received back a very gracious acceptance of my apology from Synandra. This is "old school" in a world of Facebook and Twitter. Wow. Robin Hetherington, FW.