Mac Kay Heating And Cooling

Heating & Air Conditioning
St. Catharines ON L2R
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Heating & Air Conditioning
Mac Kay Heating And Cooling
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92%

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Reviews by rating (past 12 months)

Reviews for Mac Kay Heating And Cooling

Average customer rating:
9.5 10 (185 reviews)

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Bruce Knicley from St. Catharines
Bruce Knicley from St. Catharines
1 review St. Catharines, ON
10/10

Furnace service

Today's visit by the MacKAY rep John B. was entirely succcessful. He introduced himself,explained the furnace rationale,helped with moving some materials out of the way and did a superb job ofchecking andcleaning and completing filter replacement. The service plan I purchased is proving quite worthwhile! Thanks Bruce K. St.`Catharines

Approximate cost of services:
$100.00
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Company Response

We at Mackey Heating and Cooling, thank you very much for this great shout out for John B. He is a great mechanic, that cares very much for the customers. Our customers are our family, that we take care of and this is very serious business to us. We are proud that the techs that clean your furnaces, and air conditioners, and water tanks, are doing a very thorough job so that the equipment is more efficient and lasts the length of time it should. It means the world to the work family at Mackay Heating and Cooling for this great compliment. Thank you!

Rose from Niagara Falls
Rose from Niagara Falls
1 review Niagara Falls, ON
10/10

Emergency Service

Our heating system quit during a harsh cold snap and with my daughter home with the flu I made an urgent call to Mackay. Our technician Jason showed up as planned and stayed until our system was back up in running. He was able to clearly demonstrate the problem and did not overcharge for the work. Very pleased and thank you!!

Approximate cost of services:
$112.00
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Company Response

Wow...thanks for your kind words. Jason, is a true testament, to what we are about as a work family, and company. At Mackay Heating and Cooling, we truly care. We do our best to keep our prices as fair as we can. At Mackay Heating and Cooling, your urgent call is our urgent call to get to you. We take this very seriously. We thank you for taking the time to write this shout out. From Mackay Heating and Cooling, to you....hope your daughter made a speedy recovery!!!

Denise Chan from St. Catharines
Denise Chan from St. Catharines
1 review St. Catharines, ON
10/10

Heating

I would like to give a big 'Thank you' to Fred Poivier who was sent to fix our furnace by Mackay Heating. Fred had mentioned that the weather was bad in his area, but he really wanted my family to have heat in this cold weather on the New Year's eve. He came and fixed it. Even though the charge was quite a bit to us, but he was liked a friend and showed concern to his customers and people. He had a warm and sincere attitude all through the 4 hours in our little furnace room. We had experienced 2 cold nights, it was not a good feeling at all. We could not leave the house to stay in a hotel because we needed to keep an eye on the water problem in the basement. I also wanted to thank Mackay heating's office that they ordered the part for us as soon as they could. Thank you for saving my family and our 2 little hamsters. They were hiding in my pockets for 2 days without moving. I thought they were not going to make it. Anyways, thanks everyone!

Approximate cost of services:
$820.00
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Company Response

At Mackay Heating and Cooling, we care for you like our own family. That is not just something we say but something that we do. As you saw from Fred, who lives in Fort Erie, who went from there, to st catharines to help you. The techs are extremely caring and ethical. As far as the price goes, we ourselves do our very best to keep the costs as low as possible, however, some thing's we just cannot control due to what it costs us to purchase so we have the parts needed to fix, furnaces, air conditioners. We can give you the best of the best is service, guarantees, and owners that will take your call if you ever need them. Everything that is done in your home, by Mackay Heating and Cooling is guaranteed, and backed by the entire company. Thanks for your wonderful words, and we are really happy that the 2 little hamsters made it through the cold. The Mackay Heating and Cooling Family all love animals, so that news makes us really happy.

Norman S from Niagara Falls
Norman S from Niagara Falls
1 review Niagara Falls, ON
10/10

Heating Service

The technician who came to our house, John B was very personable. He was scheduled to arrive between 9-12. There was a chance he was going to arrive late, so the company called us to let us know, but he ended up showing up on time. He offered a suggestion of easy maintenance to avoid costly repairs to our heating unit in the future. We had a great experience with them, and will deal with them again.

Approximate cost of services:
$178.00
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Company Response

The team at Mackay Heating and Cooling, which is more like a work family, actually, are very passionate and caring about your home. It is like our own homes. The office staff who support the techs, and watch how their day is going, care that you are waiting. As you can see, our inside team, called and let you know, just in case. We have all been waiting for someone at our own homes and we want to ensure you have a great experience from phones to the tech visit and his work. At Mackay Heating and Cooling, we are proud to work this way, and johnny is so respectful of our customers. Thanks so very much.

Terry from Woodbridge
Terry from Woodbridge
1 review Woodbridge, ON
10/10

annual furnace maintenance & parts plan

We have dealt with mackay heating for more than ten years. We have found that their techs are very friendly, courteous and willing to answer any and all questions. Today we had Adam come to the house to service our furnace. He did an outstanding job and answered some concerns I had. The furnace is running much better. Adam was on time and left the work area spotless

Approximate cost of services:
$290.00
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Company Response

This is a wonderful shout out for Adam and we are so happy to hear this. Mackay Heating and Cooling has been around for over 45 years. It has changed owners, and has infused six years of even more training, more equipment, a commercial division, constant meetings and conversations to always keep on top of the changing equipment and updates. Mackay Heating and Cooling is still a family run company. Our techs are very well educated, and as you saw from Adams' performance, we truly care. Thanks again

Andrew Hickinbotham from St. Catharines
Andrew Hickinbotham from St. Catharines
1 review St. Catharines, ON
9/10

Furnace Repair

My furnace was cutting out periodically. The problem was not straight forward and required a lot of trial and error testing. Jason was very sincere and took his time to explain everything. He stayed beyond the normal length of time for a maintenance call and it was appreciated.

Approximate cost of services:
$700.00
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Company Response

Our techs at Mackay Heating and Cooling are very proud of their diligence and their passion for this industry. They work very hard, and we are very very proud as company and a work family. We appreciate this shout out very much. Jason is one of these great techs . Thanks so much

JoAnn Theobald from St. Catharines
JoAnn Theobald from St. Catharines
1 review St. Catharines, ON
10/10

Furnace repair

Coldest day of the year and no heat this afternoon. Andrew came within a few hours, quickly identified the problem, found the needed part and fixed the furnace.
Excellent service.

Approximate cost of services:
$560.00
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Company Response

Wow....thanks so very much, from all of us here, at Mackay Heating and Cooling !!!! Andrew is a talent that we are thrilled to have added to the work family. He had been out during that cold snap from early morning right to 4AM , two nights consecutively!!! Then, as the cold weather had us in the grips of a nasty chill...Andrew was out there, and the techs, including, Andrew got to every single call for help. They are great...and the owners could not be happier that the team has acquired another great player.

Larry Horne from St. Catharines
Larry Horne from St. Catharines
1 review St. Catharines, ON
9/10

water heater

Our water heater flooded part of our basement on a Friday aft. Peter Hillman came at 5pm, assessed the situation, gave us all the options and had a replacement installed first thing Monday morning.
Our furnace did not come on at the beginning of the season and Mackay dealt with it (3 hours of work)quickly. WE GOT A FURNACE CLEANING INCLUDED AS PART OF THE DEAL

Approximate cost of services:
$900.00
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Company Response

We are highly dedicated to the very best care we can give you, here at Mackay Heating and Cooling. Peter Hillman, has been a loyal, talent technician and salesperson. He works extremely hard, and is a great representation of what we aspire to be in a person who is part of the Mackay Heating and Cooling Team. I am so happy that this work was able to be done so quickly, and that you were not inconvenienced for too long. Thanks, from all of us here at Mackay Heating and cooling. We love to hear back from our amazing customers. All feedback is highly valued.

Ross Williams from St. Catharines
Ross Williams from St. Catharines
1 review St. Catharines, ON
10/10

Furnace maintenance

MacKay has looked after my furnace for a number of years. The service has always been great and I feel comfortable knowing that I will not be left in the cold. Adam did the latest cleaning and inspection and as always did a professional job..

Approximate cost of services:
$250.00
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Company Response

Thanks for that great compliment! We are a dedicated group at Mackay Heating and Cooling. You are never left in the cold, ever !!!! This is exactly the impression we would like you to have! Adam is one of our trusted technicians, who is very very caring. All our techs are extremely ethical and passionate about what they do. IT is with great care, that the owners, at Mackay Heating and Cooling, choose who works in the company. Thrilled that you are having a great experience such as this one. Thanks for the compliment from all of us at Mackay Heating and Cooling

Sylvain Louchez from St. Catharines
Sylvain Louchez from St. Catharines
1 review St. Catharines, ON
8/10

Home Heating and A/C

We had a new humidifier installed a year ago and it didn't work. Although it took several visits to troubleshoot, the MacKay technicians never gave up and the problem was resolved. Thank you.

Approximate cost of services:
$500.00
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Company Response

The work family at Mackay Heating and Cooling, never give up!!! It is a team of passionate, caring, ethical, honest, educated techs,support staff and salesperson, that love what they do, and they are determined to be the very best. At Mackay Heating and Cooling, there is always some conversations about various troubleshooting issues and what they can learn, and continue their education. We are relentless in our pursuit of excellence at Mackay Heating and Cooling. We thank you again for this shout out for our work family.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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