Constant Home Comfort

Heating & Air Conditioning
2-201 Don Park Road Markham ON L3R 1A7
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94%

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Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Constant Home Comfort

Average customer rating:
9.5 10 (388 reviews)

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Gary w from Scarborough
Gary w from Scarborough
1 review Scarborough, ON
10/10

furnace + ac + humidifier

Sales: Cary provided detail and frankly options for me to decide the right package for my 35 years old house. And the price was reasonable comparing with other companies.

Installation : Jason and his partner worked almost all day to install those three pieces . They worked very hard , professional and friendly. They kept the site very clean and didn't impact my regular life.

Result: one month after the installation , everything is working smoothly and very quiet. Cary told me they are still working on my government rebate . I am happy to choose Cary and his company.

Approximate cost of services:
$5,000.00
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Company Response

Thank you choosing Constant Home Comfort Gary! We are so happy serving wonderful customers like you. Please contact us if you need anything, we are here 24/7 to serve your needs. Thanks again!

Mike from Mississauga
Mike from Mississauga
1 review Mississauga, ON
10/10

Air conditioner installation

Cary was great the way he presented options for my air conditioning. Install of the new unit was scheduled fast and installed very professionally. The installers covered the floors and left the job site clean. Pricing was very competitive and the whole experience was a good one and our house is now cool to boot. Thanks Cary and your guys for a job well done

Approximate cost of services:
$2,300.00
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Company Response

Hi Mike. Your satisfaction is the reason why we work so hard to provide competitive pricing and quality services. We appreciate your business and have a wonderful day!

ed from Markham
ed from Markham
3 reviews Markham, ON
10/10

Aircon replacement

Installation was clean and efficient. Laid cloth from main entrance to basement so no soiling anywhere in the house. They were thorough in making sure that everything is clean. Pricing was fair. It was a few hundred bucks cheaper when I shopped around. This company also installed my high efficiency furnace way back in 2009. No complains.

Approximate cost of services:
$1,800.00
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Company Response

Hi Ed, thank you for your continuous trust in Constant Home Comfort! We enjoy serving your HVAC needs and looking forward to serving you in the near future.

Totti Wu from Richmond Hill
Totti Wu from Richmond Hill
1 review Richmond Hill, ON
10/10

Furnace & AC

My old AC was broken, and Cary came to my house and he is nice and very knowledgeable. He gave me lots of suggestions. And the service and installation were fast and excellent, so my 2 babies can stay in the nice environment. I enjoy the Carrier Infinity products. They are quiet and efficiency. I definitely will refer to my families and friends.

Approximate cost of services:
$7,500.00
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Company Response

Hi Totti. We are very grateful for your business and we always have your back 24/7. Please give us a call if you need anything. Thank you for choosing Constant Home Comfort

Mr. Li from Richmond Hill
Mr. Li from Richmond Hill
1 review Richmond Hill, ON
0/10

Rinnai R94LSI, General humidifier and Bryant air conditioner

It is a Nightmare to use these people! Who ever want to use them, please read the following carefully.
I have this company installed a Rinnai R94LSI hotwater system, a General humidifier and a Bryant air conditioner in May 2012. Right after the installation, I already found that the air conditioner was placed poorly on the yard and the hot water system was mounted -5 degree tilted, the workmanship is so horrible.
Next day, I've found that the hot water supply is insufficient when two person are using at the same time where the factory claim that it will support four person shower at the same time.

After complainted to the sales manager Kary, he come to my house after one week with another installer Mr. Gao to verify all the problems, Mr. Gao confirmed that the inlet for the water pipe and the gas pipe are too narrow and shall be replaced by a thicker one at the very beginning. The previous installer is a temporarily worker!
Mr. Gao eventually came back in early September to re-addressed everything he has mentioned above.
Next day after he left, all my family member found that, the hot water temperature will become cool after few minutes of shower, you have to turn the valve all the way to HOT in order to have hot water again. It is very uncomfortable, especially in winter.
After two week of confirming this problem, I called the manager Kary again, he advice me to call the installer Mr. Gao directly, after talk to Mr. Gao, he told me that he never has this type of problem, he told me that he will check with the factory and call me back. However he never call me back or show up again.
After one month in mid October, the temperature drops and the furnace turns on, my meter shows that the humidity is 18% only, I went down to the basement to check the system setting, then I discovered that the humidifier is not working at all because it has no water going through the filter. I called Kary again, he told me that he will call Mr. Gao to come back, however he never.
Since then, I called either Kary, Mr. Gao or the reception desk each month, every time their response are the same "will come back tomorrow" !
Over a year now after their first installation, they never and ever shows up again, nor follow up the system.

From this experience, I found Constant Home Comfort is a very small company and lack of management, Mr. Gao is the only technician they have and I believe he is working by job, returns for him has no pay or income. The symptom I have they don't even border to study or consult to the manufacturer.
I just hope that, no one will use this company and suffer like me!

Approximate cost of services:
$5,200.00
What could this company do to improve their services?
1) Come back to my house and fix all the problems and 2) compensate my one year of uncomfortable.
Any advice to offer fellow homeowners facing a similar project?
1) Look for a bigger company. 2) Search on the web and read the customer feedbacks (like HomeStars) before buying.
2 of 4 people found this review helpful.
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gal from Richmond Hill
gal from Richmond Hill
1 review Richmond Hill, ON
10/10

Furnace replacement

Found Cary on a search late at night on a cold winter day, my furnace was not running well and I was about to go on vacation the next few days. All contractors I called did not have the furnace in stock or could not come fast enough, some had higher prices and not very detailed about the product or service.

Cary had lots of patience and explained how I can get this higher grade furnace as well as guaranteed rebates to bring the price down from $4,500 to about $2,500. He had all parties coming in and out in perfect synchronization, all was done in a single day and the furnace works like a charm.

Cary followed up a few times to make sure I am happy with the new installation, that was even more surprising to me. I am pleased with the service and furnace and happy to recommend Cary to anyone looking for a new furnace or AC unit. Cary is a great guy to work with.

Approximate cost of services:
$4,500.00
1 of 1 people found this review helpful.
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Company Response

Hi Gal, thank you for choosing us for your furnace needs. We are happy to provide you with our efficient service and amazing prices. We do our very best to make sure you are satisfied. Thanks again for your excellent review.

Sandy T
Sandy T
9 reviews Toronto, ON

First Review

8/10

Attic Insulation

Wendy did the good job on arranging the appointment of the labour to install the attic insulation, giving me the advice of the way of keeping the house warmer, like installing the shutter. She also advise me to change the water saving toilet bowl. These advices are pretty good on saving me lots of money on utilities. thanks Wendy

Approximate cost of services:
$1,000.00
0 of 1 people found this review helpful.
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Company Response

Hi Sandy, we are glad that you enjoyed our quality products and our professional services. We always put customers' needs first and we are here whenever you need us. Thank you for choosing us to be your No. HVAC provider.

MAY CHAN from Toronto
MAY CHAN from Toronto
2 reviews Toronto, ON
10/10

furnace

My furnace was broken down last week and my house was freezing. I requested quotes from a few companies. This company give me the best quote with the same product. They keep follow up to see whatsoever they can do to get my business. Once I decided, they scheduled to install the furnace the next morning. Their efficient service solve us a lot of headache. They also have a one-year finance period with no interest which helps the family for such an unexpected expense.

Approximate cost of services:
$3,400.00
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Company Response

Hi May, thank you for choosing us to be your HVAC provider! We provide competitive pricing and a variety of finances to serve customers' individual needs. We always appreciate your business and look forward to serving your other HVAC needs.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Constant Home Comfort

Constant Home Comfort provides professional and reliable service and installation of furnace and air conditioners in the Ontario. Our strength is in matching you with available rebates depending on your location availability. Our clients may be presented with a zero down payment, high-efficiency furnace or AC installed fast + rebates depending on what we get them approved for. Call us anytime for a quick price quote and rebate eligibility.

We have local technicians at each of our locations in GTA Toronto, Hamilton, Oakville, Kanata-Ottawa, London, Waterloo and Windsor. 25% discount while energy rebates are available up to $5,000 for AC, Furnace, HEPA, Tankless Water Heater.

Choose from a variety of high-end brands including Lennox, American Standard, Daikin, Armstrong Air and Keeprite. There are various features and upgrades for you to choose from including smart control panels! Enjoy a top-of-the-line appliance upgrade from the best price after rebates, including installation! We have high client satisfaction as we offer exceptional service in a timely manner! We only install top of line energy-efficient products that will last you a lifetime. We will explain to you in-depth how to maximize your savings and maintain comfort all year round in your home. We are customer-focused.

CATEGORIES
Heating & Air Conditioning and Solar Water Heating
PRODUCTS
High Efficiency Furnaces, Air Conditioners, Water Heater Tank & Tankless, I.A.Q products such as Humidifier, Air Cleaner, Ventilator and Thermostat, Ductwork and Insulation.
SERVICES
Professional, reliable and affordable HVAC service and installation. HVAC Rebate programs available. 24/7 emergency hotline and fast service. HVAC Maintenance programs.
BRANDS
Lennox, American Standard, Daikin, Armstrong Air, Keeprite, Rinnai, Navien, John wood, GSW, Giant, Bradford White, Rheem, Honeywell, Generalaire, Aprilaire, White-rogers, Excalibur, Atticat.
SPECIALITIES
HVAC SPECIALISTS ENERGY CONSULTANTS CERTIFIED TECHNICIANS INDOOR AIR QUALITY SPECIALISTS INSULATION SPECIALISTS 24 HOUR EMERGENCY HOTLINE FOR Q/A
WEBSITE
https://www.constanthomecomfort.com
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
CHEQUE, CASH, CREDIT CARD, RENTAL, FINANCING.
LICENSES
TSSA-GAS FILTER, ESA, REFRIGERANT LICENSE-313A
MEMBERSHIPS
HRAI,SAVEONENERGY.
LIABILITY INSURANCE
Yes
DIPLOMAS
Nate Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
UP TO 12 YEARS PARTS AND LABOUR*
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.